Hotels in Westside Connection, Grand Rapids

"Very friendly, very clean. The breakfast was delicious, loved the coffee and yogurt machine. "

"The staff was very pleasant, welcoming and helpful. We had to check out early because of illness and they were so very nice."

"The room was not very clean. The bathroom door was broken and dirt stains on the comforter."

"The room was very clean, yet I had a terriable experiance with my upgrade. I upgrated to a kitchenette, for a fridge and microwave. I also needed to boil some medical tea and dreaded taking the liquid on the plane (for fear it would be taken by TSA). So, days before my trip, I called customer service to see if I could boil the tea in the kitchennette. They said it would be a full kitchen with a stove and pots. Yet when I got there, there was no stove, no pots, and the staff was flipent about it, as if their customer service was not something they were responsible for. They made no apology or attempt to help me find a way to make my medicine. The kitchennette didn't even havd a towel by the sink, any dish soap, silverwear, or any dishes, a bowl or cup to boil water in. It was more like a family room suite, which I didn't need. Most hotels have microwaves and fridges in their regular rooms. I had to buy a kettle from a store nearby and leave it (donate it to the nearby college) because I couldn't take it home. And I have no way of asking for my money back for the upgrade because expedia does not list that price separately. I would not recomend staying here due to how rediculous the upgrade is, the trash can was even smaller in the kitchennette than the main room and the staff being flipant about it, not even apolojetic they couldn't help me, made this hotel a very inhospitable place."

"Check in was easy. Room was clean"

"Nice"

"All n all a goood stay!! Thanks again for the comfort n coziness!!"

"Hotel overall was very clean. The room was clean. We never made it to breakfast, but they did offer free breakfast! Good location right off the highway. There's a mall, gas station, a Starbucks, etc. all nearby within 5 to 15 minutes"

"The bed was good, room was neat, and the pool was operating. The hotel had an odd smell. The restaurant was under renovation and closed. Staff was kind and helped me out when there was a misunderstanding and I was not checked in the first night so was not able to get into my room the second evening when I got back. Overall a good stay."