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Reviews of Kings Arms Hotel Westerham by Greene King Inns

3 out of 5
Kings Arms Hotel Westerham by Greene King Inns
Market Square, Westerham, England

Reviews

7.0

Good

Rating 10 - Excellent. 32 out of 200 reviews" "
Rating 8 - Good. 76 out of 200 reviews" "
Rating 6 - Okay. 58 out of 200 reviews" "
Rating 4 - Poor. 20 out of 200 reviews" "
Rating 2 - Terrible. 14 out of 200 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Staff & service, amenities
Hotel location is excellent. The staff were welcoming and friendly. Hotel room was a little worn and needed updating. Layout of room was well done it consisted of bedroom, sitting room and bathroom (with bath and shower combination.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rise

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Seems like an older historic property. What they lack in appearance they make up for it in the way you are treated. Courteous staff who hussles, nice kettle in room with choices. Great restaurant. Good nights rest!
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Staff & service
An enjoyable stay, thanks to staff. The hotel itself is looking tired but it is comfortable.
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Friendly old pub with rooms. Good bed in a large room (Ann Boleyn) but very tired decor and ancient bathroom. However very good value for money.
Stayed 1 night in Mar 2024

6/10 Okay

D

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tied hotel.
Very dated. Paint peeling off the ceiling and wall paper missing. Shower not working and silicone around bath black and mouldy. Carpets had stains on them and transformer plugged in roof so works can be carried on outside.
Stayed 2 nights in Dec 2023

6/10 Okay

Lloyd

Liked: Room comfort
Disliked: Property conditions & facilities
Good for a short stop,
Were not advised about the building work and scaffolding that was erected front and back. Note to other users. While it states there is no reception. There is a reception desk at the front entrance. The car park is on the left of the building as you face it. Easy to miss. Bit of a squeeze. You will need to register at reception. Whilst the rooms are clean they are showing signs of wear and tear. Also lighting is very dim. You can eat in the Pub bar or restaurant the menu is the same. Food was good.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service
CAN'T COMMMENT AS WORK BEING CARRIED OUT BUT VERY DARK IN ROOM. EXCELLENT BREAKFAST AND RECEPIONIST.
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and inviting
The staff were lovely and couldn’t do enough for you. The room was clean and comfy and the breakfast was really nice, the only thing I would say is the coffee at breakfast was Luke warm at best and even though I asked for another coffee pot it was still only luke warm when they bought it out but other than that I couldn’t fault it. I would definately go back again
Stayed 2 nights in Nov 2023

10/10 Excellent

Agnieszka

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Mixed feelings but great staff!
We had an overnight weekend stay for a wedding. The service was very good - reception were very helpful and friendly, same as bar staff. However, the condition of the building upstairs was poor. The Kings Arms is in dire need of a makeover. There was a lot of peeling paint, threadbare carpets and the bathroom needed a big revamp, with the toilet seat not squarely on the lavatory and a lot of brown mildew staining round the shower screen.
Stayed 1 night in Nov 2023

10/10 Excellent

Agnieszka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place , comfortable accommodation, professional, helpful staff
Stayed 1 night in Nov 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Everything was as in the description by the hotel. I would stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities
"You pay for what you get" is often heard. The hotel is a little 'tired' and in need of some TLC and the WIFI was no use in room 10. (It is being replaced so hopefully that issue will not reoccur) However every staff member was more than welcoming and always very willing to assist (as was the Manager who was identified at Breakfast. I've stayed twice now and each room was well equipped with far more than Travelodge of Premier Inn - besides a great selection of hot drinks, a bottle of water and I noticed Hair-dryer (don't need it), Iron / Ironing board (didn't use it). Food is excellent quality, cost and is presented well. Communal areas are clean and tidy. I will stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and well priced - excellent staff
Very friendly - splendid food and helpful and attentive staff - budget reflected in some detail 'patina' of fittings but a comfortable and clean environment
Stayed 1 night in Oct 2023

10/10 Excellent

Agnieszka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful, professional. Like the food at the restaurant and the room was very clean and comfortable.
Stayed 1 night in Oct 2023

8/10 Good

paul

Liked: Staff & service, room comfort
Elegante coaching inn
Great location for visiting local national trust properties. Very good service from all the staff we encountered . We didn't have breakfast but the evening meals were fairly priced and good quality. The bedroom was spacious and had a very comfortable bed , but some attention to detail with regards to cleaning would be good .
Stayed 3 nights in Sep 2023

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Darrell

Travelled with partner
Liked: Cleanliness, staff & service
Although the decor is tired in places (a coat hanger was used to prop open the sash window in our room, our room was comfortable and the staff were excellent. Free car parking and good food and drink were also available, while the location in the heart of Westerham was lovely.
Stayed 2 nights in Sep 2023

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
The stay at this hotel was terrible. States that it is wheelchair friendly but it is not at all suitable for someone like me who is disabled.
Stayed 1 night in Sep 2023

10/10 Excellent

Adam

Stayed 1 night in Sep 2023

6/10 Okay

Janis

Stayed 2 nights in Aug 2023

6/10 Okay

Timothy

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stop over stay
Overall decent value for money but the rooms are a bit tired, breakfast was good and friendly service
Stayed 1 night in Jul 2023

6/10 Okay

David

Stayed 1 night in Jul 2023

2/10 Terrible

ian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap and worn out but nice staff
Worn out and loud. No way to hang up a towel in bathroom,on street rooms noisy, carpet is threadbare. Breakfast was ok. Staff nice but this is basically a bar with some very old rooms upstairs.
Stayed 2 nights in Jun 2023

6/10 Okay

Greg

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely staff but rooms are getting too over tired
The reception lady was excellent but the rooms are so tired and we need to stay at least several times a month so we know what we are getting but this time in room 11 the shower was broken and there was no hot water , we don’t expect allot but for £100 you expect at least the minimum ! The staff are great can’t fault them but each room by room just needs new windows and showers and it will be passable, for the price you need to upgrade the rooms basics at least
Stayed 1 night in May 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in need of a refurbishment, service for food was good but wont stay again.
Stayed 1 night in Apr 2023

4/10 Poor

Crawford

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is tired with worn carpets, damage to building and generaly lacking in maintenance. The bed was clean and comforatable and the breakfast good. Dinner was mediacre (I should have dined out!)
Stayed 1 night in Mar 2023

2/10 Terrible

Sema

Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely horrid rooms, carpet dirty and threadbare had black mould around the windows, one window didn’t open and the other one we had to hold it up with a bin, sink did not empty after about an hour, bath was dirty..
Stayed 2 nights in Feb 2023

6/10 Okay

Andy

Stayed 1 night in Jan 2023

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
The only thing was the damp in the room in the corner of bedroom and a small damp patch in the bathroom.
Stayed 2 nights in Jan 2023

10/10 Excellent

Peter

Stayed 1 night in Dec 2022

2/10 Terrible

Mrs Christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was cold dirty i have pictures to prove this was told i would be getting a refund. Appalling.
Stayed 1 night in Dec 2022

6/10 Okay

l.b.

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Pub and restaurant look like they are in good order, but rooms need some TLC very tired!
Stayed 1 night in Nov 2022

8/10 Good

Nicholas

Stayed 2 nights in Nov 2022

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay again
Unfortunately we would not stay here again & cannot recommend it. The staff are lovely & do their best although very short staffed. The room we had was in extremely poor condition with top of tap missing & tap leaking. Bathroom floor has water damage & is lifting up. Toilet has ground in dirt. The lights didn’t work properly - we had to have bathroom light on to get bedroom light to work . The window was broken we had to use a coat hanger to open it. The windows are absolutely filthy with ground in dirt. Whilst the whole place is in need of refurbishment a deep clean would have at least helped. We knew there were no other rooms available so just had to put up with it for one night. In the morning we waited well over 30 minutes for a cooked breakfast which was cold when it arrived.
Stayed 1 night in Oct 2022

8/10 Good

Toby

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good enough
It was adequate for my stay, nice local village settings. Menu for di er wasnt very extensive but did. Room was rather warm and no knob to be able to turn it down and window only opens a few inches. Only other drawback was only a few of the channels on the TV worked. Breakfast is very well priced and a good range
Stayed 2 nights in Oct 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel & friendly staff.
A great stay following a local wedding, huge room with triple aspect windows & big bed. It was a very comfortable room with tea/coffee facilities. Some creaky floor boards on the way to our room outside room 3 but it didn’t affect us at all. Check in times between 2 & 10 where slightly awkward as we had to leave the wedding to go & check in then return back to carry on dancing!! If I’m ever back that way I will stay again.
Stayed 1 night in Sep 2022

10/10 Excellent

Steve

Stayed 1 night in Aug 2022

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I have never experienced such a poor standard of accommodation as offered here. The reviews which I unfortunately had not read have been poor since 2019 and clearly nothing has been done to address these issues. I shall be complaining at the highest level and expecting a full refund.
Stayed 1 night in Aug 2022

2/10 Terrible

Stewart

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Long delay before check in. No toilet paper in bathroom and no shower soap. Totally over priced.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service and breakfast was ok linen clean and room clean but hotel is very tired and needs some renovations
Stayed 1 night in Jul 2022

8/10 Good

Christeen

Stayed 1 night in Jul 2022

8/10 Good

John

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
A pleasant stay, well situated, comfortable
This establishment gives greater attention to the pub side of the business than the hotel. For example our room was not serviced Sunday, so no milk was left. I told George at 16.50 of this, and offered to stay in the bar while someone brought it to me. He said that he would deliver it to the room. By 18.00 no milk had been delivered so I returned to the bar and George said that he had been too busy. The waiting staff were very attentive but the breakfast bar lacked a number of items which had to be requested spoons etc. These were quickly provided but I had the impression that the staff were not properly managed. A Check list would be a sensible suggestion. I had the impression that the hotel side of the business was new and that it needs time to be organised. However the comfort of the room and general attitude of the staff means that my wife and I will return regularly. Value for money was good.
Stayed 2 nights in Jul 2022

6/10 Okay

Peter

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Decor Tired - Cleanliness
Decor very tired, cleanliness not great, broken toilet seat in our room, hole in bedlinen, pane of glass broken in window, has secondary glazing but really dirty between main outside window and secondary glazing. Room 15 for reference
Stayed 2 nights in Jul 2022

8/10 Good

Paul

Stayed 1 night in Jul 2022

10/10 Excellent

Robert

Stayed 1 night in Jun 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities
comfortable bed, clean bedding, hot shower and a relatively quiet room made for a good nights sleep. The room was hot and since no air conditioning there was little that could be done other than to open a window. The staff were all very helpful and clearly stretched. The location is great as right in the centre of town. The building seems a bit tatty and in need of some refurbishment. Overall the room was good value for money.
Stayed 1 night in Jun 2022

6/10 Okay

J

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Gregory

Stayed 1 night in Jun 2022