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Reviews of Holiday Inn Trabzon East, an IHG Hotel

Holiday Inn Trabzon East, an IHG Hotel
Sancak Mahallesi No:63, Devlet Karayolu, Uzeri, Yomra, Trabzon

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 32 reviews" "
Rating 8 - Good. 3 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad

Stayed 3 nights in Aug 2023
Response from Sertac Sarac on 24 Oct 2023
Dear MohammadThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sertac SaracAssistant General Manager

2/10 Terrible

Shaker, amman

Travelled with partner
Disliked: Staff & service
Our paid breakfast was denied by the hotel staff and we had to go outside for breakfast every day, they insist that our reservation has no breakfast, also there is no parking spaces for our car on Saturday, Sunday and Wednesday night because the hotel has a night club party's on these nights.
Stayed 5 nights in Jul 2023
Response from Sertac Sarac on 26 Aug 2023
Dear ShakerThank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Sertac SaracAssistant General Manager

10/10 Excellent

Mirzah

Stayed 4 nights in Jul 2023
Response from Sertac Sarac on 26 Aug 2023
Dear MirzahMany thanks for your rateRegardsSertac SaracAssistant General Manager

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Sertac Sarac on 9 Jun 2023
Dear Ahmed Thank you very much for your kindly rate.SincerelySertac SaracAssistant of General Manager

10/10 Excellent

ABDULMAJEED

Stayed 3 nights in May 2023
Response from Sertac Sarac on 9 Jun 2023
Dear AbdulmajeedThank you very much for your kindly rate.RegardsSertac SaracAssistant of General Manager

8/10 Good

ibrahim

Liked: Staff & service, property conditions & facilities
Rooms were very good Water flowing in shower is poor !!
Stayed 2 nights in May 2023
Response from Sertac Sarac on 2 Jun 2023
Dear IbrahimThank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Sertac SaracAssistant General Manager

6/10 Okay

Hussain

Travelled with family
Liked: Cleanliness, staff & service
Staff are smiling and welcoming … booked a room with breakfast but when I arrived hotel reported no breakfast included ! Room furniture is outdated
Response from Sertac Sarac on 2 Jun 2023
Dear HussainThank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sertac SaracAssistant General Manager

10/10 Excellent

Mehmet Hilmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sertac Sarac on 7 Mar 2024
Dear Mehmet HilmiMany thanks for your kindly ratingRegardsSertac SaracAssistant General Manager

10/10 Excellent

Abdullah

Stayed 2 nights in Jan 2024
Response from Sertac Sarac on 7 Mar 2024
Dear AbdullahMany thanks for your kindly ratingSertac SaracAssistant General Manager

6/10 Okay

Erhan

Stayed 2 nights in Nov 2023
Response from Sertac Sarac on 20 Nov 2023
Dear ErhanThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sertac SaracAssistant General Manager

6/10 Okay

tamer

Business traveller
Stayed 3 nights in Oct 2023
Response from Sertac Sarac on 24 Oct 2023
Dear TamerThank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Sertac SaracAssistant General Manager

10/10 Excellent

Khalid

Stayed 1 night in Sep 2023
Response from Sertac Sarac on 24 Oct 2023
Dear KhalidThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sertac SaracAssistant General Manager

10/10 Excellent

KUTEYBE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sertac Sarac on 24 Oct 2023
Dear KuteybeThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sertac SaracAssistant General Manager

8/10 Good

Muhammed Fatih

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sertac Sarac on 26 Aug 2023
Dear Muhammed FatihThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sertac SaracAssistant General Manager

10/10 Excellent

Ibrahim

Stayed 1 night in May 2023
Response from Sertac Sarac on 2 Jun 2023
Dear IbrahımThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sertac SaracAssistant General Manager

10/10 Excellent

Nur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Sertac Sarac on 2 Jun 2023
Dear NurThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sertac SaracAssistant General Manager

10/10 Excellent

Utku

Travelled with family
Liked: Property conditions & facilities, room comfort
Çok güzel bir oteldi. Çalışanlar güler yüzlüydü. Oda tertemizdi
Stayed 1 night in Apr 2023
Response from Sertac Sarac on 5 May 2023
Sayın UtkuNazik geribildiriminiz ve güzel yorumunuz için teşekkür ederiz.Sizleri ağırlamak ve hizmet vermek bizim için gurur ve motivasyon kaynağidir.SaygılarımızlaSertac SaracGenel Müdür Yardımcısı

4/10 Poor

Volkan

Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Sertac Sarac on 28 Mar 2023
Sayın VolkanOtelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederiz. Konaklamanızdan hoşnut kaldığınızı duyduğumuza memnun olduk. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,Sertac SaracGenel Müdür Yardımcısı

10/10 Excellent

GÜNFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sertac Sarac on 28 Mar 2023
Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederiz. Konaklamanızdan hoşnut kaldığınızı duyduğumuza memnun olduk. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,Sertac SaracGenel Müdür Yardımcısı

10/10 Excellent

Furkan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sertac Sarac on 28 Mar 2023
Sayın FurkanOtelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederiz. Konaklamanızdan hoşnut kaldığınızı duyduğumuza memnun olduk. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,Sertac SaracGenel Müdür Yardımcısı

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sertac Sarac on 28 Mar 2023
Sayın MisafirimizOtelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederiz. Konaklamanızdan hoşnut kaldığınızı duyduğumuza memnun olduk. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,Sertac SaracGenel Müdür Yardımcısı