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"Cleaning room and nice staff. Shuttle service to and from the airport was very convenient. Strongly recommended."

"The staff took forever to clean my room . I told the lady at 10 am that I would want a make up room. And she even asked me for my room number and to my disappointment when I went back at 2:30!in the afternoon the room was not yet done . I called and spoke to three different front desks staff and they always told me in 3 min they will come to clean . Until finally my last call the cleaning lady came and cleaned it . For a 5 star hotel this is worst since this was the first time I experienced this...

"This hotel has exceed my expectations ! I will be staying again"

"Overall the hotel staffs are very friendly, speaks fluent English and always with a smile. My room excess cards doesn't work so i went down to the reception again. One of the male staff who is standing nearby the check-in counter was very helpful and kind. He assisted me by walking me up to lift and room to double check excess cards. He was very considerable to advise me to stay in the room and he will walk (quite far and its a long walk) back to reception and send me new cards later. The...

"We arrived late for check-in, but our rooms still weren't ready. We booked Deluxe Rooms through Expedia, but the rooms we received looked nothing like the photos and seemed more like standard rooms. When we questioned the front desk, they insisted these were Deluxe Rooms and claimed the Expedia photos were incorrect. If you're paying extra to upgrade based on those photos, be aware that the room may not match what's advertised. The hotel also overbooked. One of our rooms was supposed to have...