Hotels in West End, Santa Rosa

"Clean room"

"So to start, the hotel was very nice, clean and modernized. Thermostat controlled room was very easy to operate. All the room amenities were nice and in good condition except the table/shelf in our room, which had a big scratch in it. Also the bathroom sink looked like it was cracked in a certain spot. There are two issues with this hotel that I think need to be addressed: 1.) the hotel parking is very limited and we almost couldn’t park at this hotel even though they charged us for a parking space! 2.) They charged us for a parking space! Why even do that when you don’t have enough spaces for all the cars! 3.) The toasters for breakfast were not working. Besides those concerns the stay was decent and affordable."

"When trying to sleep at night, I heard constant barking from dogs staying in nearby rooms. Also heard sirens most the night. Was checked into one room and it was ok. Then the second room I checked into had noticeable black mold on the wall in the bathroom. Also didn't seem like the floor in room was cleaned."

"Mine was a quick overnight and I enjoyed it very much. Very convenient location, close to Silverado trail and local shops. "

"Clean, nice place, walking distance to downtown, great food and shopping!!"

"Every time I stay at this motel, it’s always a great experience. The rooms are clean. There’s no noise. The breakfast is great."

"On April 24 I attempted to cancel this reservation for May 1 - 3, realizing I was a few hours after the "deadline." I tried to cancel with the hotel but they said I would have to cancel with you. On that day I texted/messaged you on this site and never received a response. I now see I was charged $508.52 on my credit card, presumably for two nights. I want recourse, and mostly first A RESPONSE from you. What are the components of that charge of $508.52. I have used Expedia for many trips and hotel stays for years. I will use you again if I get some satisfaction in response to this message!!!"

"Room was dirty and staff walked in without knocking."

"The room was set up awful. To watch tv in bed you had to turn your head sideways making for a long lasting neck pain. No ice in two nearby ice machines. Restaurant morning pastry basket has only one type of pastry. 2 coffees and cinnamon roll=$19!"