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Reviews of Plataran Bromo

4.5 out of 5
Plataran Bromo
Ngadiwono, Tosari, Pasuruan, Wonokitri, East Java

Reviews

9.0

Wonderful

Rating 10 - Excellent. 15 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gunadi

Stayed 1 night in Jan 2024

10/10 Excellent

CHAI MON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In love with Plataran Bromo
The views, weathers, services...everything is right. Highly recommended.
Stayed 1 night in Jan 2024

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous mountain view beautifully landscaped But need more lights eapecially in the dining area
Stayed 1 night in Mar 2023
Response from Sheetal on 24 Mar 2023
Dear Guest,We would like to thank you for choosing to stay with us, and appreciate taking the time to review us.We are pleased to hear you had a good experience with us and that our services and hospitality exceeded your expectations. We have noted your feedback with regards to extra lighting in dining areas.We intend to serve you with the best care and we look forward to welcoming you soon again at Plataran Bromo Resort & Venue – Above the CloudsPlataran regards,Sheetal SethiGeneral Manager

10/10 Excellent

Ineke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Resort!
Response from Sheetal on 29 Mar 2023
Dear Guest, We would like to thank you for choosing to stay with us, and appreciate taking the time to review us. We are pleased to hear you had a good experience with us and that our services and hospitality exceeded your expectations. We have noted your feedback with regards to extra lighting in dining areas. We intend to serve you with the best care and we look forward to welcoming you soon again at Plataran Bromo Resort & Venue – Above the Clouds Plataran regards, Sheetal SethiGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Friendly and warm services. Need improvements on the food quality.
Stayed 2 nights in Dec 2021
Response from Fauzi on 31 Dec 2021
Dear lovely guest, Thank your for taking your time to review Plataran Bromo Resort & Venue. Your valuable comment has been shared to our team member in order to improve and maintain our best service. Looking forward to welcoming you back sometimes soon

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2020

10/10 Excellent

Fransisco

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
it was pleasant stay with exceptional view. nothing more we could ask. unfortunately we have to rushed back to town as we have urgent thing to take care, hence we cant review the breakfast provided.
Stayed 2 nights in Mar 2020

10/10 Excellent

Jillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mar Stay at Plataran
Amazing hotel. We got a free upgrade to a deluxe room. The view (when clear) from the hotel was stunning. Hotel service was great, all the staff were friendly and helpful. Food options around the vicinity however were rather limited given the Hotel's location. Also in Mar it was raining every day - better to come during non monsoon season middle of the year.
Stayed 2 nights in Feb 2020

10/10 Excellent

yogi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding service
this place is so awesome. great location and amenities. food was excellent and the service staff was top class working with a genuine smile on their faces all the time. kudos to all at Plataran Bromo and their new GM.
Stayed 2 nights in Aug 2019
Response from Vivek on 19 Aug 2019
Dear Sir, Thank you so much for your wonderful testimony of the excellent services you received during your recent stay at Plataran Bromo Resort & Venue. At Plataran Hotels and Resorts, experience is all about our team working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. It is the encouraging feedback from patrons like you which keeps us motivated to strive for excellence in all aspects and we value it a lot. I have shared your wonderful comments with our team , all are delighted to know that you were truly enjoying at Plataran Bromo Resort & Venue. We value your patronage and look forward to your revisit with a promise of extending a similar ‘WOW’ experience at Plataran Bromo Resort & Venue or any other Plataran Hotels and Resorts. Plataran Regards, Vivek

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonfire dinner 🔥👍
The new hotel manager, Vivek, welcomed us warmly at our arrival and was sure to take care of anything we needed. It can get pretty chilly in the evenings on top of the mountain on which the hotel is situated, so we asked for a bonfire dinner. Vivek made it happen. The special Indonesian meal was excellent and the fire surely warm.
Stayed 2 nights in Aug 2019

8/10 Good

HERLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Vivek on 19 Aug 2019
Dear Herlina, Thank you for rating us , looking forward to welcome you back again at Plataran Bromo Resort & Venue . Regards, Vivek

10/10 Excellent

Wahyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful holiday albeit short one .. room facilities and hospitality service fr the staff was great
Stayed 1 night in Feb 2019
Response from fauzi prihatin on 13 Feb 2019
Dear Wahyu, Thank you for your kind review toward our hotel during your recent stay. Looking forward ti welcoming you back at our property

10/10 Excellent

Piauw Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Heru

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
U kelas mezanine sangat tidak nyaman. Km di lt 4 lt 3 resto dng kondisi ada void terbuka. Sd jam 10 msh rame tamu dan noisy. Kmd crew jg noisy saat prepair n cleaning. Gak bisa istirahat. Pdhal hrs bangun jam 2 u sunrise. Ada tamu yg bawa anak kecil jam 12 nangis. Kondisi km mezanine tdk kedap udara. Sebaiknya kl km full ya tunda aja. Jng ambil mezanine. View n layanan jempol banget. Menu oke.
Stayed 1 night in Dec 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best mountain lodging experience in Bromo with excellent facilities. The food at the Terrace restaurant is delicious and with reasonable prices. The cute nursery and green house is a beautufil manicured garden with birds and fishes ...a nice surprise facility that u won't usually find in other hotels. However if you have very young children who loves to run around please use extra caution as some of the areas such as the garden in front of the villa and the stairs from the green house to the terrace resto need some safety enhancements like putting some railings.
Stayed 1 night in Dec 2018
Response from fauzi prihatin on 5 Jan 2019
Dear Angela Greetings from Plataran Bromo we are glad to hear that you enjoyed your recent stay with us. Your feedback has been shared to our team in order to develop our service. Looking forward to welcoming you back at our hotel

8/10 Good

Verified traveller

Le cadre de l’hôtel est très sympa. Le package sunrise est intéressant. Mais attention pas de douche ni de toilettes dans la chambre. Les chambres mezzanines sont petites
Stayed 1 night in Nov 2018
Response from fauzi prihatin on 30 Nov 2018
Dear Guest, Thank you for taking your time to review our hotel. for your kind info, we have another choice of room category with ensuit bathroom such as deluxe, family deluxe, and residence villa We fully noted about your feedback and its really appreciated. Looking forward to welcoming you back at our property.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
周辺の宿泊施設のレベルを考えると、よく設備が整っています。無難なホテル。
Stayed 1 night in Sep 2018
Response from fauzi prihatin on 17 Oct 2018
Dear Valued Guest Thank you for your valuable comment and feedback. Looking forward to welcoming you at our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles, modernes Hotel, extrem hilfsbereites Team, sauber, perfekte Bromo Sunrisetour
Stayed 1 night in Aug 2018
Response from fauzi prihatin on 18 Aug 2018
Thank you for your review. looking forward to see you again

10/10 Excellent

Li Lian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel!
This is the first hotel that actually provides you with 2 racks to put your suitcases on. Good thinking! Very nicely designed, modern hotel with interesting old cars etc. on display. The room on the second floor was spacious and had all the necessary amenities. A plate with fruit was also there. 4 free bottles water. There seems to be no heating so in the evening It is a bit chilly. They can provide a jeep to take you to Bromo. The staff speak limited english. But Mr. Nana at the front office, is fluent and was very helpful with all our questions. Compliments for him! The restaurant offers a variety of good food, and beer.
Stayed 1 night in Jul 2018
Response from fauzi prihatin on 18 Aug 2018
Dear Marlayne Thank you for taking the time to share your review of our property. I am glad that you were able to enjoy your stay at Plataran Bromo. On behalf of Mr Nana we wish to see you again in the future at plataran bromo Thank you