Kid Friendly Hotels in West Henrietta

"Understaffed, no climate control or shower. The front desk gave us a screw driver and pliers. Told us to figure it out. Engineering came up, said they fixed it and left it in worse shape than it was. The shower handle was literally in pieces in the tub when we came back. The public bathroom on the ground floor by the restaurant was extremely gross. One of the worst I have ever seen. I will never stay here again. "

"Parking was easy and free which was good. Breakfast was good just needed a non pork item for meat for travelers who don’t eat pork. "

"Showed up to check in and was told that all rooms were already occupied for the night. Management wasn't helpful at all and told me to "take it up with Hotels.com The hotel was also surrpounded by police, turning people away from a concert that had been canceled. The police didn't even want to let me in to talk to the front desk."

"Two elevators for staff and guests made for delays"

"Great breakfast, nice gym, room was clean and they were prompt when we needed something. The laundry was really helpful. Would recommend!"

"Room had an odd odor. Staff super friendly and helpful! Noise from the room above was loud but not on purpose, just the movement was audible."

"I do not recommend this hotel. There was some kind of miscommunication, and our room was switched from two beds room to one without any notice, even though there were three of us. The hallways had a very strong air freshener smell that seemed to be covering up lingering smoke odors, which also reached the rooms and was overwhelming at times. The bathroom door wouldn’t fully close, and the hotel was extremely noisy both inside and outside the room. I could clearly hear footsteps from the room above me and I could barely sleep."

"The motel was quiet and comfortable. The staff was pleasant. Great stay. A shout out to Joe in the breakfast room."

"Yes,all was good "