OYO Vale Lodge Reviews

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Reviews of OYO Vale Lodge

OYO Vale Lodge

52 Vale Road, Windsor, England

6.6

7.0/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

2/10 Terrible

Graham

Business traveller

17 Jun 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Longer a Hotel, still being listed

This property is no longer a hotel but a asylum seeker property. It is still listed on Hotels.com

Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

14 Dec 2020

Disliked: Staff & service, amenities

Place was very noisy banging doors day and night some one playing a guitar in room at night time 10pm people taking very load

Stayed 2 nights in Dec 2020

Response from Leo on 16 Dec 2020

Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara

6/10 Okay

Julie

Travelled with family

18 Aug 2020

Disliked: Cleanliness, property conditions & facilities

Unfortunately our stay wasn't great. OYO Central office moved us to another OYO guesthouse, but didn't bother telling us or Hotels.com. It was an absolute headache for the guesthouse owner of Vale Lodge to sort out. OYO Central office were rude to both us and the guesthouse owner and even tried to insist we pay again and try and get a refund off Hotels.com! The guesthouse owner was friendly and helpful and Hotels.com did a great job of sorting out the mess. The place wasn't the cleanest however which is concerning during the current pandemic and I wouldn't stay with an OYO chain again because of their appalling customer service. The guesthouse is about a 15/20 minute walk to the main town so a good location for most attractions.

Stayed 2 nights in Aug 2020

Response from Cheshta on 19 Aug 2020

Sorry to hear this, Julie! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jacob

4/10 Poor

Koshla

9 Mar 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2020

Response from Ammy on 11 Mar 2020

Hi Koshla, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ammy

10/10 Excellent

a

Travelled with group

8 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean

Amazing stay clean services would recommend

Stayed 1 night in Mar 2020

Response from Ammy on 11 Mar 2020

Thanks for applauding. We would love to stay updated and posted with your future reviews as well. Regards, Ammy

8/10 Good

SHEHZAD

14 Jan 2020

Stayed 1 night in Jan 2020

8/10 Good

Phillip

29 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Good location for where we needed to be.

Stayed 1 night in Dec 2019

Response from Joey on 30 Dec 2019

Thank you for your sweet words, Phillip! We hope to give you a consistent service every time. Regards, Joey

8/10 Good

Monika

2 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice, clean room. Friendly and helpful owner.

Stayed 2 nights in Nov 2019

Response from Cheshta on 3 Dec 2019

Hi, Monika! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

8/10 Good

Peter, Canada 🇨🇦

Travelled with partner

10 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Free parking and was within walking distance to good eating as well as a convenience store

Stayed 1 night in Nov 2019

Response from Ammy on 12 Nov 2019

Great to hear this, Peter! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with partner

6 Oct 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was small but clean and suited our needs as we just needed a bed for the night and off street parking.

Stayed 2 nights in Oct 2019

Response from Barbara on 6 Oct 2019

Hey, Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Barbara

8/10 Good

Brian

Travelled with family

23 Aug 2019

Liked: Cleanliness, property conditions & facilities, room comfort

The stay was fine; we were just sleeping over before our trip to legoland; the room did what it needed to do in terms of comfort and sleep

Stayed 1 night in Aug 2019

Response from Cheshta on 21 Sept 2019

Hi, Brian! We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with partner

8 Jul 2019

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

partition wall in bathroom so thin to next door no toiletpaper holder did not expect breakfast in bedroom and sit on bed to eat cleanes could be better could not open window because no handle in case of fire would not class it as five star guest house as advertised

Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

4 Jul 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room is really cramped and uncomfortable.

The room is really cramped and uncomfortable. Toilet is so small and awkward that we had to keep the door open when using it, the tiny wash basin is in the tiny shower room separate from the toilet. You have to use mug to get water for the kettle because the only tap is in the tiny shower room, and it’s too tiny for putting the kettle under the tap.

Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner

23 Jun 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Being woken at 9.20pm to pay account the night before we left

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children

21 Jun 2019

Liked: Cleanliness, staff & service

Good location, lovely and helpful staff. Places to eat in a walking distance approx. 5 min.

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

14 Jun 2019

Disliked: Staff & service

Stayed 3 nights in Jun 2019

2/10 Terrible

Chris

9 Jun 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid at all costs

Tv didn’t work. Virtually no PowerPoints. Main issue was talking between owners in lounge below my room which was very loud and went onto past midnight. The woman running the business was very polite and I believe trying to get the two others to stop talking on the night in question.

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

30 May 2019

It did the job, but probably wouldn't stay again.

Stayed 1 night in May 2019

8/10 Good

Verified traveller

23 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Unexpected to have ensuite and breakfast for the price. So a nice supprise

Stayed 1 night in Dec 2018

8/10 Good

Marcus

15 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

I was there for a work event at Windsor race course. I could park my car, walk 5 mins to the race course. For the money I couldn't fault the lodge, it was perfect for what I needed.

Stayed 1 night in Dec 2018

8/10 Good

Becky

24 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice welcome from the host, clean comfortable room, and great location to the centre and Windsor racecourse.

Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

16 Sept 2018

Liked: Staff & service

Great location for Windsor Castle and close to Heathrow Airport. Staff very polite.

Stayed 1 night in Sep 2018

2/10 Terrible

John

19 Aug 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best discretion of this stay is a room in a house/home extractor fans very dusty

Stayed 1 night in Aug 2018

6/10 Okay

Peter, Surrey

22 Aug 2016

Liked: Cleanliness, staff & service, property conditions & facilities

Convenient hotel

This hotel/guest house I'd conveniently situated on a £5 taxi ride to the centre of Windsor.. Extremely polite and pleasing staff and is vey clean. My main bone of contention is that the bed in the room that we stayed in was not very comfortable and unfortunately I did not get the deluxe room that I had booked. However i was given a £20 rebate as recompense. Overall happy!

8/10 Good

Azlinda, MY

18 Aug 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient no fuss short stay!

We stayed here as we planned for a family trip to legoland windsor which was about half hour away by car (leisurely drive). The guest house was next to the main road. The only problem was the lack of signage. We only saw GH at the entrance- we guessed that it meant guesthouse which made us stop after a few turns and rounds down the street. Other than that, the rooms are clean and spacious enough for a pleasant stay.

4/10 Poor

Paul, Cambs

17 Aug 2016

Disliked: Cleanliness, staff & service, property conditions & facilities

Convenient for racing, otherwise...

The guest house is a few minuit's walk from Windsor race track, which is why we chose it. The double glazing shuts out the plane noise well. There was a small fridge in our room, which you might want to turn off overnight if sensitive to the motor noise. Room was modest but adequate. Bathroom and shower was large, though no shelf or shaving light. We thought towels had been changed but found the damp towels from the morning had been folded and put on bed. That included one we used in the absence of a mat because the grout was coming out of the floor tiles! Continental breakfast in room is available for £5 each, but we chose nearby Harvester, which was good value.

8/10 Good

Verified traveller

10 Aug 2016

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Shaun

1 Aug 2016

Liked: Cleanliness, room comfort

Nice but weird and not very convenient

The room itself was very good. Just be aware that it's literally in a house and not a B&B (just keys no service) It's between a motorway, trading estate and residential zone. We used it as a jumper to get to Dorney lake which reads as 800m however with the road layout it was 6.5 miles and Windsor castle around 2 miles. Know this and

10/10 Excellent

Carol D, Shetland

15 Jun 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Great guest house. We were attending Royal Windsor Races and it was only a 5 minute walk - so convenient. The owner was extremely polite, and the room was very spacious (apart from the toilet but it was adequate!)

8/10 Good

Verified traveller

30 May 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Andrew, London

24 May 2016

Liked: Cleanliness, property conditions & facilities

Perfectly fine room

B and B for a night's stay

6/10 Okay

connie, uk

23 May 2016

Liked: Staff & service

Very close to my workshop venue.

It's only. 4 minutes walking distance from workshop venue. Small, but comfortable. Just slightly overpriced as there is no breakfast.

8/10 Good

pritesh, south woodford

22 May 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice guest house

Really pleasant guest house and walking distance to windsor racecourse which was good. Would go there again and price was excellent. Comfortable bed and only fault was bin had not been emptied, overall very impressed.

4/10 Poor

alistair, new Zealand

9 May 2016

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointing - poor description

I don't think I could recommend this one! '5 star guest house' good name, but nothing to do with the reality of this accommodation Basically a house converted to put as many bedrooms in as possible. 1 towel for the 2 of us Don't waste money on the room with 'garden view' they mean it's just a suburban back yard - not overlooking the road! Not very clean

6/10 Okay

T

27 Apr 2016

Liked: Cleanliness

Disliked: Staff & service

Bed sit

We wanted to go to Windsor town and castle

10/10 Excellent

Hywel, London

25 Apr 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable guest house walking distance to town

Comfortable guest house in quiet residential neighborhood within walking distance (25 min) of town center and tourist attractions. Manager was friendly and accommodating. Room was reasonable size for overnight but might feel small for longer. Comfortable bed with enough towels and good quality. Good (and hot) shower and toiletries provided. Good range of tea/coffee facilities. Cable TV and broadband was fast. For a tourist this guest house is on the edge of town but fine if working locally. Having stayed at around 10 places in Windsor, for the price, this guesthouse is excellent.

Response from Faz on 2 Jul 2016

Thank you for sharing your kind review of Five Star Guesthouse. I was delighted to learn that you thoroughly enjoyed your stay with us. Your compliments on attentive service are particularly appreciated and it was a pleasure to read your kind words on our Guesthouse. I look forward to sharing all of your feedback with the team who will be pleased to learn that you had a superb and seamless visit. We take great pride in ensuring each guest experiences a memorable stay at Five Star Guesthouse in Windsor and we do hope to welcome you back very soon. Kind regards, Manager

8/10 Good

Gary, Godalming

8 Mar 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stop over in Windsor.

We only needed a bed for the night as we were sightseeing in Windsor. The room was clean and quiet with good space and an excellent shower. 20 minute walk into town was fine for us but maybe too far out for some.

Response from Faz on 2 Jul 2016

Thanks for the lovely review and I am so pleased you enjoyed Five Star Guesthouse and visiting Windsor.

6/10 Okay

Verified traveller

20 Feb 2016

Liked: Cleanliness, room comfort

Disliked: Staff & service

We stayed for 2 nights. The guesthouse is on a housing estate next to an industrial area - about a mile or so from the town centre. We waited 15 minutes to be admitted and we didn't see the owner again until we left. He seemed to be unaware of our booking. There was no service to the room. The room was small but warm, clean and newly decorated and the bed comfortable. We had to move the bed to get to the wardrobe. The separate toilet was very small and had no hand basin. The shower area was good but had no shelving and a small basin We did not think that the accommodation was '5 star'

8/10 Good

Roberto, Derbyshire

20 Feb 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice guest house, lots of things you need nearbg

Everything about this place was great including the host, the ideal area, the comfort except for one thing. I was frustrated that the TV permitted the view of fewer channels than if you had freeview. I thought with there being a virgin media box that I would at least have E4 but only had channel 1-5 bbc3 (although that had now moved online) and challenge TV. Other than this everything else was good in my opinion

Response from Faz on 30 Apr 2016

Thank you mr Roberto I am so pleased you enjoyed your stay at Five Star Guesthouse hopefully I will welcome you back.

2/10 Terrible

Yuliya

27 Jan 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

When we arrived to the hotel on the 23rd January we have discovered that the hotel is not existing. The property was sold out with a sign next to it that it is sold . The owner would not answer the phone call, money is out

10/10 Excellent

Paul, Stoke

8 Jan 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stoke

8/10 Good

Verified traveller

24 Jun 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

2 Aug 2016

Liked: Cleanliness, room comfort

Bra B&B!

Noen minutters kjøretur fra Windsor sentrum ligger dette B&B som vi synes var overraskende bra. Rent og pent, OK senger og god størrelse på rommet. Virket relativt nyoppusset med flott bad. Vi testet ikke frokosten under oppholdet.

6/10 Okay

Verified traveller

23 Jun 2016

Liked: Cleanliness

房間乾淨, 但洗手間太窄

洗手問和沐浴間太窄了