Western Michigan Hotels with Shuttle Services

"No tv channel guide, no tv guide working on xfinity, tv service out 24 hours. No paper or pen in room, not even a Bible to read. Coffee maker not working too."

"Very nice place that is as nice in person as it is online. "

"The clerk at the desk, I cannot, for the life of me, remember her name. She was WONDERFUL!!! She remembered us from last month. In the morning, we woke up a bit late so when we tried to get the waffles for the (included) breakfast, Starla came and helped get the batter to make them. Someone had just took all of the sausage and Starla refilled those too. The place looks like it is well taken care of. We have not been able to try the pool yet but maybe next trip! Great place!! Will be making this our favorite place in New Buffalo, MI "

"Clean. Friendly staff"

"My husband and I decided to stay the night at the Grand Amway Hotel in Grand Rapids to celebrate his birthday. We selected a room on the 24th floor. The room itself was average with a typical TV, desk, chair, and king sized bed. The dimmer lights were a nice touch. Unfortunately the bathroom was a huge disappointment. The water pressure from the sink was low and it took so long for the water to heat up. The toilet required flushing three times when just flushing toilet paper because the paper would float back up. The worst part was the shower. The drain was so slow that the water from the shower rose above my ankles while showering. I had to stop my shower several times because I was worried it would overflow onto the bathroom floor. It’s hard to feel clean when water you are washing your body with is rising up over your feet and ankles. While the building itself looks impressive, our room and overall experience with the staff was disappointing. We had stayed at the Marriott across the street six months earlier and were much more impressed with the staff and room, even with being on the 3rd floor. We have no desire to revisit the Grand Amway again. "

"The TV was not working properly; the first night the Chromecast wouldn't work and the second night the TV was not loading programming."