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Phoenix

3.0 star property
Comfortable riverfront hotel, walk to Zermatt-Matterhorn Ski Paradise

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Phoenix

Photo gallery for Phoenix

Down duvets, in-room safe, desk, blackout curtains
Mountain view
Front of property
Down duvets, in-room safe, desk, blackout curtains
Free daily buffet breakfast

Overview of Phoenix

9.4

Exceptional

Popular amenities

  • SpaSpaSpa
  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast includedBreakfast includedBreakfast included
  • Free WiFiFree WiFiFree WiFi
  • BarBarBar
  • GymGymGym

Check out the area

Untere Wiestistrasse 11, Zermatt, VS, 3920
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationZermatt Visitor Center7 min walk
  • Popular LocationSunnegga Ski Resort19 min drive
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Room options

Room

cleanliness

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Sofa bed - double
Blackout curtains
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

cleanliness

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Down duvet
Blackout curtains
Private bathroom
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

Standard Double Room (Matterhorn View from Balcony)

cleanliness

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

Standard Double Room, 2 Single Beds

cleanliness

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Double Room, 2 Single Beds

cleanliness

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Double Room, 2 Single Beds

cleanliness

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

About the area

Zermatt

Located in Zermatt, Phoenix is in a rural area and on a river. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledging.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 7 min walk
  • Matterhorn glacier paradise - 11 min walk
  • Zermatt-Furi Gondola - 18 min walk
  • Sunnegga Ski Resort - 19 min drive

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • Golden India - 6 min walk
  • Grizzly's - 7 min walk
  • Ristorante Pizzeria CasaMia - 7 min walk
  • CERVO après ski - 7 min walk
  • Zer Mama Bistro - 5 min walk

About this property

Phoenix

Hotel by the river
Located close to Zermatt-Matterhorn Ski Paradise, Phoenix provides a free breakfast buffet, a fireplace in reception and a bar. Treat yourself to a massage or other spa services. In addition to a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Train station pick-up service, express check-out and secured bike storage
  • A lift, laundry services and tour/ticket information
  • Bike tour information, smoke-free property and a TV in reception
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All guest rooms at Phoenix have amenities, such as free WiFi and safes, as well as sound-insulated walls and espresso makers. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping and desks

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 18 per day)
  • Train station pick-up shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request
  • Train station drop-off (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:00 AM
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/aeroplane tours
  • Ropes course
  • Ski storage
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains
  • On a river

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • Lift

More

  • 4 floors
  • Building
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:00 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 18 October and 17 December.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per day
Welcoming dogs and cats only
2 total pets
Food and water bowls are available

Children and extra beds

This property does not allow children
Rollaway/extra beds are available for CHF 100 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 18 per day (22966 ft away)
  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Is Phoenix pet-friendly?

Yes, Phoenix allows cats and dogs (limit 2 total). There's a fee of CHF 20 per pet, per day.

How much does it cost to stay at Phoenix?

As of 28 Mar 2024, prices found for a 1-night stay for 2 adults at Phoenix on 3 Apr 2024 start from RM 1,461.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Phoenix?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Phoenix?

Checkout is at 10:30 AM.

Where is Phoenix located?

Situated on the riverfront, this hotel is within a 5-minute walk of Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Tour Monte Rosa and Zermatt Visitor Center are also within 10 minutes. Zermatt (QZB-Zermatt Train Station) is 6 minutes by foot and Zermatt Gornergratbahn Station is 7 minutes.

Phoenix Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 441 out of 616 reviews" "
Rating 8 - Good. 146 out of 616 reviews" "
Rating 6 - Okay. 21 out of 616 reviews" "
Rating 4 - Poor. 2 out of 616 reviews" "
Rating 2 - Terrible. 6 out of 616 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely place to stay during our family ski vacation. The rooms are spacious and well appointed. The staff was kind and helpful in every respect. They gave good inside information on snow conditions and skiing options. Also provided list of dining recommendations. Highly recommend staying here!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Jon, Happy Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Feb 2024

10/10 Excellent

Irina

Stayed 2 nights in Jan 2024

10/10 Excellent

True

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant property and walking distance from Train station. The staff are amazing and friendly. Breakfast is the best I have seen for long time. Couldn’t recommend this hotel higher.
Stayed 1 night in Jan 2024

10/10 Excellent

Leah Czarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Helpful Staff
Best Breakfast in my 2 weeks travel. The lady at the front desk is very super helpful (I am not expecting this). She let us store our luggage at their their storage room even if we already checked out. It eases our hiking that morning for not carrying heavy backpacks. She also showed us the live weather condition up in the mountains.
Stayed 1 night in Sep 2023

6/10 Okay

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is new and very clean. Staff was friendly but unable to support in a relatively simple situation. An early train departure forced us to leave before breakfast (included in the cost of the booking) and the hotel staff was unable to provide us even with a couple pieces of fruit that was already setup in the dining area. It was a nice stay but for the price of accommodations you’d expect a bit better customer service.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very well-maintained
Stayed 1 night in Oct 2023

10/10 Excellent

Michael, Dundas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady helped us fix a shower issue, and helped us make decisions on our excursions. Breakfast well done, service excellent. Thanks!
Stayed 2 nights in Sep 2023

10/10 Excellent

Martita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff is very helpful and great. We feel the warm welcome. Very clean and updated. Breakfast is awesome.I will Highly recommended the hotel.
Stayed 4 nights in Sep 2023

10/10 Excellent

Maureen Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and quick to respond to enquires. I would recommend this hotel.
Stayed 2 nights in Sep 2023