Hotel Dekat Willow Grove Mall Carousel

"This was the perfect place to stay for a business trip. Everything was great "

"breakfast was fine parking is safe but our room was not ready for our 4pm and we were not informed about this until we arrived to the hotel. We had to wait for 2 hours in the reception that was rather full. "

"I had a great stay overall and would definitely recommend this property to other travelers. The room was clean and comfortable, and the staff were friendly and helpful throughout my visit. Breakfast was good with a nice variety, and everything tasted fresh. The only small issue was that the eggs were a bit watery, but aside from that, everything else was excellent. Parking was easy and felt safe, which made the stay even more convenient. Overall, a very pleasant experience!"

"I booked a suite with 2 king size beds, the room I got was a suite with 2 full beds. There was mold in the corner ceiling. The boxsprings were stained.. We slept on top of the covers. The bathtub/shower was dirty. The hotel hallways had a weird smell. The breakfast was okay."

"We had to leave a day early due to winter storm coming in, the hotel did not charge for leaving early. No arguments, no stress, we had to cancel all the family events."

"No toilet paper or soap in the room. Counters, furniture tops, and bathtub/shower were dirty. Entire building was dingy. Continental breakfast was a joke - only coffee and packaged muffins."

"Hotel needs a lot of updates Stuff needs to be trained in customers service. Don't text when customers staining and waiting just to drop the keys Food should be better, no appl juice in the pitcher with "orange juice " stickers. Pillows way too soft No bodywash and handle shower All rest is OK"

"Habitaciones y facilidades Muy limpias, personal amable y muchos de ellos hablan español. "

"The staff was very friendly however the property was not the cleanest. The halls smell like dog, the shower does not drain while running you’re standing in a pool of your shower water while washing, the bathroom sink was dirty, and the other hotel guests will stand in front of your window if you’re on the 1st floor and talk loudly for hours. If you’re not desperate I don’t recommend staying here. The pictures on Expedia are very misleading "

"Clean rooms "

"No breakfast offered but for the price it was a clean safe hotel"

"Very comfortable room, Excellent bed, bath and overall space. Breakfast was terrific, 24-hour coffee and tea. Desk staff was friendly but maintenance staff not so much. Pool was out of order. Coffee was good, but not outstanding. I would choose the same room again, room 822. It was awesome. No problems, but about 4 stars --- which is still good! "

"Stayed a couple of nights due to an issue at my apartment. Staff was amazing and extremely helpful. Amenities were really nice. Full equipped kitchen, and outside felt almost like an apartment complex and very home-y. Was very quiet for a hotel & grounds very clean with it being pet friendly. Would definitely stay again or recommend. "

"Overall, the hotel was very clean, quiet and overall met our expectations. Really appreciated having the allergens listed on the food choices for breakfast and almond milk options, etc. Staff was responsive and professional. Lots of storage in room, large fridge and kitchen area."

"Good place to stay "

"Clean and calm"

"Great hospitality"

"We arrived to an overbooked hotel, and the manager basically threw the desk crew under the bus and switched a bunch of reservations around without letting guests know ahead of time. Pure, unpleasant chaos. Cheri, who was left with this mess, worked very hard to support me and get my booking back. She was kind, professional and empathetic. I really appreciate her and the Hilton Garden Inn is very lucky to have such a poised employee . Also, shout out to Winston at the desk who was also...