Wagoner Spa Hotels

"The staff was great, but the condition of the room was awful. They did make it right and comp the room so that was nice. They are redoing some of the floors so if you get one of those floors I'm sure it will be a much better experience than I had. The whole hotel looks like it's not been kept up. The wall are cracking, ceiling tiles falling in. Every where you looks something was falling apart or not kept up. It was also so hot everywhere. I asked for a fan, and they sent up one that had mystery splatter in the top , and the blades were covered in dust.The room was awful, the a carpet looked like a small murder happened. Big stain with little stains all around it. The sheets had stains, and the bathtub was so gross I had to put a towel down to even shower. I think once they redo it it will be worth the rates they charge. But for 200 dollars it was not worth it at all. I would definitely ask to be put in the floors that are redone if at all possible. "

"Yes and yes"

"I booked two rooms here for my family because the property advertised an indoor pool and breakfast. Unfortunately, the stay revealed several operational issues. Shortly after booking through Expedia using the “pay at the hotel” option, the hotel attempted to “authorize” my card early because they were fully booked and I was told I would lose the rooms if the charge didn’t go through. At check-in we were initially assigned a room that was clearly under renovation with open paint cans, supplies and debris inside. The front desk did move us after we returned downstairs, but this room should never have been in inventory. Security was also concerning. Multiple exterior doors had signs stating they opened without a key, which did not inspire confidence as a guest. Breakfast the next morning was poorly managed. Tables were dirty, items including juice were empty and my daughter cleaned a table herself so our family could sit. Shortly after we left, the area was roped off while staff members sat and ate the then replenished food. After years as a hotel General Manager myself, I was surprised and disappointed by the number of preventable service breakdowns during a single stay. When I asked if someone could reach out to the GM, I was told “We can only reach her through WhatsApp and she probably won’t answer”. This is a lovely hotel in a nice area. It has the potential to be great if stronger attention is given to operational standards, communication and service consistency."

"for the stay we had, it was very good. Location is excellent."

"Great!"

"breakfast was so/so, staff was great. easy parking. near freeway. "