Westerlo hotels from RM248

"This is not like other hotels. Check in was quick and they were very helpful. We asked questions about parking and the desk clerk was very helpful. They offered complimentary fruit and water. Our room was better than I could have ever expected. It was spotless and quiet. We had a kitchen with a full size refrigerator and even a dishwasher! My girls and I ordered door dash because we wanted to enjoy our room as opposed to going out. This is the second time we stayed there for a show at the palace. And we will be back. My favorite hotel ever by far."

"Staff not helpful at all. We walked by the office 3 times looking for our room - never once did he ask if we needed assistance. When we did ask he abruptly just said that way. Would not intentionally stay here again"

"Totally bamboozled! Hotel is a shelter for families transitioning to permanent housing! Everything is old! Broken and nasty! Would definitely NOT recommend this area unless you cool with the ghetto.."

"The staff was wonderful, the room was perfect for our stay and the bathroom was modern and clean. We thought that parking was free, but it is not. "

"Everything was great & especially when you you want to relax"

"Great."

"The ac was not functioning right. "

"Property is located right off the highway, but was a bit difficult to navigate. Limited breakfast options. "

"My experience was atrocious, I came to spend the night, with my partner because I had a very important exam to take. We live 4 hours away.. I was studying all evening when we heard a disturbance at our door and it was a drunk man banging his head into his door(next door to our door) hoping it would open itself.. it was literally 2 in the morning , this persisted until about 4 am. By 3am I dozed off and woke up by 6:42am to my blood sugar dropping.. I am a type one diabetic and I wear a pump that is very visible. I tried to take advantage of the free breakfast that was included with my stay.. I made two small waffles and a cup of coffee. As I tried to correct my blood sugar I went to the counter trying to explain to the front desk what occurred last night and how disturbing the man was last night. The front desk receptionist was dismissive and stated I booked thru a third party and there’s nothing she can do .. no apology, or acknowledgment, then I asked to speak to a manager because there’s no way you can ask me how’s my stay then treat me completely dismissive… she does to the back room and has me wait about 10 minutes , guest are starting to wait to Check out and a line is created…. She comes back after 10 minutes helps the guest then kindly says I called the cops … in disbelief I said I asked for the manager and you’ve called the cops ….. this was beyond a humiliating incident… I went back to my room to wake up my husband and inform him of what’s going on in the mist of hi"