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Reviews of TownePlace Suites York

2.5 out of 5
TownePlace Suites York
2789 Concord Rd, York, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 132 reviews" "
Rating 8 - Good. 25 out of 132 reviews" "
Rating 6 - Okay. 12 out of 132 reviews" "
Rating 4 - Poor. 8 out of 132 reviews" "
Rating 2 - Terrible. 5 out of 132 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, it took over an hour. The hotel was completely booked due to a few tournaments in town. They only had one employee at the front desk. She as lovely but so overwhelmed!
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Carolina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Dec 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Evelyn

Stayed 1 night in Nov 2023

10/10 Excellent

Francia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Jazmin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dave checked us in & was very welcoming & friendly! The property and room was very clean, lots of restaurants close by.
Stayed 1 night in Aug 2023

10/10 Excellent

Dainna

Liked: Cleanliness, staff & service, property conditions & facilities
The property was really clean and comfortable. The staff was so friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Diana

Disliked: Cleanliness, staff & service, room comfort
It took forever to check in. My husband and I actually went and sat down while she figured it out. There were ants everywhere in the room. Other than that it was fine
Stayed 1 night in May 2023

10/10 Excellent

paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofa”bed” was very hard. Property ran out of bedding for the sofa beds - including pillows!
Stayed 1 night in Apr 2023

10/10 Excellent

NANCY, HOMER

Liked: Cleanliness, staff & service
The gentleman at check in was kind and efficient. My suite is comfortable and well stocked. My grandchildren in the area met me here and enjoyed a swim in the pool and we had pizza together in the breakfast nook. A wonderful stay!
Stayed 1 night in Jan 2023
Response from Janette on 6 Feb 2023
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely,J Irizarry General Manager

6/10 Okay

Darrell

Travelled with family
Liked: Staff & service, amenities
We had actually booked a different property in the area with Expedia. They called the evening before our scheduled check-in and said they needed to move us elsewhere. They said it would be at least as good, but it wasn't. The bright spots where check-in, staff-friendliness, parking, and breakfast. The following are areas for improvement: First, the carpet and bathroom were not that well-vacuumed and there was some stuff on the floors. The caulk in the tub looked like it was worn and starting to develop mold in a spot. The plastic shower curtain did not reach the top of the tub and was barely contained by the cloth curtain. The room itself felt a little cramped due to layout and the TV was sideways to the bed and couch. I was also amused to see that they had an I-Home in the room, which takes me back many years. It's USB connection did not work to charge my phone, so don't forget your charging cords. We were tired after a long drive and looked forward to a good night's sleep. I was awakened at 5:30am by clattering and voices in the hall. We should realized that our room was rather close to the breakfast areas and there was a fair bit of noise heard in the room as they prepared for it. It wasn't a horrible stay, but the property seems a bit dated and Marriot should invest in some upgrades.
Stayed 1 night in Oct 2022

8/10 Good

Lorri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Oct 2022

4/10 Poor

Joshua

Travelled with family and small children
Disliked: Property conditions & facilities
No toilet paper in room when we arrived and full garbages. When we asked for toilet paper, they tried to give one roll. We’re a family of 5 staying for 4 days. This really seems like a discount hotel but it shouldn’t be as a Marriott TownPlace
Stayed 3 nights in Sep 2022

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 2 nights in Sep 2022

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mattes and Gruzs Wedding
My stay was great! George was at the front desk and we spoke prior to our arrival. The day prior we were booked to stay at a hotel down the street, (due to Town Place being full) but when we arrived our reservation had been cancelled. I contacted the hotel to confirm we were booked, then again to see if we could check in early. Each time, George was very pleasant and we were able to check in early. He informed me of the breakfast and other amenities that Town Place had to offer. Only problem I had was this morning I noticed my credit card had been charged after we had already paid online, The manager I spoke with this morning should be able to take care of that. Other than that, the Marriott Brand has successfully provided us with a clean, safe, pleasant lodging and experience.
Stayed 1 night in Sep 2022

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

tanya

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Kevin on 30 May 2022
Thank you for your positive review during your recent stay with us. If there is anything specific that our hotel could have done better during your stay please let us know.

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

david

Business traveller
Liked: Cleanliness
Average at best
The hotel was clean but the minute you walked into the lobby all you could smell was chemicals I was on the fourth floor and all I smelled was chemicals the entire three days I was there the lobby was completely outdated and uncomfortable and I chose to meet with my business associates at another location due to this fact they didn’t notify me online that they were doing construction and there was lots of banging and noise throughout my stay
Stayed 2 nights in Mar 2022
Response from Kevin on 5 May 2022
We apologize for not meeting your expectations during your recent stay with us.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Feb 2022

2/10 Terrible

Loukishia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The two bedroom suite with the kitchen and pullout couch was awesome when you are traveling with 3 kids.
Stayed 1 night in Feb 2022
Response from Kevin on 17 Feb 2022
Thank you for the positive review during your recent stay with us. We appreciate your staying with us and hope to see you again soon.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Kevin on 17 Feb 2022
Thank you for the wonderful review of our hotel during your stay with us. We hope you will choose to stay with us again when you are in the area.

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021
Response from Kevin Owens - Hotel Manager on 9 Nov 2021
We appreciate your most favorable comments about our hotel from your recent stay. We hope you will choose to stay with us again when you are in the area.

4/10 Poor

Asim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We just finished a 6 night stay in a 2 bedroom suite. The sofa in the living room was broken and we could not sit on it. We requested it to be replaced or fixed on day 1 and followed up. However, none of the managers cared about addressing it.
Stayed 6 nights in Oct 2021
Response from Kevin Owens - Hotel Manager on 9 Nov 2021
We appreciate your response related to the condition of the sofa bed in your room during your recent stay. Unfortunately the sofa bed is unrepairable and we had no extra ones to replace it. Our hotel is scheduled for a major renovation in January of next year and we hope you will choose to stay with us once our improvements are complete. On behalf of management we sincerely apologize for not meeting your expectations.

6/10 Okay

Barbara

Liked: Staff & service
Disliked: Cleanliness
i was told when we arrived we would get towels on day 3 and a full clean on day 7. We got towels on day 3 but no clean or towels on day 7. We left a day early because of it.
Stayed 10 nights in Sep 2021
Response from Kevin Owens - Hotel Manager on 9 Nov 2021
We sincerely apologize for not meeting your needs related to the refreshing of your room during your stay.

10/10 Excellent

John M, Birdsboro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the TownePlace Suites York PA! The rooms were spacious, quiet, modern and clean, everything in my room worked just as it should. Lots of great dining options, and stores in the area. The staff was fantastic, very hospitable, made me feel at home. They welcomed me every morning with a hot delicious breakfast to start my day. I can't say enough good things about this hotel, and I am looking forward to my next stay!
Stayed 5 nights in Sep 2021
Response from Kevin Owens - Hotel Manager on 9 Nov 2021
We sincerely appreciate all your kind words related to your recent stay with us. We look forward to seeing you again when you are in the area and of serving your needs.

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service
Disappointing
Was not made aware at booking time that breakfast was not available and was still charged full price. Had to request clean towels, everyday, coffee and toilet paper. Very disappointed and would not recommend it to anyone.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 28 nights in Jun 2021
Response from Kevin Owens - Hotel Manager on 9 Nov 2021
Thank you for the excellent rating during your recent stay with us. We hope you will choose to return again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed all over the world, and I can honestly say that the staff and property far exceeded all expectations I had. I loved the front desk staff as they were always cheery and smiling. I had a couple issues with my electronic key and the head of the maintenance staff took care of it immediately. I moved here from Los Angeles and the staff made me feel at home here until I moved into my house. I was actually a little sad to be leaving as the staff had sorta become my family away from home. Kudos to your great company!!
Stayed 12 nights in Jul 2021
Response from Kevin Owens - Hotel Manager on 9 Nov 2021
Thank you for the excellent rating from your stay with us. We appreciate the feedback and hope you will choose to stay with us again in the future if the need arises.

8/10 Good

adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a family vacation
we booked the two bedroom suite, worked really well for our family vacation. Only issue is the lingering COVID/employee vacancy issues causing no breakfast. Thought it might be noisy because of location but wasn't. Near everything you would want to see in that area of PA.
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Fantastic stay. The suite was perfect for my family of 5 to create a quiet, private environment for everyone. The bathroom was even set back from the bedrooms and the main living area so you don't have to wake up the entire family if you wake up early or get up in the middle of the night. Perfect!
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Stayed 6 nights in Jul 2021
Response from Kevin on 9 Nov 2021
Thank you for the good review during your stay with us.

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
Great stay --- wonderful staff
Stayed 28 nights in Jun 2021

8/10 Good

David

Travelled with family
Liked: Property conditions & facilities, room comfort
Was the perfect location for all we wanted to do in the area. Was like an apartment, 2 bedroom, living room with pull out sofa and a kitchenette. Very reasonable in price for what we got. Pool needs to be warmed up a couple degrees. We had no maid service because of covid but we're not told, had to ask questions and figure it out. Maids only went into rooms that had been vacated. No discount offered
Stayed 10 nights in Jun 2021

8/10 Good

Wenquan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay!
Stayed 1 night in May 2021
Response from Kevin on 9 Nov 2021
Thank you for the great review from your recent stay with us.

4/10 Poor

Verified traveller

Stayed 5 nights in May 2021
Response from Kevin on 5 May 2022
We apologize for not meeting your expectations during your stay.

4/10 Poor

Katie

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

marianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll Be Back!!
The prior week I was next door at Marriott Courtyard and wasn't happy with there, so decided to try TownePlace. Always had a friendly person at desk to say hello and gladly give more towels or coffee pods when needed. The room was very clean, beds comfy and LOVED the pillows! Temp was easy to regulate and bathroom clean, which is a big plus to me! Will stay here again!
Stayed 5 nights in Apr 2021

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Clean, comfortable, safe. Grab and Go breakfast was only meh
Stayed 4 nights in Apr 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Low marks because everyone was getting high
The halls and elevators constantly smelled of pot. The door leading outside was broken and never locked so anyone could get into the hotel. The wifi was very slow. The area around the hotel was covered in trash and litter. The front desk workers were nice and it was beneficial to have a kitchen and 2 separate bedrooms with our own temperature control, but that's all the positive things I can say about the hotel.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff members were friendly and helpful. I would recommend this hotel to anyone.
Stayed 12 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2021
Response from Kevin on 9 Nov 2021
Thank you for the great review during your recent stay with us.