West Point hotels from RM253

"When I arrived, the grounds were inviting and very well maintained. Upon entrance to the lobby, it looked very clean and updated, and the front desk agent was very pleasant. After that, it pretty much went downhill. I stayed in room 107 on the first floor. The hallway had a lot of wear and tear. Since this was on the first floor, a lot of customers may enter from the side door so I can understand why this particular hallway would be more challenging to keep maintained. But as I enter the room, it got worse. One of the first things I noticed were the baseboards were coming away from the wall from water damage. This was in the bathroom and the bedroom areas. Also the bottom of the refrigerator door was rusty. It almost looked like the room had been flooded at sometime or another. The furniture was very worn and torn. The bedskirt had what look like white paint splattered on it…. I didn’t want to check. The TV did not work. It would turn on, but it said no signal. There were no instructions for the TV. Also looked for an additional remote, but none was found. Also, the thermostat did not seem to work. The temperatures had dropped to the low 40s and I switched the thermostat to heat, but the heat never came on. The pictures can illustrate better than I can. In words the conditions found in room 107."

"Property is clean"

"Room was emaculate and very comfortable. Outside building could use some repairs, but rooms were lovely and well maintained. Breakfast was mediocre at best. Waffle iron was not on. Coffee was lightly colored water, but when I mentioned it to staff worker she offered coffee from the kitchen while waiting for the coffee machine to be repaired. Al in all our stay was very comfortable and very affordable."

"Staff asked if we would like the room cleaned and refreshed in between nights. We said yes. It was not done. When we mentioned this at check out nothing was offered other than a “sorry”. It would have been very nice to have fresh towels!! Had to call for maintenance on the shower. Mattress was very comfortable!"

" I don’t like it anymore "

"Friendly staff. Very efficient & professional staff."

"Our room was clean but the bathroom need some attention. Stopped up drains, mold around drains. Towels are dingy and some stains on linens. Ceiling tiles had water stains. And not a very professional paint job!"

"Kitchen was dirty, trash was left behind, laundry wasn’t clean. "

"Room was very clean"