Winter Park Spa Hotels

"Perfect "

"Room was clean, beds comfortable We had an issue with hot water as a pipe had burst in hotel grounds, so unable to shower etc, Absolutely no contact from management for an explanation, I rang reception to be informed they were aware & an engineer was working on it, after approx 15 hrs our water came back on, Spoke to hotel manager at reception who said no compensation or offer of goodwill for the inconvenience, The line to customer service at reception was long during the day, as no announcements or updates were made, Very poor service from management, On Thursday 9th April, there was going to be more problems at hotel as engineers were again looking into the fault, but there was a notice stuck up in Lift to make customers aware"

"Room and hallway can stand some updates my room smelled sour, bed was comfy but walls slightly dirty and paint needs to be updated "

"It’s our second time staying and everything is as nice as it was a few years ago. Beautiful facilities, convenient location, friendly staff and event more events planned. We had a great time staying."

"The staff wasn’t nice "

"Very comfy/quiet hotel to stay at for a family. It’s the perfect distance to walk to universal"

"Could improve the overall quality of the hotel, there’s not that much space in the rooms for hanging, storage or seating. Laundry room didn’t soap and staff didn’t do anything about it. Nobody answer the phone for us to check out at 2 am."

"Pools were outstanding Staff is super friendly and good food and drink selections"

"Great resort for a weekend getaway!"