Malaysia Kid friendly Holidays

Hi This will be the last time we write a review for the Bayview after nearly 30 years of stays due to the closure in October by the new owners for long overdue renovations it really does need. For 99% of the staff I truly wish well with whatever their futures hold for them and good luck in retirement for others as well deserved! We stayed on this occasion for 3 weeks (lucky for us) and we had booked 3 different rooms for all of us as the rest of our family group started arriving only for the last 2 weeks., Our rooms were on the 9th Floor and ours a full sea view, 2nd was a family side sea for my daughters family and a hillside for my adult son. We were there to celebrate my daughters 40th Birthday and all was well and we appreciated some of the challenges the staff had to deal with due to the impending closure. Due to costal erosion a tree had fallen and had to be chain sawed away but noise was kept to a minimum, On the event of her Birthday we could sit at the pool bar and have our drinks served to us there which we thanked the staff for as was an event dating back many years and many birthdays even though it is no longer open as a pool bar. As mentioned at the start that there was one member of staff who even after our return to UK with us raising a serious formal complaint re our sons room & loss of property reported to the night manager on the 5th June has still to be addressed and left a bitter taste in the mouth after so many stays and no issues to bring home.

The resort was beautiful, beach and pools were good and plenty of comfortable sun-loungers and fresh towels. Breakfast was good with a vast array of cuisines to please the many cultures staying at the hotel. Location was perfect for a beach still into town. Rooms were spacious and well appointed. We had a sea view room with balcony. However, the downside was that you could hear what was going on in the rooms above and to the sides of ours. General noise (children crying, prayer time, moving around) we could cope with but we had two nights of being kept awake by inconsiderate neighbours above us who were banging doors and cupboards and arguing, so much so we rang reception at midnight to complain. Nothing was done unfortunately until we raised it with the duty manager again the following day and we moved rooms. It did taint our experience as we were hoping for a relaxing stay and it was the most expensive hotel of our trip. The staff were helpful however and as the buildings are wooden, you are going to get some noise but this was beyond acceptable. So I would say you are at the mercy of your neighbours to a certain extent.

Great location. Wonderful staff and clean

We had a wonderful 4 night stay at the Ascott Gurney Penang. The hotel offers great amenities, the rooms are comfortable, and the overall atmosphere is very welcoming and relaxing. One of the highlights of our stay was the excellent buffet breakfast with a wide variety of delicious food choices each morning. We would especially like to recognize Sity and Jensen at the restaurant. They truly went the extra mile to make sure we were well taken care of. Their warm hospitality, attentiveness, and dedication to their work really stood out. You can clearly see the pride they take in providing excellent service, even while working very hard during the busy breakfast hours. Thank you to the entire team for making our stay such an enjoyable experience. We would gladly stay here again when visiting Penang.

Beautiful resort with plenty of amenities and areas to unwind. Staff were attentive and helpful.

Great location. Wonderful staff and clean

The resort was beautiful, beach and pools were good and plenty of comfortable sun-loungers and fresh towels. Breakfast was good with a vast array of cuisines to please the many cultures staying at the hotel. Location was perfect for a beach still into town. Rooms were spacious and well appointed. We had a sea view room with balcony. However, the downside was that you could hear what was going on in the rooms above and to the sides of ours. General noise (children crying, prayer time, moving around) we could cope with but we had two nights of being kept awake by inconsiderate neighbours above us who were banging doors and cupboards and arguing, so much so we rang reception at midnight to complain. Nothing was done unfortunately until we raised it with the duty manager again the following day and we moved rooms. It did taint our experience as we were hoping for a relaxing stay and it was the most expensive hotel of our trip. The staff were helpful however and as the buildings are wooden, you are going to get some noise but this was beyond acceptable. So I would say you are at the mercy of your neighbours to a certain extent.

Beautiful resort with plenty of amenities and areas to unwind. Staff were attentive and helpful.

Hi This will be the last time we write a review for the Bayview after nearly 30 years of stays due to the closure in October by the new owners for long overdue renovations it really does need. For 99% of the staff I truly wish well with whatever their futures hold for them and good luck in retirement for others as well deserved! We stayed on this occasion for 3 weeks (lucky for us) and we had booked 3 different rooms for all of us as the rest of our family group started arriving only for the last 2 weeks., Our rooms were on the 9th Floor and ours a full sea view, 2nd was a family side sea for my daughters family and a hillside for my adult son. We were there to celebrate my daughters 40th Birthday and all was well and we appreciated some of the challenges the staff had to deal with due to the impending closure. Due to costal erosion a tree had fallen and had to be chain sawed away but noise was kept to a minimum, On the event of her Birthday we could sit at the pool bar and have our drinks served to us there which we thanked the staff for as was an event dating back many years and many birthdays even though it is no longer open as a pool bar. As mentioned at the start that there was one member of staff who even after our return to UK with us raising a serious formal complaint re our sons room & loss of property reported to the night manager on the 5th June has still to be addressed and left a bitter taste in the mouth after so many stays and no issues to bring home.

We had a wonderful 4 night stay at the Ascott Gurney Penang. The hotel offers great amenities, the rooms are comfortable, and the overall atmosphere is very welcoming and relaxing. One of the highlights of our stay was the excellent buffet breakfast with a wide variety of delicious food choices each morning. We would especially like to recognize Sity and Jensen at the restaurant. They truly went the extra mile to make sure we were well taken care of. Their warm hospitality, attentiveness, and dedication to their work really stood out. You can clearly see the pride they take in providing excellent service, even while working very hard during the busy breakfast hours. Thank you to the entire team for making our stay such an enjoyable experience. We would gladly stay here again when visiting Penang.

Beautiful resort with plenty of amenities and areas to unwind. Staff were attentive and helpful.