Interior entrance
Check availability

Reviews of Hotel Ambassador Zermatt

4 out of 5
Hotel Ambassador Zermatt
Spissstrasse 10, Zermatt, VS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 214 out of 369 reviews" "
Rating 8 - Good. 120 out of 369 reviews" "
Rating 6 - Okay. 23 out of 369 reviews" "
Rating 4 - Poor. 8 out of 369 reviews" "
Rating 2 - Terrible. 4 out of 369 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Brian Nick

Stayed 7 nights in Feb 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. This hotel is conventionally located right next to trains, restaurants, and shopping. The staff is very accommodating as well. I would stay here again.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shu Fang Stefanie

Travelled with family
Great location and the 2 Bedroom Suite was comfortable. Unfortunately after we checked out, my father tripped over an inconspicuous metal door stopper just outside the hotel's main entrance. The stopper, though in the middle, was not easily noticeable, causing his left shoe to become trapped, resulting in a fall. He sustained injuries to his chin, forehead, and chest, and his spectacles were damaged when his face hit the ground. While a male staff member at the reception initially provided some assistance, the overall response from the staff was lacking in empathy and concern. Despite his injuries and our distress, they appeared indifferent and quickly resumed their duties on their monitors (Note: there were no other guests nor phone calls that the two staff at the reception attended to during this time), without offering further assistance or expressing empathy. When we sought help in in booking a taxi to the station following the incident, the staff's demeanour remained unfriendly and the quoted price differed from what the driver demanded upon arrival - 18 CHF. Staff did not provide any additional support. Regrettably, my father's chest injury persists to this day, causing him pain whenever he exerts his lungs even slightly. This unfortunate incident has undoubtedly overshadowed our impression of the hotel and highlights the importance of prioritising the safety and well-being of guests, and of compassionate customer service, especially during times of need.
Stayed 2 nights in Mar 2024
Response from Your Ambassador Hotel Team on 20 Apr 2024
Dear Madam,We sincerely regret your father's accident.Your father didn't get his feet caught in the door stopper on the way out - which stops the door opening - but in the frame.Our receptionist immediately rushed to his side to help him up, as none of the people around him took the initiative. This same receptionist helped him settle on one of our benches in the hotel lobby, brought him some face wipes and asked your permission to provide him with the products he needed to disinfect his wound, which you refused. He then informed you that if you needed anything, you could come to him again, but you refused any further help. Perhaps because of the language barrier, you didn't understand the concern our two on-site receptionists felt when they saw your elderly father fall.We wish your father a good and quick recovery.Best wishes.

10/10 Excellent

Prithwiraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property & friendly staff. Great breakfast.
Stayed 3 nights in Mar 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True to its stature and reputation, the hotel and its staff is a perfect combination of elegance and convenience for a family ski trip
Stayed 4 nights in Mar 2024
Response from Your Hotel Ambassador Team on 20 Apr 2024
Dear Sir,we thank you for your vey good feedback, it has been a pleasure to welcome you and look forward to seeing you again.Kind regards,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay in Zermatt! The stay was great, with no issues. Clean and safe. Center of the town and right next to the train station. Five Stars
Stayed 3 nights in Feb 2024
Response from Ambassador Team on 10 Mar 2024
Dear Customer,We thank you for your reciew, we look forward to welcoming you soon again.Kind regards.Your Hotel Ambassador Team

10/10 Excellent

Lisa-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in central Zermatt and close to transport. Friendly helpful staff. Ski rentals available in the hotel with really helpful staff and storage for equipment. Very handy for the main train station when you have an early start back to the airport.
Stayed 4 nights in Feb 2024
Response from Ambassador Team on 10 Mar 2024
Dear Customer,We thank you for your review, we are glad that you could enjoy your stay with us and look forward to welcoming you soon again.Your Hotel Ambassador Team

8/10 Good

Robert

Stayed 3 nights in Feb 2024

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness, amenities
Pros: convenient location to train station, quiet rooms, cleaners were lovely. Good shower pressure and temperature. Cons: breakfast room in windowless basement with no variety in the limited breakfast offering. Not what I would expect from 4*. Limited storage space in bedrooms and no hooks for coats/ski wear. Path from street to reception down a slippery slope. For the price paid it didn’t feel like good value at all.
Stayed 7 nights in Dec 2023

10/10 Excellent

Binca, Northampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Binca, Northampton

Stayed 1 night in Dec 2023

8/10 Good

Alexander

Stayed 4 nights in Dec 2023

10/10 Excellent

Binca, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern rooms with thoughtful and functional design. Proximity to the train station was definitely a bonus! Also close to the ski bus and ski train.
Stayed 2 nights in Dec 2023

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Styliani

Stayed 4 nights in Dec 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. Thank you for a great visit!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jila

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from train statation to the hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a quick walk from the train station. The staff was super helpful and friendly. The breakfast was similar to an American breakfast buffet. I will stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Pramod

Stayed 1 night in Aug 2023

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Samuel

Stayed 1 night in Jun 2023

10/10 Excellent

Suchada, Jackson Heights

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, Good staffs, Variety of breakfast options However, they assigned us the wrong room. We booked Matterhorn view but got a regular room. I had to mention it to a reception to get a refund on difference.
Stayed 1 night in Jun 2023

10/10 Excellent

ely

Stayed 1 night in Jun 2023
Response from Your Ambassador Hotel Team on 14 Jun 2023
Thank you for your kind Review :)

10/10 Excellent

paul

Stayed 1 night in Jun 2023
Response from Your Ambassador Hotel Team on 12 Jun 2023
Dear PaulThank you for your review.Best regards

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing hotel!! we had two balconies, one of which we could see the Matterhorn on a clear day. The suite we had was roomy, clean and well appointed. The staff was friendly and the restaurant on property very good. The buffet breakfast is top notch. It even included specialty coffees. It is literally steps away from the train station and the center of Zermatt.
Stayed 7 nights in Apr 2023
Response from Your Ambassador Hotel Team on 12 Jun 2023
Dear Clair, Thank you so much for your kind review!Best regards

10/10 Excellent

Jenny, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location very much. It is next to the Zermatt train station. It's a bit old but still very clean. Staff was very friendly.
Stayed 1 night in Apr 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and hotel. Our accommodation was even better than described. Close to the train station and area restaurants. Note: the hard working breaking staff seemed to be overwhelmed by a large tour group, and everything had run out. Would suggest having a tea and coffee stand for guests to serve themselves = one less thing for the staff to do.
Stayed 1 night in Apr 2023

10/10 Excellent

Sharon, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the Mattehorn view room and it was amazing! Friendly staff , good breakfast, and across the street from train station.
Stayed 1 night in Apr 2023

8/10 Good

Yiting

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly and location was away from the noise yet near to station and the shops
Stayed 2 nights in Apr 2023

10/10 Excellent

LO

Stayed 1 night in Apr 2023

4/10 Poor

Liang

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, however, the hotel's facility is far below expectation given its price point. Bed is also uncomfortable.
Stayed 2 nights in Apr 2023

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was just what 4 friends needed. Very clean, friendly and helpful service. They even called around to different restaurants to satisfy our desire for a fondue dinner.
Stayed 1 night in Apr 2023

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with convenient location, folks are friendly and rooms are clean. Only recommendation is to add USB charging ports. Rooms only have Europe outlets, bring your converters. Highly recommended, best place for the money.
Stayed 1 night in Mar 2023

4/10 Poor

Yves

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast room in the basement should be changed ASAP. This is not 4 stars.
Stayed 1 night in Mar 2023

4/10 Poor

RICARDO

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
.
Response from Ambassador Team on 18 Mar 2023
Dear Mr. Serrano, we are sorry to see that you did not enjoy your stay in our company. Every review is important for us, to improve the quality of our services. You can send us a message to administration@ambassadorzermatt.com, to let us know more about your stay. Kind regards.Your Ambassador Hotel Team

8/10 Good

Alina Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Decent and well located
Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Excellent location. We loved our stay.
Stayed 3 nights in Jan 2023

10/10 Excellent

Nicholas

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Hank, Alpharetta

Travelled with family
Liked: Cleanliness, staff & service
Great location, close to the train station. I don’t like the bed and the pillows. Pillow is too soft and no support. Breakfast same every day. Limited options
Response from Ambassador Team on 7 Jan 2023
Dear Madam or Sir,We are sorry that you did not find a bed as per your wishes. We always try to make your stay as comfortable as we can, we could have changed your pillows or add several ones, do not hesitate to contact a receptionnist, next time.Regarding the breakfast, we thank you for your comment, which will helps us to improove our menu and hope to have the pleasure of surprising you during your next stay.Kind regards

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little town
The lift to the glacier paradise was closed due to high winds on the morning we had it scheduled so we didn’t get to see it and the kids were a little sad. Other than that, everything was amazing.
Stayed 1 night in Dec 2022

6/10 Okay

Olga

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel has very convenient location. They charge for everything, including for room tea( 1.5 Fr for tea bag). I would choose another hotel in the future.
Stayed 2 nights in Oct 2022

8/10 Good

Robert

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located. Walking distance to the main station and to all the stores, cafes, restaurants in Zermatt. Rooms are very comfortable, modern. Hotel staff were friendly and professional. Good breakfast choices. However, the walls must be very thin because the noises from the other guests / guest’s rooms were constant. I had to ask several time the guest to keep it quiet because it was very disturbing and could not get any sleep. I would suggest that upon check in the hotel staff should remind the guest to keep it quiet. Beautiful hotel, perfect location, wonderful staff but because of the other guest I left the hotel tired due to the lack of sleep, rest.
Stayed 3 nights in Sep 2022

10/10 Excellent

Elizabeth

Stayed 2 nights in Sep 2022

8/10 Good

y

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the great location of the hotel. Nice room size and very comfortable bed. Good stay. Staffs are all very friendly too
Stayed 1 night in Jul 2022
Response from Team Ambassador on 16 Jul 2022
Dear y, thank you for your feedback. We hope we may be welcoming you back soon in Zermatt. Best regards,

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel with close proximity to the railway station.
Stayed 2 nights in Jun 2022
Response from Team Ambassador on 16 Jul 2022
Dear Pradeep, lovely words thank you so much. See you back soon ! Best

10/10 Excellent

Chien-Hsun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel to consider during your stay in Zermatt.
Stayed 2 nights in Jun 2022
Response from Your Ambassador Team on 27 Jun 2022
Thank you for your nice words and hope you be welcoming you back soon !