Ko Ngai Pet-friendly Holidays

The stay was disappointing. There was a leak in the room during our stay, which already created an uncomfortable situation. On top of that, staff entered the flat using their own keys while we were in the property, without proper notice or coordination. The property itself looks abandoned rather than professionally managed accommodation. During the night, there were loud noises coming from the roof area, despite there being nobody staying above the flat, which made it difficult to rest. Even the supposedly white towels looked dirty, with a greyish and worn appearance. Overall, the experience was below normal standards.

The setting was great in our opinion. Shame the breakfast was at the same place and we were taken to the other place. The table tennis could have been positioned in another area as it was tight , it wasn’t comfortable you may wish to consider another area. The shower in the bathroom was poor. Overall it stay was very good despite the shortcomings mentioned

J’ai fait remonté le problème à un superviseur pour le comportement de son staff au bord de la piscine qui est tout simplement très mal poli et odieux et cela a recommencer , il ne se sont pas excusé et le lançaient en permanence des regards de haine envers mes enfants et moi. Nous n’avons pas du tout passé un bon moment à cause d’eux au bord de la piscine. Ils nous mettaient vraiment très mal à l’aise. Sans compter le nombre de fois où ils se permettaient de nous faire des réflexions car les enfants sautaient dans l’eau alors que nous étions avec eux. Ils les ont filmé alors que j’étais là. Je les ai vu faire et il m’a dit que non. J’ai insisté et il a dit que c’était pour leur sécurité soit disant car ils étaient seuls . Je lui ai dit qu’il mentait car j’étais là je ne voyais pas l’intérêt, il m’a ensuite dit que c’était pour les registre, je lui ai dit de l’effacer , il a rigoler et est parti. J’ai été me plaindre à la direction elle m’a dit qu’ils ne leur demandaient pas de filmer et elle lui a dit de l’effacer mais voilà , le personnel ne respecte pas ses clients. Toutes le personnes de l’hôtel avec qui j’ai discuté se plaignaient d’eux. N’y allez pas il vont vous gâcher votre séjour

Stayed in a swim up room beside the adult pool for 1 week which was fantastic and gave easy access to main amenities in the hotel. Things we loved - the spa (treatments were amazing), the food and drinks at the pool bar (great choice and everything we tried was delicious), the quiet and easy going vibe around the pool with plenty of sun loungers for all. The shuttle into town is a great option, however it's really cheap to get a Grab and give yourself the flexibility of coming and going on your own schedule. Things that could be improved: Breakfast - not as good as we hoped with luke warm hot options, pre-cooked and re-warmed poached eggs. Best breakfast bits were the fruit selection and freshly made omelettes. Beach - the area directly in front of the hotel is clean and beautiful, but progress round the first bush to go for a walk and there's plastic and general rubbish washed up / dropped on shore. Such a shame in such a beautiful location. Good hotel with lovely staff but a little bit more attention to detail could make it great.

Staff were very friendly. Facilities looked brand new and very clean.

The stay was disappointing. There was a leak in the room during our stay, which already created an uncomfortable situation. On top of that, staff entered the flat using their own keys while we were in the property, without proper notice or coordination. The property itself looks abandoned rather than professionally managed accommodation. During the night, there were loud noises coming from the roof area, despite there being nobody staying above the flat, which made it difficult to rest. Even the supposedly white towels looked dirty, with a greyish and worn appearance. Overall, the experience was below normal standards.