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Reviews of Quest on the Terrace

3.5 out of 5
Quest on the Terrace
120 The Terrace, Wellington

Reviews

7.8

Good

Rating 10 - Excellent. 195 out of 758 reviews" "
Rating 8 - Good. 323 out of 758 reviews" "
Rating 6 - Okay. 166 out of 758 reviews" "
Rating 4 - Poor. 56 out of 758 reviews" "
Rating 2 - Terrible. 18 out of 758 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pearlie

Liked: Cleanliness, property conditions & facilities
The friendliness and helpfulness of the staff is commendable. Kudos!
Stayed 1 night in Apr 2024
Response from Kimberly on 29 Apr 2024
Hi Perlie, Thank you so much for your kind words! We're thrilled to hear that you appreciated our staff's efforts to make your stay enjoyable. We strive to provide outstanding service, and it’s wonderful to know we’ve made a positive impact. We look forward to welcoming you back soon. Rest assured your kind words will be passed on to our team!

10/10 Excellent

Pearlie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is in a safe and quiet corner of City Center, with access to transportation and communication.
Stayed 3 nights in Apr 2024
Response from Kimberly on 28 Apr 2024
Hello Perlie, Thank you for sharing your feedback! We're delighted to hear that you enjoyed our convenient location in the heart of the city center, along with the peaceful environment and easy access to transportation. We hope to welcome you back soon for another seamless experience!

10/10 Excellent

Nicola

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jeffry on 21 Mar 2024
Dear Nicola,Thank you for the excellent review.Kind regards,Reception Team

10/10 Excellent

Kiwa

Travelled with partner
Liked: Amenities
Great service an homely feeling environment
Stayed 1 night in Mar 2024
Response from Reception on 17 Mar 2024
Dear Kiwa, thank you for taking the time to review your stay with us and for giving us a perfect rating. We're thrilled to hear that you enjoyed our service and felt at home in our environment. We hope to see you back again in the future. Take care! Best regards, Reception.

10/10 Excellent

Robert

Stayed 5 nights in Mar 2024
Response from Kimberly on 28 Apr 2024
Hi Robert!Thank you for giving us your time to rate us 5/5!We trust that you had a wonderful experience during your last stay with us. We are hoping to see you soon!

6/10 Okay

Garry

Travelled with partner
barely move such a small space
Stayed 1 night in Feb 2024
Response from Jeffry on 21 Mar 2024
Dear Garry,Thank you for taking the time to review the hotel.We have forwarded your comments to the management to improve the facilities.Kind regards,Reception Team

8/10 Good

Sydney

Liked: Cleanliness, amenities, property conditions & facilities
Overall enjoyed my stay and they were friendly and helpful. Would stay again.
Stayed 2 nights in Feb 2024
Response from Jeffry on 26 Feb 2024
Dear Sydney,Thank you so much for these kind words. We are looking forward to seeing you again. Safe travels.Kind regards,Reception

8/10 Good

Kathleen

Travelled with partner
Be mindful if you have a vehicle there is limited parking at the property and small spaces for the vehicle. Book ahead.
Stayed 3 nights in Feb 2024
Response from Jeffry on 26 Feb 2024
Dear Kathleen,Thank you for taking the time to review the hotel. Yes, parking space is limited and only for small-medium sized cars. It is indeed advised to be book ahead.Kind regards,Reception

4/10 Poor

sean

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Requested to move rooms. the original room was noisy the hallway smelled the room was was unclean and there was hair everywhere. The onsite parking was bad the spices were very small would not recommend parking there. I complained about the room moved somewhere else which was better. The stuff was understanding and helpful
Stayed 2 nights in Feb 2024
Response from Jeffry on 18 Feb 2024
Dear Sean,Thank you for taking the time to review the hotel. We are sorry for your unfortunate experience. These comments have been forwarded to the management to improve the quality of the rooms. We have replaced the air fresheners in the hallway to maintain a more pleasant environment. Thank you for the kind words for our staff.Kind regards,Reception

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities
Great place, helpful staff, clean and comfortable. Enjoyed the balcony!
Stayed 3 nights in Jan 2024
Response from Jeffry on 5 Feb 2024
Dear Jane,Thank you for the wonderful review. We take pride in giving the best to our guests and your acknowledgement is the cherry on top. We look forward to seeing you again.Kind regards,Reception

8/10 Good

Huihan

Travelled with family and small children
Liked: Cleanliness
Little noisy around
Stayed 2 nights in Jan 2024

6/10 Okay

Nick

Travelled with family
Disliked: Property conditions & facilities
When booking i looked for a two bedroom space for 3 adults that had a living space and kitchenette. Overall the property was okay but there were a few things that would make me pause before rebooking. Firstly, the space was clean but in the smaller bedroom a nasal bud was under one of the beds. There were two beds wedged in with a small table and lamp. Its a little cramped if you like your personal space. The mattresses were comfy but partially blocked the doorway. Probably a fire hazard issue. The room did have a good wardrobe. There was an air vent but incredibly loud and I'm not sure it did anything. In the kitchen dishes were still in the dishwasher, which is where we found the one and only fork. Some cutlery and crockery were missing but surprisingly had a good range of pots n pans. Unfortunately the complimentary milk didn't make it to the fridge. The bathroom was quite spacious with good water pressure and washing dryer combo. The shower seemed small in such a generous space. Located in the cbd it's close to amenities and easy to walk to places providing you know the shortcuts to the terrace. It is close to the motorway so if you're a light sleeper bring earbuds. Overall the property was okay but there were a few things that would make me pause before rebooking.
Stayed 2 nights in Jan 2024
Response from Jeffry on 7 Feb 2024
Dear Nick,Thank you for taking the time to review the hotel. We are deeply apologetic that your experience has not been that great. We have forwarded these to the management and have discussed them with the staff involved in the issues so these circumstances don't happen again. Thank you for highlighting the bathroom and the accessibility of the hotel to different amenities.Kind regards,Reception

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Jeffry on 7 Feb 2024
Dear Paul,Thank you for leaving an excellent rating.Kind regards,Reception

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
very tidy and comfortable studio.
Stayed 1 night in Jan 2024
Response from Jeffry on 5 Feb 2024
Dear Eric,Thank you for an excellent review.Kind regards,Reception

6/10 Okay

Paula

Travelled with family
Bathroom had a toilet which ran all night and tiles in bathroom were lifting so let water in under them so we’re always wet
Stayed 3 nights in Jan 2024
Response from Jeffry on 5 Feb 2024
Dear Paula,Thank you for taking the time to review the hotel.We are sorry for the unfortunate experience you have.This was reported to maintenance so that the facilities would be improved.Kind regards,Reception

8/10 Good

Christine

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Jeffry on 7 Feb 2024
Dear Christine,Thank you for leaving a lovely rating.Kind regards,Reception

8/10 Good

Bev

Travelled with partner
Liked: Property conditions & facilities
Overall, our stay was pleasant. The reception desk was helpful and attentive. Only disappointments were the parking and there was a smell (that I could not describe) on our floor. Thankfully the smell was only in the hallways of our floor, not the room or anywhere else in the accomodation. The carpark was easy to find but not the easiest to get around if you’re not a confident driver so be warned, if it’s the busy period and you’re needing to park upstairs.
Stayed 5 nights in Dec 2023
Response from Jeffry on 5 Feb 2024
Dear Bev,Thank you for taking the time to review the hotel. We are grateful for the kind words to our staff. We have installed more air fresheners per floor to make the hallways more pleasant. Regarding the car park, we have always informed our guests that it is only suitable to small to medium-sized cars and can be tight. We hope to see you sometime soon.Kind regards,Reception

6/10 Okay

Verified traveller

Travelled with family
Stay was good but annoyed with the expired milk that they gave us. Milk is a basic item and at least it should have been checked and not given expired milk
Stayed 2 nights in Jan 2024
Response from Jeffry on 1 Feb 2024
Dear Guest,Thank you for taking the time to review and we are grateful you enjoyed your stay. We are deeply sorry for your experience regarding the milk. We will make sure this does not happen again. We look forward to your next stay.Kind regards,Reception

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was a lot smaller than expected. Very small shower. The car parking would be more suited a very small car (ie, swift, smart 4, bambina) as my medium car was very touch and go. Should have parked on roadside. On the plus side, the room was very clean and had everything we needed for one night. Staff were extremely helpful and friendly.
Stayed 1 night in Dec 2023
Response from Jeffry on 1 Feb 2024
Dear Shelley,Thank you for the lovely words regarding the cleanliness of the room and the friendliness of the staff. We have forwarded your comments to the management regarding the room size and shower for improvement. Sorry for the experience with the parking space.Kind regards,Reception

6/10 Okay

Shanel

Travelled with partner
Shower door wouldn’t close, the entire level smells weird, receptionists were always helpful and kind.
Stayed 3 nights in Dec 2023
Response from Jeffry on 1 Feb 2024
Dear Shanel,Thank you for the kind words to our receptionists. The shower door on your was reported for maintenance. We have installed additional air fresheners per level to ensure good scent within the hotel environment.Kind regards,Reception

8/10 Good

Colin

Travelled with family and small children
Liked: Cleanliness, amenities
The property is well-located on the Terrace adjacent to/just above Lambton Quay - a prime shopping location - so you’re not far from really good shops and access to transport to get around. Walking distance to Queens Wharf region and the harbour, which was great too. Staff were always very helpful and quick to respond to requests, with a very polite and welcoming manner. Main drawback is the room (superior 2-bedroom apartment) seemed half-new, with the kitchen quite dated, as well as the bathroom floor tiling raised/uneven and trapping water. Some of the carpets at the steps in the apartment were worn through. So the rooms could do with some upgrading to make them more appealing.
Stayed 4 nights in Dec 2023
Response from Jeffry on 1 Feb 2024
Dear Colin,Thank you for the wonderful highlights of your stay at the hotel. Regarding your comments on the facilities, we have forwarded this to the management for improvement. We hope to see you again soon.Kind regards,Reception

10/10 Excellent

Jae

Travelled with family
Liked: Cleanliness, room comfort
Very kind people and we enjoyed 2days there, thanks
Stayed 2 nights in Dec 2023
Response from Reception on 25 Dec 2023
Dear Jae, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad to hear that you enjoyed your stay. We hope to see you back again in the future. Happy Holidays! Kind regards, Reception.

8/10 Good

Layla

Stayed 1 night in Dec 2023
Response from Reception on 25 Dec 2023
Dear Layla, thank you for taking the time to rate your stay with us. We hope you had a comfortable time here. Happy Holidays! Best wishes, Reception.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Reception on 25 Dec 2023
Dear Guest, thank you for taking the time to rate your stay with us and for giving us a perfect rating. We hope you'll come back again in the future. Take care! All the best, Reception.

6/10 Okay

Murry

Business traveller
Liked: Cleanliness
The hotel was in a convenient location and had a clothes washer and dryer which was a plus. Good wifi also good. Room was small but adequate although you had to be mindful of the step-down between bathroom and main part of room. There was wind and road noise which meant that early wake ups were a given.
Stayed 4 nights in Nov 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to shops TSB Arena Waterfront. Clean and tidy. Did not like the Quest Carpark only about 5 available and very very difficult to drive in and around the carpark. Very small.
Stayed 1 night in Oct 2023
Response from Quest Terrace on 16 Oct 2023
Dear Andrea, thank you for taking the time to review your stay with us. We are glad to hear that you found our location, cleanliness, and tidyness to your liking. We are sorry for the difficulties you had when parking. Please don't hesitate to contact us if there is anything we can assist you with. Take care!Kind regards,Reception

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A bit noisey but really good location and price. Definitely will stay again.
Stayed 1 night in Sep 2023
Response from Quest Terrace on 16 Oct 2023
Dear Kim, thank you for your valuable feedback. We are pleased to hear that you found our location and price really good. We look forward to seeing you again in the future. Take care!Kind regards,Reception

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean and comfortable. Parking area very difficult to manouvre in.
Stayed 1 night in Sep 2023
Response from Reception on 16 Oct 2023
Dear Kathleen, Thank you for taking the time to review your stay with us. We appreciate that you found our room clean and comfortable. We are sorry for the difficulty you had when parking. We hope that we see you back again in the future. Take care! Kind regards,Reception

10/10 Excellent

greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean accommodation, and close to the city though need to walk down a hill to get there. Good facilities provided to do own cooking.
Stayed 3 nights in Sep 2023
Response from Reception on 28 Sept 2023
Hi Greg, thank you for taking the time to share your experience at Quest on the Terrace. Thank you for giving us a perfect rating. We are glad to hear that you found our location, hotel facilities, and cleanliness to your liking. We hope to see you back again in the future. Take care! Best regards, Reception.

8/10 Good

Sue

Liked: Cleanliness, room comfort
Comfortable and spacious
Stayed 1 night in Sep 2023
Response from Reception on 28 Sept 2023
Dear Sue, thank you for taking the time to review your stay at Quest on the Terrace. We are glad to hear that you found our hotel comfortable and spacious. We hope to see you back again in the future. Best regards, Reception.

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was fine for an overnight stay. Great location
Stayed 1 night in Jun 2023
Response from Reception on 2 Aug 2023
Hi Tony,Thank you for your feedback and for giving us a perfect rating. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you back again in the near future. Take care! All the best.

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, property conditions & facilities
being walking distance to the city and cable car was great. with a carpark build behind the hotel
Stayed 2 nights in Mar 2023
Response from Reception on 13 Mar 2023
Dear Ben, Thank you for your positive comments about your recent stay with us. We are delighted to hear that our location made your stay great. We hope to see you back again in the future. All the best, Reception.

10/10 Excellent

Huia

Liked: Cleanliness, amenities, property conditions & facilities
The Mirrors by the bed on the wardrobe big mistake covered them b4 bed bad fing shui and the fan not going in bathroom but overall excellent stay and with the room awesome reception when i arrived late on arrival big thanks
Stayed 1 night in Mar 2023
Response from Reception on 13 Mar 2023
Dear Huia, Thank you for taking the time to review your stay with us. We value your feedback as it will assist us to become better in what we do. All the best, Reception.

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Great location and hotel for a weekend getaway
Stayed 2 nights in Mar 2023
Response from Tia on 9 Mar 2023
Dear Matthew, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Quest on the terrace. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

6/10 Okay

Anahera

Stayed 1 night in Feb 2023
Response from Reception on 27 Mar 2023
Dear Anahera, thank you for taking the time to rate your stay with us. We appreciate it! Take care. All the best, Reception.

4/10 Poor

Tod

Travelled with family
Disliked: Property conditions & facilities
No air conditioning, small and pokey.
Stayed 1 night in Jan 2023
Response from Reception on 8 Feb 2023
Dear Tod,Thank you for taking the time to provide valuable feedback about our room. We apologize that your experience was less than ideal. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, We will make note of this and kindly thank you for staying with us.

4/10 Poor

Wen

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
noise！Noise from motoway made me unable to sleep. second bedroom is very small ，only fit for children. We found out on the night the carpark garage was too narrow ，we can‘t drive into the garage. We had to drive around at the night for parking.

10/10 Excellent

Karena

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable. We stayed with our whole family. It was exactly what we needed.
Response from E on 8 Jan 2023
Dear Karena, Thank you very much for your positive comments and for giving us a perfect rating. We are glad to hear that you had a comfortable stay and that the service we provide is exactly what you needed. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you're travelling to our area again soon, don't hesitate to contact us. Take care! All the best, Reception.

8/10 Good

nigel

Stayed 1 night in Nov 2022

10/10 Excellent

Jacqui

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Onsite parking was tight but they made an excellent space available for our station wagon. Central location, clean and tidy, will stay again
Stayed 1 night in Oct 2022

8/10 Good

Barclay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property felt clean and comfortable. I would have liked more herbal teas.
Stayed 2 nights in Oct 2022

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2022

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Malcolm

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great after hours check in procedure
Stayed 1 night in Aug 2022

8/10 Good

Sue and Roy

Travelled with partner
Liked: Cleanliness, amenities
Close to Lambton Quay and buses. Really easy to get from airport on bus with access from Lambton Quay through Farmers, James Cook Hotel or shopping plaza . Check in quick and room well stocked.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Very noisy. Room backed onto the motorway. Also room had a big step down in middle.
Stayed 1 night in Jun 2022

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, room comfort
Older but nice
Amazing staff. Slightly tired but very clean apartment. Easy walking distance to the city.
Stayed 4 nights in Apr 2022
Response from Reception on 28 Apr 2022
Hi Roger, Thank you for taking the time to review your stay with us. We do hope you had a comfortable stay and wish to see you back again in the future. Your feedback is greatly appreciated as it will help us to see areas of improvement. If there is anything we can assist you with, please do not hesitate to let us know. Take care.