Penang Ski Holidays

The shower in my room was broken, the safe didn’t work, the refrigerator didn’t work, the lotion dispenser was empty. 33 floor building, 3 lifts, one of which was broken, and the staff use the guest lifts as well. On my third night the battery in my door gave out so I couldn’t get in my room-which meant two trips to the lobby from one of the top floors, at close to 11 pm. Once the door was fixed, for reasons I still don’t understand, a random staff person showed up and rang the door at 11:30 pm. I don’t know what language he spoke-it wasn’t Malay, Thai, Chinese, English or French. After trying all those I gave up and made him leave. On a more positive note the bed was comfortable. But the hotel overall needs attention to the basics, maintenance is shockingly bad.

A lovely modern hotel with excellent and attentive staff. Would definitely stay again and breakfast was superb. Thank you!

Gorgeous rooms. Immaculate, well stocked and well maintained. Very convenient location, walkable.

The room was spacious and comfortable. Staff were welcoming and cheerful. Breakfast had lots of variety. The location is close to most of the tourist attractions. We had a wonderful stay, highly recommended.

The room and bathroom was spacious and clean with good toiletries. The staff were helpful especially the porters with loading of bags. Great location next to shopping centres and close to town.

The room was spacious and comfortable. Staff were welcoming and cheerful. Breakfast had lots of variety. The location is close to most of the tourist attractions. We had a wonderful stay, highly recommended.

The room and bathroom was spacious and clean with good toiletries. The staff were helpful especially the porters with loading of bags. Great location next to shopping centres and close to town.

Everything about this hotel was incredible. We have stayed at countless hotels worldwide and could not rank any higher. The service was amazing. They went above and beyond to assist with my need for water suitable for a CPAP. The food excellent. The grounds were breathtaking and well attended. Loved it.