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Reviews of Le Méridien Zhongshan

4.5 out of 5
Le Méridien Zhongshan
No. 21, Gangkou Avenue, Gangkou Town, Zhongshan, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 41 reviews" "
Rating 8 - Good. 12 out of 41 reviews" "
Rating 6 - Okay. 6 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 4 out of 41 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday stay
This is a fabulous and new hotel.The room was spacious and bathroom was superb, clean and tidy at all times with a big bath tub, loved it! The pool and gym was well equipped and front desk staff were friendly and helpful. Their breakfast buffet was exceptional with a huge variety of choices. Jerry their concierge was spot on with all enquiries and aspects and was very friendly. Will definitely stay again
Stayed 4 nights in Dec 2019
Response from Communications Manager on 3 Jan 2020
Dear Guest, we appreciate you taking the time to share with us your experience while at our hotel. Thank you for your positive comments. We are continuously working with our team to ensure flawless service and to produce the great experiences for your guests. We are glad that you enjoyed your stay. We will let Jerry and Front Desk team know about the wonderful comments you shared. We look forward to welcoming you back to discover Zhongshan soon. Have a nice day!

6/10 Okay

Kam

Stayed 1 night in Nov 2019

8/10 Good

Rui

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019
Response from Communications Manager on 5 Dec 2019
尊敬的宾客，您好，感谢您最近选择入住中山保利艾美酒店！同时非常感谢您愿意抽出宝贵的时间和我们分享您的入住感受。酒店距离中山北站约10分钟车程，距离市区约20分钟车程，交通便利。酒店旁边是保利购物广场，您可选购您所需要的物品。酒店的设计风格融合了现代美学与中山本地文化，打卡点可多达22个。我们真诚的欢迎您再次入住，祝您生活愉快，谢谢。

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is very new and looks good, however the software still need to upgrade. We went to have breakfast in the morning down to café and it serves buffet which has relative good spread however, there is no waitering at all. no waiters or waitress at sight so we need to find a table that has placement of fork and knife. Lot of dirty tables that were not clear off. Went to Chinese restaurant and food is quite good and there were enough people serving so that was good. We have ordered some room service, the food is quite good however the floor of my suite is full of stains from the table rollers and shoes of the person that deliver the food so they must have pass through area of dirt before they came in our room so that need to be look at.
Stayed 2 nights in Aug 2019
Response from Communications Manager on 9 Sept 2019
Dear Guest, thank you for choosing Le Méridien Zhongshan as your preferred accommodation and taking your time to share your experience with us. Regarding the issue you mentioned, we have reflected to our management team and take the action plans immediately.We are sorry to bring the unpleasant experience to you during your stay. Your feedbacks are important for us. We look forward to welcoming you back to discover Zhongshan. Have a nice day!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
expedia show included amenities Free Dinner Breakfast Buffet, but the hotel only provide two Breakfast Buffet and one ppl Free Dinner.
Stayed 1 night in Dec 2018
Response from Marketing Communications Manager on 3 Jan 2019
Dear Anonymous, thank you for choosing Le Méridien Zhongshan as your preferred accommodation again and taking your time to share your experience with us. As the issue you mentioned, could you please provide more details, such as your reservation number for us. So that we can look into this case. We are sorry for the inconvenience caused you and look forward to welcoming you back to witness the improvement in the near future. Have a nice day!

10/10 Excellent

Kwok Hung Questor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Marketing Communications Manager on 20 Nov 2018
Dear Kwok Hung, thank you for choosing Le Méridien Zhongshan as your preferred accommodation and taking your time to share your experience with us. We are glad that you rated 5 for our property.Your feedback are important for us. We look forward to welcoming you back to witness the improvement in the near future. Have a nice day!

8/10 Good

Vienn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Cream

Liked: Cleanliness, staff & service, property conditions & facilities
停車場出車麻煩
Stayed 1 night in Feb 2024

6/10 Okay

kenny

Stayed 2 nights in Jan 2024

10/10 Excellent

Xuyang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
始终没搞明白客房的中央空调温度怎么调节。
Stayed 2 nights in Jan 2024

8/10 Good

CHUN TING

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
デザイン性のある部屋だが、機能性がない。 直感的に備品や部屋の構造を理解できない
Stayed 1 night in Sep 2023

8/10 Good

Tsui Ping

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感覺環境燈光太暗,希望可以改善
Stayed 2 nights in Aug 2023

4/10 Poor

Ho Cheung

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Ho Cheung

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐多變化 但是補料速度較慢如堅果 check out 花較多時間 一切都不錯
Stayed 3 nights in Jul 2023
Response from CX on 3 Aug 2023
探索世界，揭秘目的地，尊敬的宾客，您好，请接受来自中山保利艾美酒店的诚挚问候。感谢您选择下榻我们酒店给予5分好评以及对我们的认可。酒店距离中山北站约10分钟车程，交通便利。酒店的设计风格融合了现代美学与中山本地文化，打卡点可多达22个。我们很荣幸并且很开心我们给您留下了深刻的印象。我们真诚的欢迎您再次入住，祝您生活愉快，谢谢。

6/10 Okay

Fuk Kwong

Stayed 3 nights in Jun 2023

10/10 Excellent

DAISUKE

Business traveller
Liked: Staff & service, property conditions & facilities
good
Stayed 3 nights in Jun 2023

10/10 Excellent

Chok kan

Stayed 2 nights in Jun 2023

10/10 Excellent

Chun Woon Louisa

Stayed 1 night in Mar 2023

10/10 Excellent

Siu hei

Stayed 1 night in Feb 2023

8/10 Good

chi Ip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Galaxies Du on 8 Jun 2021
尊敬的宾客，您好，感谢您最近选择入住中山保利艾美酒店！同时非常感谢您愿意抽出宝贵的时间和我们分享您的入住感受。酒店距离中山北站约10分钟车程，距离市区约20分钟车程，交通便利。酒店旁边是保利购物广场，您可选购您所需要的物品。酒店的设计风格融合了现代美学与中山本地文化，打卡点可多达22个。我们真诚的欢迎您再次入住，祝您生活愉快，谢谢。

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from Communications Manager on 16 Feb 2020
Dear Guest, we appreciate you taking the time to share with us your experience while at our hotel. We are continuously working with our team to ensure flawless service and to produce the great experiences for guests. We look forward to welcoming you back to discover Zhongshan soon. Have a nice day!

10/10 Excellent

Kun Cheong William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Communications Manager on 16 Feb 2020
Dear Guest, we appreciate you taking the time to share with us your experience while at our hotel. Thank you for your positive comments. We are continuously working with our team to ensure flawless service and to produce the great experiences for guests. We are glad that you enjoyed your stay. We look forward to welcoming you back to discover Zhongshan soon. Have a nice day!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Booked a room for 3 adults but got 2 breakfast only. Successfully checked in 3 adults but hotel insisted they under charged in the booking system so could not offer the 3rd breakfast. A bit ridiculous!! On the first morning only 2 of us enjoyed the breakfast. On the 2nd morning they were willing to give us the 3rd breakfast but we decided to check out early. Totally disappointed when you bear the name Le Meriden. Sorry but never never stay again.
Stayed 2 nights in Dec 2019
Response from Communications Manager on 16 Feb 2020
Dear Guest, thank you for choosing Le Méridien Zhongshan as your preferred hotel destination and taking your time to share your experience with us. We are sorry to know that breakfast issue occurred during your stay. We sincerely apologize for any inconvenience caused and look forward to welcoming you back in the near future. Wish you a pleasant day!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
95分，不包早餐扣5分
性價比高，酒店很新，床很舒適，浴室很大，酒店也滿足了我們的要求，萬豪旗下品質保證
Stayed 1 night in Nov 2019
Response from Communications Manager on 3 Dec 2019
尊敬的宾客，您好，感谢您最近选择入住中山保利艾美酒店！同时非常感谢您愿意抽出宝贵的时间和我们分享您的入住感受。酒店距离中山北站约10分钟车程，距离市区约20分钟车程，交通便利。酒店旁边是保利购物广场，您可选购您所需要的物品。酒店的设计风格融合了现代美学与中山本地文化，打卡点可多达22个。我们真诚的欢迎您再次入住，祝您生活愉快，谢谢。

2/10 Terrible

Hi, China

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
guest service manager: poor attitude, irresponsible breakfast: below average hotel room: noisy early in the morning
Stayed 1 night in Aug 2019
Response from Communications Manager on 9 Sept 2019
Dear Guest, thank you for choosing Le Méridien Zhongshan as your preferred hotel destination and taking your time to share your experience with us. We regret to know that there were many concerns occurred during your stay. Please be advised that the hotel has already taken action to follow up immediately. Once again, we sincerely apologize for any inconvenience and look forward to welcoming you back in the near future. Wish you a pleasant day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Communications Manager on 25 Nov 2019
Dear Guest, thank you for choosing Le Méridien Zhongshan as your preferred accommodation and taking your time to share your experience with us. We are glad to be informed that you were satisfied with the service and food during your stay. We will convey your appreciation to our hotel team. Your feedbacks are important for us. We look forward to welcoming you back to discover Zhongshan. Have a nice day!

10/10 Excellent

wai tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Communications Manager on 25 Nov 2019
Dear Guest, thank you for choosing Le Méridien Zhongshan as your preferred accommodation and taking your time to share your experience with us. We are glad to be informed that you were satisfied with the service and food during your stay. We will convey your appreciation to our hotel team. Your feedbacks are important for us. We look forward to welcoming you back to discover Zhongshan. Have a nice day!

10/10 Excellent

cheng ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Communications Manager on 25 Nov 2019
Dear Guest, thank you for choosing Le Méridien Zhongshan as your preferred accommodation and taking your time to share your experience with us. We are glad to be informed that you were satisfied with the service and food during your stay. We will convey your appreciation to our hotel team. Your feedbacks are important for us. We look forward to welcoming you back to discover Zhongshan. Have a nice day!

10/10 Excellent

Kai tat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Communications Manager on 25 Nov 2019
Dear Guest, thank you for choosing Le Méridien Zhongshan as your preferred accommodation and taking your time to share your experience with us. We are glad to be informed that you were satisfied with the service and food during your stay. We will convey your appreciation to our hotel team. Your feedbacks are important for us. We look forward to welcoming you back to discover Zhongshan. Have a nice day!

8/10 Good

Chun Chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Marketing Communications Manager on 26 Apr 2019
尊敬的宾客，您好，请接受来自中山保利艾美酒店的诚挚问候，感谢您选择下榻我们酒店。现酒店微商城每周都有限时抢购等优惠，探索套房连住两晚仅需1888元，包含双人行政酒廊待遇，如需预订，敬请访问酒店的微商城。我们真诚的欢迎您再次入住，祝您生活愉快，谢谢。

10/10 Excellent

Yi Huei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務快又好
Stayed 2 nights in Feb 2019
Response from Marketing Communications Manager on 8 Mar 2019
尊敬的Yi Huei，您好，请接受来自中山保利艾美酒店的诚挚问候。感谢您选择下榻我们酒店并给予好评以及认可服务人员的热情服务，我们已转达至酒店管理层和团队成员。酒店大堂和客房的设计风格与理念源于中山香韵文化及法式艺术浪漫，酒店的地理位置也十分便利，距离中山北站约10分钟车程。希望您再次入住中山保利艾美酒店，与我们分享更多探索中山目的地的体验，祝您生活愉快。

8/10 Good

Yi Huei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務快又好
Stayed 2 nights in Feb 2019
Response from Marketing Communications Manager on 8 Mar 2019
尊敬的Yi Huei，您好，请接受来自中山保利艾美酒店的诚挚问候。感谢您选择下榻我们酒店并给予好评以及认可服务人员的热情服务，我们已转达至酒店管理层和团队成员。酒店大堂和客房的设计风格与理念源于中山香韵文化及法式艺术浪漫，酒店的地理位置也十分便利，距离中山北站约10分钟车程。希望您再次入住中山保利艾美酒店，与我们分享更多探索中山目的地的体验，祝您生活愉快。

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
太偏遠！太多團！早餐和晚餐如果晏一點到餐廳都沒有座位，餐廳太嘈吵！
Stayed 2 nights in Dec 2018
Response from Marketing Communications Manager on 7 Jan 2019
尊敬的宾客，您好，请接受来自中山保利艾美酒店的诚挚问候。感谢您选择下榻酒店并抽出时间与我们分享您的入住体验，对于您提及的事宜，我们已转达至酒店管理层，对此给您造成的不便，我们深表歉意，由于团队用餐人数较多，建议您下次遇到这种情况，可以选择错峰用餐，我们的同事也可以帮您预留更好的位置。酒店的地理位置其实十分便利，距离中山北站约10分钟车程，距离市中心仅需25分钟车程，希望您再次入住中山保利艾美酒店，见证我们的提升与改变，祝您生活愉快，谢谢。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Marketing Communications Manager on 30 Nov 2018
Dear Anonymous, thank you for choosing Le Méridien Zhongshan as your preferred accommodation and taking your time to share your experience with us. We are glad that you rated 4 for our property.Your feedback are important for us. We look forward to welcoming you back to witness the improvement in the near future. Have a nice day!

8/10 Good

Chien Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體算是不錯的一間酒店
硬件設備很新, 房間也算舒適, 服務人員都很熱情, 只是交通較偏僻些
Stayed 2 nights in Nov 2018
Response from 市场传讯经理 on 22 Nov 2018
尊敬的Chien Chun，您好，请接受来自中山保利艾美酒店的诚挚问候。感谢您选择下榻我们酒店并给予好评以及认可服务人员的热情服务，我们已转达至酒店管理层和团队成员。酒店大堂和客房的设计风格与理念源于中山香韵文化及法式艺术浪漫，酒店的地理位置也十分便利，距离中山北站约10分钟车程。希望您再次入住中山保利艾美酒店，与我们分享更多探索中山目的地的体验，祝您生活愉快。