3 outdoor pools, pool umbrellas
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Reviews of Hotel Villa Mexicana

3 out of 5
Hotel Villa Mexicana
Playa La Ropa s/n, Zihuatanejo, GRO

Reviews

8.6

Excellent

Rating 10 - Excellent. 380 out of 765 reviews" "
Rating 8 - Good. 270 out of 765 reviews" "
Rating 6 - Okay. 69 out of 765 reviews" "
Rating 4 - Poor. 28 out of 765 reviews" "
Rating 2 - Terrible. 18 out of 765 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Gina, Everett

Disliked: Cleanliness, staff & service, property conditions & facilities
terrible
Stayed 1 night in May 2024

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff, great service. Food in restaurant was very good. They would also bring you food and drink to your lounge chairs...clean, friendly
Stayed 1 night in May 2024

8/10 Good

Juan Solís

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is on the older side but well maintained. The beach is steps away from Playa Ropa. The only down fall is there is no ice machine on the premises and no refrigerator in the rooms.
Stayed 3 nights in Apr 2024
Response from Reservations on 7 May 2024
Agradecemos sus comentarios, esperemos que en un futuro podamos tener esos servicios.

10/10 Excellent

Joshua Hayward

Stayed 3 nights in Apr 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Reservations on 7 May 2024
Muchas gracias por su calificación y su visita.Vuelva pronto, será un placer asistirle

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well maintained property. Tanya at the front desk very helpful and proffessional All maintentance staff friendly. Food in the restaurant good for breakfast, overcooked for supper and more expensive than surrounding places. especially beer and alcohol. Only recommendation would be have a mini fridge in the rooms. And expedia shouldn't promise king size beds with ocean views they have only five on site. .
Stayed 14 nights in Apr 2024
Response from Reservations on 7 May 2024
Muchas gracias por sus comentarios.Si nos pudiera enviar una imagen donde encontró esa información para que solicitemos que la corrijan. La única categoría que muestra expedia es Habitación standard con 2 camas matrimoniales.

8/10 Good

María Alejandra

Travelled with family
Liked: Property conditions & facilities
I like the quiet and safe .
Stayed 2 nights in Apr 2024
Response from Reservations on 7 May 2024
Muchas gracias por su calificación y su visita.Vuelva pronto, será un placer asistirle

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was very close and very easy to walk
Stayed 6 nights in Mar 2024
Response from Reservations on 7 May 2024
Muchas gracias por su valoración, vuelva pronto, será un placer aisitirle.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reservations on 7 May 2024
Muchas gracias por su valoración, vuelva pronto, será un placer asistirle.

6/10 Okay

maria

Travelled with family and small children
Liked: Staff & service
This place is quiet to relax, having access to the beach is great. The waves are calm and children can have fun and play in the waves. The hotel is an old but acceptable structure. Every night we enjoy the beautiful sunset! The staff was very friendly and helped us in every way possible. Breakfast and whiting were perfect. All the rest of the food is acceptable. WHAT NEEDS TO BE IMPROVED IS TO HAVE MORE VARIETY IN BEER. THEY HAVE ONLY ONE TYPE. THEY ALSO NEED NEW TOWELS, THEY ARE VERY OLD! FOR 2 DAYS OF 3 OF OUR STAY THEY DID NOT HAVE BEACH TOWELS AND THE HOTEL WAS NOT FULL TO ITS CAPACITY. ALSO, IN OUR ROOM THE TOWELS WERE VERY OLD AND STAINED. THESE MEXICAN VILLAS HAVE A VERY EXCELLENT LOCATION. IT JUST NEEDS AN UPDATE SO URGENT! BIG THANKS TO THE NIGHT SECURITY MANAGER! HE IS DOING A GREAT JOB!! WE HOPE FOR THE FUTURE WHEN WE RETURN TO THIS PLACE THEY HAVE DONE THE REMODELING AND THEY HAVE ENOUGH AND NEW TOWELS. WE STILL HAD A GREAT TIME!
Stayed 3 nights in Apr 2024
Response from Reservations on 7 May 2024
Thank you so much for your comments. Come back soon, it will be a pleasure to assist you.Kind regards

6/10 Okay

Stephan

Travelled with partner
Disliked: Amenities, property conditions & facilities
The service was good and the staff was responsive. Although the towels were clean they were stained and frayed. They ran out of beach towels. The television remote was old and the television was not working well. The hotel seemed old and out dated . The pools were a lot smaller than they looked in the pictures. We ended purchasing day passes at the hotel next door.
Stayed 5 nights in Mar 2024
Response from Reservations on 7 May 2024
Thank you so much for your comments. We will work in the main points you mentioned. Come back soon, it will be a pleasure to assist you.Kind regards

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Reservations on 7 May 2024
Muchas gracias por su valoración, vuelva pronto, será un placer asistirle.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is beautiful, you are on the beach
Stayed 1 night in Mar 2024
Response from Reservations on 7 May 2024
Muchas gracias por su valoración, vuelva pronto, será un placer asistirle.

10/10 Excellent

Linda, Cranbrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location on the beach and the always amazing staff!
Stayed 18 nights in Feb 2024
Response from Reservations on 7 May 2024
Muchas gracias por su valoración, vuelva pronto, será un placer asistirle.

8/10 Good

bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the hotel was right on the beach. We loved the wait staff in the restaurant. Most everyone staying there had been there before, sometimes had been visiting there for many years, which says a lot about the way the staff treated you - as old friends, as new friends made. We loved it and will be back!
Stayed 4 nights in Mar 2024
Response from Reservations on 7 May 2024
Thank you so much for your comments. Come back soon, it will be a pleasure to assist you.Kind regards

10/10 Excellent

Birdie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and setting. Easy breakfast in the morning. Beds are too firm for me, but overall, a nice, convenient, comfortable place to stay.
Stayed 6 nights in Mar 2024
Response from Reservations on 7 May 2024
Thank you so much for your comments. Come back soon, it will be a pleasure to assist you.Kind regards

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best selection of restaurants or shopping but beach and pools great
Stayed 4 nights in Mar 2024
Response from Reservations on 7 May 2024
Thank you so much for your comments. Come back soon, it will be a pleasure to assist you.Kind regards

10/10 Excellent

Thomas W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Reservations on 7 May 2024
Thank you so much for your comments. Come back soon, it will be a pleasure to assist you.Kind regards

8/10 Good

Patricia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beach access, clean, well maintained, great customer service, and great restaurant.
Stayed 7 nights in Mar 2024
Response from Reservations on 7 May 2024
Thank you so much for your comments. Come back soon, it will be a pleasure to assist you.Kind regards

10/10 Excellent

Margaret Ann

Liked: Property conditions & facilities
Courteous staff, gorgeous views, beautiful beaches, wonderful breakfast options and very comfortable rooms
Stayed 9 nights in Feb 2024

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy. Staff very helpful and accommodating. Easy beach access Beautiful beach. Excellent restaurants within walking distance. Can walk to Zihautenajo town for shopping and restaurants.
Stayed 7 nights in Jan 2024

10/10 Excellent

Dean

Great place. We will stay there again for sure!
Stayed 7 nights in Feb 2024

10/10 Excellent

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa Mexicana never disappoints! I truly appreciate coming back each year and seeing the same wonderful staff. They are accommodating and friendly and makes our stay all that more enjoyable.
Stayed 7 nights in Feb 2024

8/10 Good

Larry

Stayed 7 nights in Feb 2024
Response from Reservations on 7 May 2024
Muchas gracias por su valoración, vuelva pronto, será un placer asistirle.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here at least 6 times. It's a great vacility.
Stayed 9 nights in Jan 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the access to the beach and how small town it seemed
Stayed 3 nights in Jan 2024

10/10 Excellent

Robert, Sequim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach, wonderful staff lots of friendly repeat folks HOWEVER, the one & only complaint from all who was asked was the pillows need replacing. They are horrendous. Most repeat customers state they go to Sam’s club & but their own. That’s the only gripe.
Stayed 14 nights in Jan 2024

6/10 Okay

NELLELY, SAN DIEGO

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Good: You cannot beat the location in front of the most beautiful beach of Zihuatanejo. The rooms are clean and great bkfast restaurant. Bad: Personnel is rude, lacking understanding of a minimum customer service. They lack enforcement of rules and let guests do whatever they want which affects others. No place to enjoy the beach as all of the chairs are reserved by guests with towels.

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to Zihuat
Stayed 1 night in Jan 2024

10/10 Excellent

Alma

Stayed 7 nights in Dec 2023

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiar y bien ubicado.
Buen servicio. Hotel tranquilo y familiar.
Stayed 3 nights in Dec 2023

10/10 Excellent

gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Steven, Knoxville

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No HOT Water. At All. The TVs were messed up in both rooms. We got hit with unexpected surcharges at check-in (prepaid US$722 with Expedia; had to give another US$355 at desk). The food was awful; cocktails were watery. The only good part of this place is the lead photo.
Response from Gerencia de reservaciones on 2 Aug 2023
Dear client:I have looked for information about your reservation and I could not find your record, I would you like to check your statement to explain what was charged. It must have a reason for that. Your stay was pre-paid, maybe if you request an upgrade I do not know, if you can help me with additional information for your stay.Kind regards

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the beach,very walkable shore line.
Stayed 5 nights in Jul 2023
Response from Depto de reservaciones on 2 Aug 2023
Seguimos a sus ordenes, vuelva pronto!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Depto de reservaciones on 2 Aug 2023
Seguimos a sus ordenes, vuelva pronto!

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Depto de reservaciones on 2 Aug 2023
Seguimos a sus ordenes, vuelva pronto!

10/10 Excellent

STEVEN

Stayed 3 nights in Jun 2023

10/10 Excellent

Michael, Traverse City

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed that this property is located right in the beautiful beach of La Ropa! The workers are very attentive of fixing issues when they occur. The front desk staff are extremely helpful!! . Also the restaurant on site is superb. The only drawback is that the restaurant opens at 8am. The hotel should have a coffee machine accessible at 6am for guests.
Stayed 12 nights in May 2023
Response from Reservaciones on 13 Jun 2023
Agradecemos siempre sus comentarios, nos hacen mejorar en los aspectos necesarios y mantener los que son de su agrado.Regrese pronto

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2023
Response from Reservaciones on 13 Jun 2023
Agradecemos siempre sus comentarios, nos hacen mejorar en los aspectos necesarios y mantener los que son de su agrado.Regrese pronto

8/10 Good

Antonio

Stayed 3 nights in May 2023
Response from Reservaciones on 13 Jun 2023
Agradecemos siempre sus comentarios, nos hacen mejorar en los aspectos necesarios y mantener los que son de su agrado.Regrese pronto

8/10 Good

Gisele Elaine, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those searching for a basic hotel in a great location, this property may be for you. Basic accommodations and rooms, that are generally well-kept for an older hotel. They do lack drawer space for clothes, although they do have a decent sized closet for hanging clothes. The staff do a great job keeping the rooms and balance of the hotel property clean and tidy. The on-site restaurant serves a wide range of breakfast, lunch, and dinner options. It's a little spendy for certain selections, but the food overall is good if you prefer to stay on the property. The hotel features a couple of swimming pools with the main infinity pool right in the main beach lounger area facing the ocean. The pool can get a bit busy, especially on weekends when occupancy goes up. The hotel is located in Zihuatanejo Bay on Playa la Ropa. It's a great walking beach and generally safe to wade into and swim in. The waves and under tow aren't too crazy like other beaches. You can walk to a number of restaurants within 10 minutes of the resort and there a ton of great restaurants in downtown Zihuatanejo, but the walk is a bit challenging because of the hilly terrain.
Stayed 7 nights in Apr 2023
Response from Depto de reservaciones on 13 Jun 2023
Agradecemos siempre sus comentarios, nos hacen mejorar en los aspectos necesarios y mantener los que son de su agrado.Regrese pronto

10/10 Excellent

Parveen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zihuantanjo Trip
We were able to walk to Playa la Ropa beach right outside our door. The restaurant at the hotel was amazing. Taxis were around the corner from the hotel if we needed to go to the pier (downtown).
Stayed 4 nights in Apr 2023

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A month in Zihua
Hotel Mexicana is in a great location right on the Playa Ropa. It is a fairly old facility that could use a little make over and upgrade. Knowing the rooms are bare basic the location, staff, and ease to pool an sea are top rated. Some staff members who made our stay the best included Susana FD who helped us after we left one bag behind, She went above board to mail a package to us in Mexico City before we left the country. Each day she kept us informed on how it was proceeding. She saved our trip really, and the hotel is lucky to have such a dedicated employee. Also Dolares was a great help in giving us one of the sea view rooms to enjoy the waves and views. The bar staff and the maintenance people where friendly and always had a smile, they give the hotel a great personality.
Stayed 25 nights in Mar 2023

8/10 Good

A

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is awesome. The beds were not comfortable and impacted our sleep
Stayed 6 nights in Mar 2023
Response from Reservations on 25 Mar 2023
Hola.We are sorry to hear that.The base beds are made of stone and that makes a little hard the beds.For your next stay you can ask for a pad to get a better comfort.

8/10 Good

julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just returned home from spending a week at the Villa Mexicana and we loved our stay. Super location on La Ropa Beach. Nice for beach walking, ocean swimming, or a wonderful circular pool which sits just off the on the beach. . Plenty of lounge chairs with lots of shade, attentive staff, nice restaurant with great views and a wonderful menu. Just about anywhere you sit you have an amazing view. Cabs just up the street will happily take you into downtown/pier area for lots of shopping or plenty of Restaurants but we honestly loved it so much we found it difficult to leave. Great find, can’t wait to go back!
Stayed 7 nights in Mar 2023

10/10 Excellent

John

Stayed 11 nights in Mar 2023

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in we got a room we were not happy with. Hotel was full but they moved us the following day. Our room was kept spotless by housekeeping. Staff was friendly and very helpful especially our favorite waiter Francisco. Security insured that nobody came on the property that shouldn’t be there. The only negative was people would reserve their chairs and not come to the beach for hours. We would walk early and all the chairs would have towels on them but nobody in them till much later in the day. The hotel states no reserving however they do nothing to inforce it. Security is there in the morning they should tell people no reserving especially big groups who would take up a lot of chairs. All the staff work very hard there so if you go please tip them generously!
Stayed 8 nights in Feb 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Good staff.
Stayed 9 nights in Feb 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023