Hotel Keluarga di Winterthur

"Staff are friendly, location is convenient."

"I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay."

"I arrived after 6 PM and it was stressful to see there was no staff available for check‑in. Fortunately, I followed the instructions and everything worked smoothly. The room was very small, which I understand is common in Europe, but overall I wasn’t impressed. It felt basic, and the price didn’t really match what was offered. I suppose you pay for the brand, but it doesn’t always guarantee higher standards.I did enjoy the breakfast — the cheese, yogurt, and coffee were very good — but the...

"We booked 2 rooms. Rooms were dirty. Carpet looked really old and stained . Sheets were itchy. AC was centralized but was broken. They offered fans 😃. Staff barged in and out of the room using their own key while we were in there. No privacy. Felt so unsafe. We checked out after an hour."

"Alles in Ordnung"

"Clean room, very near to the arrivals and departure"

"I honestly don’t know where to begin with this hotel. The moment we pulled up, I had a feeling I had made the wrong choice booking it. The front desk gentleman was exceptionally kind and welcoming, and he was by far the highlight of our stay. Unfortunately, that’s where the positives mostly ended. The hotel does not have air conditioning, which was especially difficult during the heat wave. I asked if we could cancel our reservation so we could find a hotel with A/C abd was told no. The front...