West Valley hotels from RM366

"The room was clean, and the property is beautiful. If you’re not going for skiing, the only great thing about this place is the pool & hot tub. The beds were so uncomfortable. The tv barely worked - the remote was not functional, we couldn’t switch channels easily, and the channel we wanted to watch had a very poor signal. The shower was terrible. The water came out of the head with such force that we couldn’t stand directly under it. The tub drained very slowly. The shower curtain was so thin that there was a ton of water on the floor when we got out. "

"The room was fantastic! Spacious, clean, loved the soaker shower head. The actual casino was a tremendous disappointment. Only one craps table, 99% slots. And the bars were severely understaffed and the food selection was lackluster for something quick at the bar. If you wanted some take out from the cafe, you had to wait to be seated (with the slowest moving hostess on the planet and slightly rude - everyone in line was complaining about her) then tell your server that you want your food to go. Very strange. The "Grab and Go" next to the cafe, was "Grab and Slow"...never seen as slow as service as this casino. The River bar, the bartender didn't even look at us. The other bar upstairs was ok. We got the white pizza - it was cold and didn't have any fresh basil on it like the menu said. The male bartender never asked how our food was and I didn't say anything. Later, before the concert (the reason we stayed), at the upstairs bar...the male bartender went to work the concert leaving the female bartender alone to serve that bar AND the steakhouse. Not either of theor faults but very poor planning in management's end. All in all, we will never go back to this casino."

"Coffee was great. Breakfast was ok. Parking was good. Room was very clean. I would stay again."

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my wife & I returned at 9:45 pm on 04/09/26 after visiting some friends the entire lobby & hallway reeked with the smell of weed . "

"no kitchen parking ample room clean"

"The room was clean and staff were friendly. We extended the stay by another night, but no one every came to the room so we didn't expect to reuse towels left on the floor. We asked for new towels, which were provided, but it was a very strange situation."

"Slopes were abundant. Need to improve the signange bigger and better point of direction. "

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "