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Rating 10 - Excellent. 96 out of 294 reviews" "
10 - Excellent
96
Rating 8 - Good. 108 out of 294 reviews" "
8 - Good
108
Rating 6 - Okay. 47 out of 294 reviews" "
6 - Okay
47
Rating 4 - Poor. 30 out of 294 reviews" "
4 - Poor
30
Rating 2 - Terrible. 13 out of 294 reviews" "
2 - Terrible
13
8.0/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
4/10 Poor
Gerald
24 Apr 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
On the last day of my stay Housekeeping decided to knock on the door at 9 am to ask me if I was leaving (checkout is 11am).I had the Do not Disturb tag on the outside of the door but this apparently meant nothing. Again at 10 am Housekeeping knocked and asked me if I was leaving. Front desk manager made excuses but agreed that I should not have been rousted out. Very noisy guests upstairs woke me up at 5:30 am every morning. Broken lights in bathroom. Leaking toilet. Totally disappointing breakfast. Ok if you like waffle or Fruit Loops. 3 days - one aged little apple in a bowl. At least they had orange juice.
Broken elevator. Fitness room closed/locked during advertised operating hours. No internal access to lobby. Terrible breakfast selections. Milk for cereal was sour.
Good for the price paid. Clean, safe, quiet, comfortable mattress, lots of cable channels. I’ll definitely be staying here again as I make treks between Rochester & Pittsburgh!
This was nice for the price. First floor opens to the outside which I sometimes prefer. Breakfast options were limited like other reviews say but the coffee was hot and good. The shower was hot and had awesome pressure.
Very friendly and accommodating staff. I enjoyed a light breakfast there in a quiet setting. Thank you!
Margaret
Stayed 1 night in Sep 2023
6/10 Okay
mary
Travelled with partner
1 Sept 2023
Liked: Cleanliness
Breakfast was not very good. we arrived at 3:25 PM and our room was not ready. had to come back a half hour later. Al the major networks (ABC, NBC CBS) work not working well due to loss of signal. Tolet was stopped up so they gave us a plunger, no maintenance. Cleaning staff was smoking right in front of the entrance. ice machine out of order. Vending only in the lobby and not a good selection.
mary
Stayed 2 nights in Aug 2023
Response from April, GM on 28 Sept 2023
I am very sorry to hear this. I will bring these issues up to my staff. Thank you.
The overall rating is average due to the breakfast that was served. There was practically no options except boiled eggs and waffle batter. No fruits, no bread. The hotel is located on a quite road.
very clean, as advertised, nice staff, quiet area and just a hop skip and a jump away from the middle of town where everything is at. enjoyed the stay and would most defiantly choose to stay there again if every visiting the area.
Room was clean and facilities were good. Friendly, helpful staff. Hot breakfast. Close to the highway so there's some road noise if you're on that side of the building. I ran the fan on the HVAC and drowned it out. TV didn't work.