Pulau Ayer All inclusive Holidays

The staff were great and the rooms cleaned well each day. The building though is a little dated and could do with remodeling. Outside was dirty and chaotic like most of Jakarta but this is not the fault of the hotel. Probably wont visit Jakarta again but if I did I would stay and the Menara Peninsular again.

Room was clean. Facilities including food provided were good. Staff were professional and friendly.

the white light around lobby and around the hotel is not calming. the in-room safe was not working. the hotel is due for a refresh and refurbishment. I wish the staff can be more customer oriented and takes more initiative. They are courteous and warm, just lack initiative.

The Staffs were incredibly friendly, caring. The room is well maintained, housekept The Dining' staff especially Mr. Tegar and Ms. Rachel were so attentive, hospitable. We are so thankful. We feel home indeed.

Good location and friendly staff

Since arriving at the property I was made to feel, wanted, loved and cared for. Nothing was too much trouble and all of the staff have tremendous local knowledge and were able to advise about excursions places to go surfing and areas of special interest. In particular, Sri - she was so kind and directed me to a surf school perfect for beginners. Chef Anam is very knowledgeable about old Indonesian and international cuisine and he and I talked for hours about food work and family life. Rifa, has a beautiful friendly warm and charismatic disposition you cannot help but want to be in his company. Muhal, another genuinely kind caring soul who could not do enough for me. We all shared great banter. Ardi on front office, was recommended to me by the restaurant manager at a previous resort I'd stay there in lombok and he did not disappoint. These are only the names of the team that I can remember but everybody has been absolutely outstanding. Highly recommend this resort for families solo travels and couples alike it's right on the beach of beautiful powder soft sand.

A hotel that actually fits its five star rating. Excellent quality accommodation, rooms and common areas. Can select from a wide range of breakfast buffet options. Most noticeable was the excellent customer service, prompt responses to requests and amazingly friendly and helpful staff. Will definitely look to stay again.

Good place to stay with family room clean and staff friendly