Winter Haven hotels from RM152

"The pool was okay. I loved the sauna. The breakfast area was a disaster. No place to wash or sanitize your hands. It was over crowded not enough food, long lines, not a very clean area. I went at 8am and most of the breakfast was empty. "

"Pool was amazing we stayed by the lagoons one "

"We booked a lake view room and were instead placed near a busy bus area with constant noise on level 2. Completely misleading and nowhere near the experience that was advertised. The room itself had multiple maintenance issues that should have been addressed well before check-in. It felt neglected and poorly maintained, which is not what you expect from a property like this. What made things worse was the lack of follow-up. Concerns were raised, but nothing was meaningfully resolved. Communication was minimal and ultimately unhelpful. For a place that markets itself as a resort, the experience fell short across the board — from the room quality to the overall service. Between the noise, the condition of the room, and the disconnect in customer service, I wouldn’t stay here again. If you’re expecting what’s advertised, you may want to consider other options."

"It was great "

"Friendly staff!! Very clean "

"We just recently stayed on the property. Staff were fabulous but the room that was provided to us was quite dated. The property itself was clean but staff was not cleaning tables at the small amenities like the ice cream shop or counters. Over all 3.5/4"

"Great place to visit; great for family of all ages"

"Amaizing place for kids ! Rigoberto server at breakfast is the best "

"Clean room, hallways could have more freq vacuuming. All supplies eventually. Loud in pool at night. Should close at 10 not 11. Tv channels offer little, why not offer smart tvs so we all can login with our own or bring firesticks. Bed very very hard. Toilets so very low, like sitting on floor if you are taller than 5 ft 2. Would be nice to have a grab bar for jacuuzi tub in room. Overall, a great place though. Local, central. "