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Reviews of Hilton Garden Inn Washington DC/U.S. Capitol

3 out of 5
Hilton Garden Inn Washington DC/U.S. Capitol
1225 First St NE, Washington, DC

Reviews

7.8

Good

Rating 10 - Excellent. 771 out of 1817 reviews" "
Rating 8 - Good. 479 out of 1817 reviews" "
Rating 6 - Okay. 255 out of 1817 reviews" "
Rating 4 - Poor. 150 out of 1817 reviews" "
Rating 2 - Terrible. 162 out of 1817 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

TONYA

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The pool was closed, so it would have been nice to know before we got there. We were able to use the Marriott's pool, but it was a block and a half away. Pool wasw finally fixed on the day we were set to checkout. AC wasn't working 1st nite, but maintenance was quick to fix. Was charged twice for parking/valet, and when I called to get it fixed the phone rang and rang for about 4 minutes each time. Tried 4-5 times to call. Finally got someone and they said they would refund. Still waiting on refund. Other than that, it's in a great location, metro and grocery store & popular restaurants nearby. Neighborhood felt safe. The city traffic was really congested and not much of a parking area out front, though, so valet service is somewhat necessary.
Stayed 3 nights in Apr 2024

10/10 Excellent

Paulalethia, Baltimore

Liked: Cleanliness, amenities, property conditions & facilities
Ive stayed at Hilton garden inn before never had any problems my stay this weekend was great i felt like I was there for a week i was not ready to leave but i had to go home to my family its a great hotel. P Anderson Baltimore Maryland.
Stayed 2 nights in Apr 2024

10/10 Excellent

Abigail

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Ernesto

Safe area with easy safe access to metro.
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from A Berry on 28 Apr 2024
Thank you for choosing Hilton Garden Inn/U.S. Capitol to host your stay. We look forward to welcoming you back with us on your next visit to Washington, DC.

6/10 Okay

Marsha

Liked: Cleanliness
Average for the price.
Stayed 4 nights in Apr 2024

10/10 Excellent

STEVEN, SANTA ANA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and well kept. Had the Hilton app so had key on phone. Room was alright as mirror loomed damaged and carpet wa coming up.
Stayed 4 nights in Apr 2024
Response from A Berry on 26 Apr 2024
Thank you for taking the time to provide us with your positive feedback. Hilton Graden Inn/U.S. Capitol look forward to welcoming you back with us on your next visit to Washington, DC.

6/10 Okay

Jieun

Travelled with partner
Disliked: Amenities, property conditions & facilities
This hotel has a really low water pressure. Please add 20 more minutes to complete your shower if you have a business meeting right after. There is a grocery store right by but there are many homeless by the store. The grocery store has a own security to deter them. The breakfast in this hotel was a mediocre. The coffee was not good. Very convenient location for who needs to travel by using Amtrak at Union Station. Hotel lobby was so small. The two elevators are quite slow . Except the location, this hotel was very mediocre. The room has a microwave but I never used it. It can be useful. I haven't seen a hotel room has own microwave. The staffs were nice.
Stayed 2 nights in Apr 2024
Response from A Berry on 28 Apr 2024
Thank you for providing us with your honest feedback. We would like to sincerely apologize for the inconvenience caused to you during your stay. This information has been addressed with the management team to help provide better guest experience to our guest.

8/10 Good

Stan

Liked: Cleanliness, property conditions & facilities
1 block away from Metro. Very friendly staff.
Stayed 5 nights in Apr 2024
Response from A Berry on 26 Apr 2024
Thank you for taking the time to provide us with your positive feedback. Hilton Graden Inn/U.S. Capitol look forward to welcoming you back with us on your next visit to Washington, DC.

6/10 Okay

Paula

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from A Berry on 26 Apr 2024
Thank you for taking the time to provide us with your feedback. We would like to sincerely apologize for the unpleasant experience you had with us. This review has been discussed with our management team to help provide better service for our guest.

8/10 Good

YALING, 1

Travelled with family
Disliked: Amenities
It was disappointing that the indoor pool was not open which was one of the main reason we chosen the hotel over another one.
Stayed 2 nights in Apr 2024
Response from A Berry on 26 Apr 2024
Thank you for taking the time to provide us with your feedback. We would like to sincerely apologize for the unpleasant experience you had with us. This review has been discussed with our management team to help provide better service for our guest.

8/10 Good

Damian

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from A Berry on 26 Apr 2024
Thank you for taking the time to provide us with your positive feedback. Hilton Graden Inn/U.S. Capitol look forward to welcoming you back with us on your next visit to Washington, DC.

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sole reason we booked a room at this hotel was to use the pool. It was closed for “maintenance” reasons, and judging from the state of the rest of the hotel, I’m not surprised. Truly disappointing and exceedingly frustrating.
Stayed 3 nights in Apr 2024
Response from A Berry on 23 Apr 2024
Thank you for taking the time to provide us with your feedback. We would like to sincerely apologize for the inconvenience that this caused you during your stay. This has been discussed with our management team to help provide better service to our guest.

10/10 Excellent

shelbi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from A Berry on 23 Apr 2024
Thank you for taking the time to provide us with your positive feedback. We are very glad to hear that you enjoyed your stay with us. Hilton Garden Inn/U.S. Capitol look forward to welcoming you back on your next trip to Washington, DC.

8/10 Good

AC

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Definitely will be staying again. It was very close to my event I attended (NCF). Very nice property
Stayed 1 night in Apr 2024
Response from A Berry on 21 Apr 2024
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear you had a great experience during your stay with us. We look forward to welcoming you back to on your next visit to Washington, DC.

10/10 Excellent

Ameka

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A Berry on 23 Apr 2024
Thank you for choosing Hilton Garden Inn/U.S. Capitol to host your stay. We look forward to welcoming you back with us on your next visit to Washington, DC.

6/10 Okay

Basudha

Travelled with family
Disliked: Amenities
Location is great
Stayed 1 night in Mar 2024
Response from A Berry on 21 Apr 2024
Thank you for taking the time to provide us with your feedback. We are happy to hear that you enjoyed your location, and look forward to welcoming you back on your next trip to Washington, DC.

10/10 Excellent

Suzanne

Travelled with family
Liked: Amenities
Great location
Stayed 1 night in Apr 2024
Response from A Berry on 21 Apr 2024
Thank you for taking the time to provide us with positive feeddback. We are glad to hear that you enjoyed our location. Hilton Garden Inn/ U.S. Capitol look forward to welcoming you back on your next visit to Washington, DC.

8/10 Good

Trudi, Allentown

Travelled with group
Disliked: Amenities
really disappointed that the pool was close
Stayed 3 nights in Apr 2024
Response from A Berry on 21 Apr 2024
Thank you for providing your positive feedback. We would like to issue a sincere apology that you weren't able to use our pool during your stay. We understand that this inconvenience had an impact on your stay with us and this information has been communicated with our management team to help provide better service to our guest.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel staff were friendly and accommodating. The room was very nice as well.
Stayed 4 nights in Apr 2024
Response from A Berry on 19 Apr 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your business and look forward to welcoming you back with us on your next visit to Washington, DC.

4/10 Poor

Keely

Liked: Cleanliness, property conditions & facilities
They double charged me and refused to give me a refund.
Stayed 3 nights in Apr 2024
Response from A Berry on 26 Apr 2024
Thank you for taking the time to provide us with your feedback. We would like to sincerely apologize for the unpleasant experience you had with us. This review has been discussed with our management team to help provide better service for our guest.

10/10 Excellent

Julia

Travelled with group
Liked: Amenities, property conditions & facilities
Friendly, helpful staff made our stay very enjoyable
Stayed 4 nights in Apr 2024
Response from A Berry on 13 Apr 2024
Thank you for taking the time to provide us with your positive feedback. We appreciate that you were happy with the service that our staff provided during your stay. Hilton Garden Inn/U.S. Capitol look forward to welcoming you back on your next visit to Washington, DC.

10/10 Excellent

Nicolae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel management was very efficient and helpful trying to accommodate peoples coming and\or leaving to their premises.
Stayed 6 nights in Mar 2024
Response from A Berry on 14 Apr 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your positive feedback and look forward to welcoming you back with us on your next visit to Washington, DC.

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very professional and courteous...
Stayed 3 nights in Apr 2024
Response from A Berry on 14 Apr 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your positive feedback and look forward to welcoming you back with us on your next visit to Washington, DC.

10/10 Excellent

Lorena

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A Berry on 14 Apr 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your positive feedback and look forward to welcoming you back with us on your next visit to Washington, DC.

10/10 Excellent

Tipsuda, Elmhurst

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from A Berry on 7 Apr 2024
Thank you for choosing Hilton Garden Inn/U.S. Capitol to host your stay. We look forward to welcoming you back with us on your next visit to Washington, DC.

6/10 Okay

Matthew

Stayed 3 nights in Mar 2024
Response from A Berry on 26 Apr 2024
Thank you for taking the time to provide us with your feedback. We would like to sincerely apologize for the unpleasant experience you had with us. This review has been discussed with our management team to help provide better service for our guest.

8/10 Good

Angel

Stayed 2 nights in Mar 2024
Response from A Berry on 6 Apr 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We look forward to welcoming you back with us on your next visit to Washington, DC.

4/10 Poor

Michael

Travelled with family
Liked: Property conditions & facilities
Expedia changed prices on us and no breakfast when we asked for 2 queen beds instead of 1 king bed. Sneaky... 100s more
Stayed 3 nights in Mar 2024
Response from A Berry on 6 Apr 2024
Thank you for providing us with your feedback. We would like to sincerely apologize for the inconvenience that this issue has caused you. These issues have been addressed with our management team to help provide better service to our guest.

8/10 Good

Mary, Parma

Liked: Cleanliness, amenities, property conditions & facilities
Overall our stay was great. The front desk staff was friendly and attentive. We had a shower issue which was resolved right away. The pool water was cloudy, hot tub water looked a little filmy. Rooms were clean and spacious! We had a junior suite, plenty of room for the family.
Stayed 3 nights in Mar 2024
Response from A Berry on 6 Apr 2024
Thank you for providing us with your feedback. We are happy to hear that you enjoyed the cleanliness of the rooms as well as our spacious rooms. We look forward to seeing you again on your next visit to Washington, DC.

2/10 Terrible

Hadassa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Parking was an issue every time we came back to the hotel. The pool area is not well kept at all, the water looked dirty/cloudy, and the surrounding area was full of hair and debris. We had double beds and found one of the elastic sheet had blood on it, absolutely disgusting. We not stay here again.
Stayed 3 nights in Mar 2024
Response from A Berry on 6 Apr 2024
Thank you for providing us with your feedback. We would like to sincerely apologize for the inconvenience that this issue has caused you. These issues have been addressed with our management team to help provide better service to our guest.

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities
Nice clean and quiet. No issues.
Stayed 3 nights in Jan 2024
Response from A Berry on 1 Apr 2024
Thank you for taking the time to provide us with your positive feedback. We are happy to hear that you enjoyed the cleanliness of the hotel. We look forward to welcoming you back with us on your next visit to Washington, DC.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very close to the metro and dining options. Staff was friendly and helpful. Lobby had great hot coffee options in the morning. The pool and hot tub were just enough after a long day of site seeing. We never felt unsafe, the hotel had key card access for elevators and front doors. Walkable to a mcdonalds for morning breakfast with the kids
Stayed 2 nights in Mar 2024
Response from A Berry on 1 Apr 2024
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that our staff presented you with excellent customer service, you enjoyed our amenities, and that our location made you feel safe during your stay. We look forward to welcoming you back at Hilton Garden Inn/U.S. Capitol during your next visit to Washington, DC.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and near to the metro station.
Stayed 1 night in Mar 2024
Response from A Berry on 6 Apr 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We look forward to welcoming you back with us on your next visit to Washington, DC.

4/10 Poor

LAURA

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Air conditioning issues, cleanliness, un-trained staff, doublebooked one of our rooms and more.
Stayed 4 nights in Mar 2024
Response from A Berry on 1 Apr 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the unpleasant experience you endured. We understand that these inconveniences made a huge impact during your stay, therefore these concerns have been shared with our management team to help provide the best service to each of our guest.

4/10 Poor

Courtney

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was overbooked so I was not able to stay in the room I reserved. I was told I would be able to move to the room on reservation the next night. That morning, I confirmed again with the employees that I would have the room I reserved and they stated yes there will be a room available. That afternoon, I went to get an update only to be told the room was not available and wouldn’t be available for the term of my reservation. I checked out and went to another hotel. While the staff were very nice, it seems as if it is normal practice for this hotel to be over booked and provide false updates.
Stayed 4 nights in Mar 2024
Response from A Berry on 1 Apr 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the unpleasant experience you endured. We understand that these inconveniences made a huge impact during your stay, therefore these concerns have been shared with our management team to help provide the best service to each of our guest.

2/10 Terrible

Jamon

Disliked: Cleanliness, property conditions & facilities
Double charged for staying here. No communication with Expedia until I got involved.
Stayed 3 nights in Mar 2024
Response from A Berry on 31 Mar 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience this caused during your stay. Your concerns have been addressed with our management team to help provide a better experience for each and every guest.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The valets were very friendly and helpful. Let us go to our car to get some things out. Desk crew welcoming. There were some loud voices socializing late at night but I couldn’t tell if they were from hotel or across the courtyard which looked like condos or apartments attached to our building.
Stayed 2 nights in Mar 2024
Response from A Berry on 31 Mar 2024
Thank you for taking the time to provide us with your positive feedback. We are pleased to hear that our staff went the extra mile to make sure you enjoyed your time with us. We look forward to welcoming you back with us on your next visit to DC.

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from A Berry on 16 Apr 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your positive feedback and look forward to welcoming you back with us on your next visit to Washington, DC.

6/10 Okay

Marianne

Liked: Cleanliness
The hotel was sold out and we had to wait an inordinate amount of time to check it because of problems with rooms of two parties ahead of us. Valet parking attendants were friendly and helpful.
Stayed 2 nights in Mar 2024
Response from A Berry on 31 Mar 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience that you endured during your check in process. Our management team are looking into this issue to ensure that we provide each of our guest with great service.

10/10 Excellent

Frank

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from A Berry on 31 Mar 2024
Thank you for taking the time to provide us with your positive feedback. Hilton Garden Inn/ U.S. Capitol look forward to welcoming you back with us on your next trip to Washington, DC.

4/10 Poor

Woon

Stayed 2 nights in Mar 2024
Response from A Berry on 15 Apr 2024
Thank you for taking the time to provide us with your feedback. We would like to extend a sincere apology for the unpleasant experience you had with us during your stay. We work hard to provide the best service possible to our guest and its very unfortunate that we didn't meet your expectations.

8/10 Good

Yael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from A Berry on 31 Mar 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We look forward to welcoming you back with us on your next visit to Washington, DC.

2/10 Terrible

Madeline

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from A Berry on 31 Mar 2024
Thank you for taking the time to provide us with your honest feedback. We sincerely apologize for the unpleasant experience you had with us. Your review has been addressed with our management to help provide better service to our guest.

8/10 Good

Kari, Homedale

Stayed 2 nights in Mar 2024
Response from A Berry on 14 Apr 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your positive feedback and look forward to welcoming you back with us on your next visit to Washington, DC.

6/10 Okay

Emmanuella

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from A Berry on 25 Mar 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the unpleasant experience during your stay. We would like another opportunity to serve you in the way that you deserve. This review has been passed over to our management team to help provide better service to our guest.

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everyone was very welcoming !
Stayed 1 night in Mar 2024
Response from A Berry on 23 Mar 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We are glad to hear you had a very pleasant experience here at our location. We look forward to welcoming you back with us on your next visit to Washington, DC.

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
I would never stay here again nor recommend anyone else ever stay here.
Stayed 1 night in Mar 2024
Response from Chearn on 22 Mar 2024
Thank you for sharing your feedback regarding your stay with us it has been shared with the hotel's leadership team to improve our guest experiences.

6/10 Okay

Ornette, West Roxbury

Travelled with family and small children
Liked: Property conditions & facilities
The staff was friendly. The property was clean. It was an average Hilton hotel that worked for us. There were a few downsides: (1). At 8am each morning someone came to the door and knocked! On the third night I literally had to open the door as ask them not to do that again! (2) .The cleaners knocked at 9am to clean the room while we were still asleep, we left at 11am to tour and came back at 4pm AND they hadn't touched the room after wanting to get in so early. Then they asked if they could come in at 4:30pm so we turned them down. This was so strange. (3). Last, the hot tub was VERY luke warm...definitely not hot and the jets as well as temperature button didn't work. We gave up after 15 mins. All in all, the hotel is 15 - 20 mins uber away from the National Mall, The US Capitol and the White House so DC was fun.
Stayed 4 nights in Mar 2024
Response from Chearn on 21 Mar 2024
We appreciate you sharing your feedback about your stay with us, and it has been shared with the hotel's leadership team to improve our guest experiences. I hope you will give us another chance to make your stay brighter.

2/10 Terrible

Yauchin

Disliked: Cleanliness, amenities, property conditions & facilities
False advertising. I reserved a king bed for my wife and I and got two small queen beds instead. The hotel area blamed the third party app used to reserve it. I am going to request a refund because I would have never reserved if king bed was not available.
Response from Chearn on 19 Mar 2024
Thank you for sharing your feedback. It has been shared with the hotel's leadership team to help improve our guest experiences.