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Reviews of Park Dedeman Trabzon

Park Dedeman Trabzon
Kasüstü Belediyesi Sana Mevkii, Yomra,, 75, Yomra, Trabzon

Reviews

8.6

Excellent

Rating 10 - Excellent. 136 out of 252 reviews" "
Rating 8 - Good. 74 out of 252 reviews" "
Rating 6 - Okay. 21 out of 252 reviews" "
Rating 4 - Poor. 13 out of 252 reviews" "
Rating 2 - Terrible. 8 out of 252 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle, Laguna Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice quality hotel in a nice area along with sea views. The hotel has a great restaurant along with a coffee shop and store on site. Our room was upgraded to a suite that was huge with a separate living room area. The bedroom was massive with a very comfortable bed and nice blackout curtains. We slept so good and we loved that they offer a pillow menu. The bathroom is fully stocked with amenities to cover all your needs. The best part of the stay was the staff. Tolga checked us in and created an excellent experience even before our stay. He replied to my Expedia request immediately, was very professional and helpful about the area. He even spoke great English which helped. We highly recommend this property.
Stayed 2 nights in Oct 2023
Response from Park Dedeman Trabzon on 16 Oct 2023
Dear Guest,Thank you for choosing our Park Dedeman Trabzon hotel and for taking the time to evaluate it. In the project where we will visit you again on your Trabzon trip.Best Regards,

6/10 Okay

Mirza Zarraq

Liked: Cleanliness, staff & service, room comfort
A good hotel but expensive.
Staff is very friendly and professional. Excellent service. The hotel was being renovated a little before the start of the leak summer season. As a result it was very noisy sometimes - at night, I could hear loud water running through the pipes. Also, the gym is very basic. However, there is a very good gym around the corner
Stayed 3 nights in May 2023
Response from Park Dedeman Trabzon on 16 May 2023
Dear Mirza Zarraq,Thank you for choosing our Park Dedeman Trabzon hotel and for taking the time to evaluate it. In the project where we will visit you again on your Trabzon trip.Best Regards,Park Dedeman Trabzon

10/10 Excellent

Nushat

Stayed 1 night in Dec 2022

10/10 Excellent

KAMELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We enjoyed our stay. Hotel was modern and elegantly decorated. Good location, walking distance from cafe, restaurants and supermarket. We received free upgrade to beautiful spacious suite. Gentle man at reception (Tolga Demirci) with amazing attitude provided outstanding help and information during our stay.
Stayed 5 nights in Nov 2022
Response from Park Dedeman Trabzon on 26 Nov 2022
Dear Guest,Thank you for choosing our Park Dedeman Trabzon hotel and for taking the time to evaluate it. In the project where we will visit you again on your Trabzon trip.Best Regards,Park Dedeman Trabzon

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room area and the view to black sea was great.
Stayed 3 nights in Sep 2022
Response from Park Dedeman Trabzon on 26 Sept 2022
Hello,Thank you for choosing our Park Dedeman Trabzon hotel and for taking the time to evaluate it. We will be happy to host you again in our hotel on your next trip to Trabzon.Regards,

10/10 Excellent

Aliyah, Great Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely wonderful and very helpful. The breakfast buffet is one of the best we have ever had! It was absolutely delicious, plentiful, healthy and had way more varities then expected. I would high recommend staying at this hotel.
Stayed 1 night in Sep 2022
Response from Park Dedeman Trabzon on 26 Sept 2022
Hello,Thank you for choosing our Park Dedeman Trabzon hotel and for taking the time to evaluate it. We will be happy to host you again in our hotel on your next trip to Trabzon.Regards,

10/10 Excellent

FATEMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Aug 2022
Response from Park Dedeman Trabzon on 17 Aug 2022
Dear Fatema, Thank you for choosing our Park Dedeman Trabzon hotel and for taking the time to evaluate it. We will be happy to host you again in our hotel on your next trip to Trabzon. Best Regards,

8/10 Good

Chermiti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Park Dedeman Trabzon on 13 Aug 2022
Park Dedeman Trabzon otelimizi tercih ettiğiniz ve vakit ayırıp değerlendirmede bulunduğunuz için teşekkür ederiz. Bir sonraki Trabzon seyahatinizde sizi tekrar otelimizde misafir etmekten mutluluk duyarız. Saygılarımızla,

10/10 Excellent

Nariman

Travelled with family
Liked: Cleanliness, staff & service
Good room space/comfortable beds
Stayed 3 nights in Jun 2022
Response from Park Dedeman Trabzon on 14 Jun 2022
Dear Nariman, Thank you for choosing our Park Dedeman Trabzon hotel and for taking the time to evaluate it. We will be happy to host you again in our hotel on your next trip to Trabzon. Best Regards,

2/10 Terrible

serkan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not family place Just for business trip hotel
Stayed 3 nights in Sep 2021
Response from Park Dedeman Trabzon on 17 Sept 2021
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

4/10 Poor

Kamel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad facility
All the suites are on the 7th floor which has been added later to the building unfortunately the contractor seems to have tried cutting the cost and did not instal the toilet vent pipes and the suites smell like sewers. In 2 nights I was moved twice, most of the staff cannot speak except Turkish so communication is a bit challenging. The rooms seem to have been badly maintained . The hotel is about a kilometer away from the beach Hygiene in the rooms was not that great there where left over crumbs on the sofa, bed sheets seemed that they have not been changed from the previous guest Although communication is difficult I have to mention that most staff where so helpful and friendly except for the ones in the Resturant whom don’t even ask the guest tea or coffee over breakfast Thank you Orhan, Ali and Fatima for all your support over the two days I would have loved to stay more but the property was not something that could be tolerated. Have to admit that most hotels in Trabzon have wonderful staff but the facilities are very bad. The hotel rating system should be reviewed for the region
Sea view from the living room
Suite floors
Stayed 3 nights in Jul 2021
Response from Park Dedeman Trabzon on 2 Aug 2021
Mr. Kamel Aldeirawy, Thank you for choosing our Park Dedeman Trabzon hotel and for taking the time to evaluate it. Knowing the opinions of our guests about our services, which we aim to maximize guest satisfaction, always encourages us for new initiatives. We would like you to know that we review your complaints one by one as the hotel management. All of our suites on the 7th floor operate on a 24/7 ventilation system. The cause of the bad smell is the removal of the bathroom drain cover. The bathroom drain cover was replaced and the problem was solved. We have forwarded your complaints about cleaning to our housekeeping manager and we want you to know that we have taken the necessary actions quickly. The 7th floor is the busiest floor of our hotel. For this reason, it is more damaged than other rooms. We have started the renovation process, but there may be delays in the plans due to the hotel's density. We would like to state that we, as the hotel management, pay attention to the training and development of our employees. We will share your nice comment about Ali and Fatma with them, In conclusion; We would like you to know that we are very sorry that your accommodation in our hotel was below your expectations. If you give us the opportunity to host you again in our hotel on your next trip to Trabzon, we would like to welcome you to Dedeman hospitality.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff Good clearness Very Bad elevator
Stayed 2 nights in Jul 2021
Response from Park Dedeman Trabzon on 22 Jul 2021
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

10/10 Excellent

Veysel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful
Tolga was very helpful and professional at front desk
Stayed 1 night in Jul 2021
Response from Park Dedeman Trabzon on 17 Jul 2021
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

10/10 Excellent

Abrar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
One of the top hotels in Trabzon!
Overall, it was great!
Stayed 3 nights in Jun 2021
Response from Park Dedeman Trabzon on 24 Aug 2021
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay
A clean hotel with fantastic helpful staff
Stayed 1 night in Jun 2021
Response from Park Dedeman Trabzon on 14 Jun 2021
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

10/10 Excellent

Yasir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
amazing
Stayed 2 nights in Nov 2020
Response from Park Dedeman Trabzon on 16 Nov 2020
Merhabalar, Öncelikle Park Dedeman Trabzon'u tercih ettiğiniz için teşekkür ederiz.Görüşleriniz bizim için çok önemlidir.Bir dahaki konaklamanızda sizleri tekrar aramızda görmek bizleri mutlu edecektir. Saygılarımızla,

10/10 Excellent

Ebraheem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Park Dedeman Trabzon on 11 Nov 2020
Değerli Misafirimiz, Öncelikle Trabzon'daki konaklamanız için Otelimizi seçtiğiniz için teşekkür ederiz. Bir dahaki konaklamanızda sizlere tekrar aramızda görmekten mutluluk duyacağız. Saygılarımızla,

10/10 Excellent

Rashed, Kuwait

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and friendly also the price was great for the condition of the hotel
Stayed 1 night in Oct 2020
Response from Park Dedeman Trabzon on 17 Oct 2020
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

8/10 Good

MURAT

Liked: Staff & service
Stayed 1 night in Aug 2020
Response from Park Dedeman Trabzon on 24 Aug 2020
Merhabalar, Öncelikle Park Dedeman Trabzon'u tercih ettiğiniz için teşekkür ederiz.Görüşleriniz bizim için çok önemlidir.Bir dahaki konaklamanızda sizleri tekrar aramızda görmek bizleri mutlu edecektir. Saygılarımızla,

8/10 Good

MURAT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable stay
Good comfortable hotel but expensive for value vs money
Stayed 1 night in Aug 2020
Response from Park Dedeman Trabzon on 12 Aug 2020
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property are very nice and you and I can go to the neighbourhood a little bit
Stayed 4 nights in Feb 2020
Response from Park Dedeman Trabzon on 20 Feb 2020
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

10/10 Excellent

Orçun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Park Dedeman Trabzon on 29 Jan 2020
Merhabalar, Öncelikle Park Dedeman Trabzon'u tercih ettiğiniz için teşekkür ederiz.Görüşleriniz bizim için çok önemlidir.Bir dahaki konaklamanızda sizleri tekrar aramızda görmek bizleri mutlu edecektir. Saygılarımızla,

10/10 Excellent

Ammar

Stayed 1 night in Jan 2020

10/10 Excellent

EMAD ELDIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Park Dedeman Trabzon on 2 Oct 2019
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the room space was comfortable. also there is available park and the breakfast was ok. in general the hotel was good
Stayed 2 nights in Sep 2019
Response from Park Dedeman Trabzon on 2 Oct 2019
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great, location is amazing and rooms were spacious and clean, yet when we did the check in, we couldn’t find any towels and soap and took them the next day to bring the soap. Then on another time we called the restaurant to order fruit basket to the room, and due to language barrier, we found them bringing a juice instead
Stayed 3 nights in Sep 2019
Response from Park Dedeman Trabzon on 11 Sept 2019
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

4/10 Poor

Verified traveller

Stayed 5 nights in Aug 2019
Response from Park Dedeman Trabzon on 5 Sept 2019
Değerli Misafirimiz, Öncelikle Trabzon'daki konaklamanız için Otelimizi seçtiğiniz için teşekkür ederiz. Bir dahaki konaklamanızda tekrar görüşmek ümidiyle, Saygılarımızla,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The Staff was really welcoming and helpful. The Room furniture was in good condition and was clean .. The lobby is really welcoming.
Stayed 5 nights in Aug 2019
Response from Park Dedeman Trabzon on 31 Aug 2019
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from Park Dedeman Trabzon on 14 Jul 2019
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Was better 2 years ago. They’ve only Turkish tv channels. Facility need more maintenance & cleanliness
Stayed 1 night in Jun 2019
Response from Park Dedeman Trabzon on 5 Jul 2019
We apologize that you are not satisfied with your stay; we will make the effort to resolve the issue you are experiencing. Thank you for letting us know. Best Regards.

6/10 Okay

Abdul Aziz

Disliked: Property conditions & facilities
It was just ok
Stayed 2 nights in Jun 2019
Response from Park Dedeman Trabzon on 29 Jun 2019
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The hotel is very big but with only two elevators which made it hard to go out of and into the room. The service is not good. I asked them for an adapter and they said I have to pay for it. They don’t refill the shampoo, toilet paper or water. I have to ask them every time to do so.
Stayed 3 nights in Jun 2019
Response from Park Dedeman Trabzon on 29 Jun 2019
Dear Valuable Guest, Thank you for choosing Our Hotel for your stay in Trabzon.There is no adapter in our hotel due to the concept. For our valued guests, the adapter in the Park Kantin in our hotel is made for sale. Work has been initiated to minimize our elevator distress. Best Reagrds,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Executive suite excellent for families but not for couples, not worth paying extra for sea view because you can't see much, no beverage, coffee or tea available in the room only water, very clean and spacious.
Stayed 1 night in Jun 2019
Response from Park Dedeman Trabzon on 9 Jun 2019
Dear Guest, Thank you for reviewing our hotel in the survey! We are glad that you enjoyed your stay and also, we appreciate having your positive comments. We would like to see you at our hotel in the near future. Sincerely yours

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hospitality , I recommended this hotel. Breakfast is good , the receptionist ebrun is very friendly . Easy to go to meydan by bus
Stayed 4 nights in Apr 2019
Response from Park Dedeman Trabzon on 9 May 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good . Location . Reception . Food. Staffs. Cleaness...
Stayed 3 nights in Apr 2019
Response from Park Dedeman Trabzon on 6 May 2019
Dear Guest, Thank you for choosing our hotel and sharing your nice comments with us. Goodbye, with the hope of giving you the opportunity to serve you on another trip.

10/10 Excellent

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Park Dedeman Trabzon on 13 Jun 2019
Merhabalar, Öncelikle Park Dedeman Trabzon'u tercih ettiğiniz için teşekkür ederiz.Görüşleriniz bizim için çok önemlidir.Bir dahaki konaklamanızda sizleri tekrar aramızda görmek bizleri mutlu edecektir. Saygılarımızla,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Park Dedeman Trabzon on 5 Mar 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

mansoor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Filiz on 6 Oct 2018
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

6/10 Okay

Serag

Nice 4 stars but needs improvements in service
Room is good Service is bad.
Stayed 2 nights in Sep 2018
Response from Filiz on 4 Oct 2018
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location good and car park available , the big rooms
Stayed 3 nights in Jul 2018
Response from Filiz on 6 Oct 2018
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours,

8/10 Good

raad

Liked: Cleanliness, property conditions & facilities, room comfort
Good location. However language big hindrance!
Stayed 4 nights in Jun 2018
Response from Erhan Karahan /Front Office Manager on 24 Jun 2018
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and the hotel itself was very clean and comfortable.
Stayed 1 night in May 2018
Response from Erhan Karahan /Front Office Manager on 3 Jun 2018
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours, Erhan Karahan / Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in May 2018
Response from Erhan Karahan /Assistant Front Office Manager on 31 May 2018
Dear Our Guest, Thank you for staying with us and sharing your feedback. We will be glad welcoming you again in our hotel

2/10 Terrible

Amina

Disliked: Staff & service
Disappointing
check in time is two o’clock but they delayed me 40 minutes with out saying sorry, my booking for sea view and none smoking I was given no view at all and cigarettes ashes every were, the stuff of this hotel don’t know the meaning of smile, the best two gentlemen in hotel were the bell boys
Response from Erhan Karahan /Assistant Front Office Manager on 2 Jun 2018
Dear Our Guest, Thank you for taking the time to tell us about your experience at the Park Dedeman Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Park Dedeman Trabzon, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Zahrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep in peace
Wonderfull
Stayed 2 nights in Feb 2018
Response from Erhan Karahan /Assistant Front Office Manager on 2 Jun 2018
Dear Our Guest, Thank you for staying with us and sharing your feedback. We will be glad welcoming you again in our hotel

8/10 Good

Yaqoub

Liked: Staff & service, room comfort
Good
It was average hotel . The good things are it is near the airport & the are few places near it (eg kadicoy , florya mall etc). They also have free car service from & to airport. The bad things are no public transport neaeby , most of taxis dont know the place.
Response from Erhan Karahan /Front Office Manager on 4 Oct 2018
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours, Erhan Karahan / Front Office Manager

10/10 Excellent

Kifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing and i highly recommend it for every one
Response from Erhan Karahan /Front Office Manager on 4 Oct 2018
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours, Erhan Karahan / Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room is quite & clean and maintaining decent hotel room aminities.
Response from Erhan Karahan /Front Office Manager on 6 Oct 2018
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours, Erhan Karahan / Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Airport
Enjoyable at Park Dedeman because the location is easily accessable and can use the gps to go natural sides of trabzon with Hotel location brside it close to variety of resturants, cafes & mall in the city. only one disadvantge point that is a bit far from the "midan trabzon"
Response from Erhan Karahan /Front Office Manager on 6 Oct 2018
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours, Erhan Karahan / Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel opend officially in june 2016
Response from Erhan Karahan /Front Office Manager on 4 Oct 2018
Dear Guest, I would like to thank you for staying at Park Dedeman Trabzon and sharing your comment with us. We hope to see you again. Sincerely yours, Erhan Karahan / Front Office Manager