Peninsular Malaysia Kid friendly Holidays

I was very disappointed with my one-night stay at this hotel, as the experience fell short in cleanliness, communication, and hospitality. Upon check-in, the assigned room was not clean. The walls had scuff marks, the floor was dirty, and the safe was locked. I had to contact the front desk, which delayed my plans to explore the area. I later discovered the bathtub was also not working properly. Staff eventually sent someone to inspect the issue, and the drainage problem was fixed after some delay. The shuttle service was also problematic. At check-in, we were told to be downstairs early because it operated on a first-come, first-served basis. However, at checkout we were informed that reservations were actually required—information that was never communicated earlier. When I raised this issue, no accommodation was offered. The shuttle experience itself was also poor. The driver was not welcoming, did not greet or assist passengers, and the pickup location was difficult to find. When the shuttle arrived, it was already late, and the driver pulled in too quickly, coming uncomfortably close to us. In addition, the shuttle had no luggage storage, so bags had to be placed in the aisle or on seats, which was inconvenient. Overall, the lack of cleanliness, poor communication, and unprofessional service made this a very disappointing stay. I would not recommend this hotel.

Great location

Room was clean, staff was very helpful and the breakfast was was very good.

Room was clean, staff was very helpful and the breakfast was was very good.