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Great, safe hotel within close driving direction to Petra. Clean rooms and friendly staff.
Brian
Response from Mahmoud Farajat, General Manager on 17 Mar 2024
Dear Brian,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,
The staff was outstanding--professional and friendly. They really seemed concerned on the quality of our stay. The restaurant service as excellent--and the quality of the food (especially from that region) was great. The views from the hotel are exceptional--overlooking the Petra area.
Lawrence
Stayed 1 night in Nov 2023
Response from Mahmoud Farajat, General Manager on 13 Nov 2023
Dear Lawrence,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,
Response from Mahmoud Farajat, General Manager on 12 Oct 2023
Dear Fabio,Thank you so much for taking the time to leave your feedback following your recent stay at the Petra Marriott Hotel. We are thrilled to hear that you had a very good experience with us, especially after your adventures exploring the historic and stunning site of Petra.Should your travels bring you back to Petra, we would be delighted to welcome you again, ensuring another stay that is nothing less than excellent. Warm regards,Mahmoud FarajatGeneral Manager
10/10 Excellent
CAROLINE
21 Sept 2023
Liked: Cleanliness, staff & service
Staff was very helpful and super nice
CAROLINE
Stayed 3 nights in Sep 2023
Response from Mahmoud Farajat, General Manager on 21 Sept 2023
Dear Caroline,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,
Excellent service! Wonderful amenities. The view was incredible!!!
Jacob
Stayed 2 nights in Aug 2023
Response from Mahmoud Farajat, General Manager on 20 Aug 2023
Dear Jacob,Thank you for choosing Petra Marriott Hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,
10/10 Excellent
salma
10 Aug 2023
salma
Stayed 2 nights in Aug 2023
Response from Mahmoud Farajat, General Manager on 20 Aug 2023
Thank you for rating Petra Marriott Hotel.
10/10 Excellent
Eyad, mason
5 Aug 2023
Eyad
Stayed 1 night in Jul 2023
Response from Mahmoud Farajat, General Manager on 3 Sept 2023
Dear Eyad,Thank you for your wonderful rating! We hope to have the pleasure to serve you again.Sincerely,
Nice room , but the bed sheets seemed like they weren’t changed (hair and staining). The ac was preset and would not let us adjust it . Woke up because it was warm in the room . The staff were very nice/ helpful. Breakfast was also very nice . Overall it was fine for our one night at Petra .
Yasmin
Stayed 1 night in Jul 2023
Response from Mahmoud Farajat, General Manager on 30 Jul 2023
Dear Yasmin,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to hear that you had an overall satisfactory stay. We continuously strive to provide our guests with comfortable accommodations and excellent service.Your comments help us identify areas for improvement, and we will take them into consideration as we enhance our offerings.We hope to have the pleasure of welcoming you back on your next visit!Sincerely,
10/10 Excellent
Amer
6 Jul 2023
Amer
Stayed 1 night in Jul 2023
Response from Mahmoud Farajat, General Manager on 30 Jul 2023
Response from Mahmoud Farajat, General Manager on 2 Jul 2023
Dear Ricardo,Thank you for sharing your feedback with us regarding your recent stay at our hotel. It’s great to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Thank you for sharing your thoughts and we hope to have the pleasure to serve you again!Sincerely,
Response from Mahmoud Farajat, General Manager on 5 Jun 2023
Dear Zuber,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. Your comfort and well-being are always our highest priorities.Looking forward to welcoming you again in the near future.Sincerely,
They sell you packages with “everything included” and when you get to the site you have to pay extra!
In the restaurant, you can’t even eat, a million of flies!
Terrible,
Alma
Stayed 1 night in May 2023
Response from Mahmoud Farajat, General Manager on 21 May 2023
Dear Alma,Thank you for the review of your stay at Petra Marriott Hotel. We genuinely welcome your feedback.Providing the highest level of hospitality to all of our guests is our utmost priority and I am sorry to hear that we did not exceed your expectations during your stay. Please rest assured that your feedback was discussed at an executive level. I do hope that we will have the opportunity to welcome you back to our hotel so that we can create an entirely different experience for you.Kind regards,
10/10 Excellent
Ammar
14 Apr 2023
Ammar
Stayed 2 nights in Apr 2023
Response from Mahmoud Farajat, General Manager on 20 Apr 2023
Dear Ammar,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a rating here.Looking forward to welcoming you again in the near future.Sincerely,
Great location, good facilities and friendly, helpful staff. Quite pricey.
VICTORIA
Stayed 1 night in Mar 2023
Response from Mahmoud Farajat, General Manager on 10 Apr 2023
Dear Victoria,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,
El personal fue muy amable desde la llegada, prometieron la mejor habitacion, la cual era normal (que esta bien) pero a las 4am llega el camion de la basura y hace mucho ruido por una hora, le falta renovarae el personal muy atento siempre
Francisco
Stayed 2 nights in Feb 2023
Response from Mahmoud Farajat, General Manager on 1 Mar 2023
Dear Francisco,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come back to visit us soon!Sincerely,
Excellent location breathtaking view from the property. Staff are very friendly and helpful too
Fowzia
Stayed 1 night in Feb 2023
Response from Mahmoud Farajat, General Manager on 1 Mar 2023
Dear Fowzia,Thank you for sharing your feedback with us regarding your recent stay at our hotel. It’s great to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Thank you for sharing your thoughts and we hope to have the pleasure to serve you again!Sincerely,
8/10 Good
Judith
Travelled with family
18 Feb 2023
Liked: Cleanliness, staff & service, room comfort
Amazing views from terrace
Staff were friendly and welcoming. Hotel was in a great location, close to Petra. Beautiful views from the bar and terrace. Bar staff were very friendly and helpful. Breakfast was good with a great choice. Rooms were a bit tired but fine for short stay.
Judith
Stayed 1 night in Feb 2023
Response from General Manager, Mahmoud Farajat on 19 Feb 2023
Dear Judith,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.We are looking forward to welcoming you again in the near future.Sincerely,
The location was great as it was away from the town with views of the mountains. The staff were attentive, friendly and genuinely nice. The bar and restaurant offered a superb choice for drinking and dining with a bar snack/light menu and an a la carte menu. We sampled them both and they were delicious. The spa staff and facilities were amazing, we had a Turkish bath and massage and used the sauna and steam room. Overall perfect stay.
Lisa
Stayed 4 nights in Feb 2023
Response from General Manager, Mahmoud Farajat on 16 Feb 2023
Dear Lisa,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,
Response from General Manager, Mahmoud Farajat on 16 Feb 2023
I would like to take this opportunity to thank you for choosing our resort for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.
Response from General Manager, Mahmoud Farajat on 22 Jan 2023
Dear Deyi,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,
Incredible
Everything and everyone amazing.
Great customer service
Mohamed
Stayed 1 night in Dec 2022
Response from General Manager, Muhannad Hameed on 26 Dec 2022
Dear Mohamed,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,
Response from General Manager, Mahmoud Farajat on 4 Dec 2022
Dear Deborah,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,
10/10 Excellent
Jonathan
Travelled with family, Travelled with family and small children
Great views and nice clean hotel with amenities. The staff was awesome and took great care of us and our kids. Good restaurant choices and the Bedouin tent dinner was fabulous. I highly recommend this hotel!
Jonathan
Stayed 2 nights in Oct 2022
Response from General Manager, Mahmoud Farajat on 4 Dec 2022
Dear Jonathan,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely,
Very friendly helpful staff, really felt well looked after. Fabulous views over the mountains.
colin
Stayed 2 nights in Oct 2022
Response from General Manager, Mahmoud Farajat on 4 Dec 2022
Dear Colin,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come back to visit us soon!Sincerely,
10/10 Excellent
Gotz
14 Oct 2022
Liked: Cleanliness, staff & service, amenities
Very enjoyable place
Gotz
Stayed 3 nights in Oct 2022
Response from General Manager, Mahmoud Farajat on 4 Dec 2022
Dear Gotz,Thank you for sharing your feedback with us regarding your recent stay at Petra Marriott Hotel.It’s great to hear that you enjoyed our hotel during your stay. Your comfort and well-being are always our highest priorities.Thank you for sharing your thoughts and we hope to have the pleasure to serve you again!Sincerely,
Friendly staff, excellent food. About 8 minute drive to Petra visitor center.
Ramez
Stayed 1 night in Aug 2022
Response from Mahmoud Farajat on 22 Aug 2022
Dear Guest,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations.We look forward welcoming you back again soon!Sincerely,Mahmoud Farajat,Hotel Manager
The staff were amazing! Very kind and helpful. They went above and beyond to make us comfortable. We are planning another trip to Petra next year and will be staying here! Highly recommend!
Melissa
Stayed 1 night in Aug 2022
Response from Mahmoud Farajat on 14 Aug 2022
Dear Guest,
Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team.
We look forward to welcoming you back in the near future.
Sincerely,
Mahmoud Farajat,
Hotel Manager
Dear Guest,
Thank you for your time in sharing your recent experience with us.
I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations.
We look forward welcoming you back again soon!
Sincerely,
Mahmoud Farajat,
Hotel Manager
Dear Guest,
Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team.
We look forward to welcoming you back in the near future.
Sincerely,
Mahmoud Farajat,
Hotel Manager
Dear Guest,
Thank you for your time in sharing your recent experience with us.
I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations.
We look forward welcoming you back again soon!
Sincerely,
Mahmoud Farajat,
Hotel Manager
The hotel is really beautiful and the service and staff are great. Food on the Bedouin tent was amazing. Nonetheless, I found it too expensive.
Alain
Stayed 2 nights in Jun 2022
Response from Mahmoud Farajat on 15 Jun 2022
Dear Guest,
Thank you for your time in sharing your recent experience with us.
I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations.
We look forward welcoming you back again soon!
Sincerely,
Mahmoud Farajat,
Hotel Manager
Best hotel in Petra! Made my experience 5 star! I was upgraded upon arrival. The food was phenomenal and the service was unparalleled. Thank you to all the staff that made me feel at home!
Native Princess
Stayed 1 night in Mar 2022
Response from Mahmoud Farajat on 22 Mar 2022
Dear Guest,
Thank you for sharing your feedback with us regarding your recent stay at our hotel.
It’s great to hear that you enjoyed our hotel during your stay. As your comfort and well-being are always our highest priorities.
Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
Sincerely,
Mahmoud Farajat,
Hotel Manager
I can’t say enough about the Petra Marriott. We were so well cared for! The food was excellent, everyone went above and beyond to make our stay memorable. I give this hotel my highest rating.
Chris
Stayed 2 nights in Dec 2021
Response from Mahmoud Farajat on 21 Dec 2021
Dear Guest,
Thank you for your time in sharing your recent experience with us Petra Marriott Hotel.
I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations.
We look forward welcoming you back again soon!
Sincerely,
Mahmoud Farajat,
Hotel Manager
Excellent! They upgraded our room to a better view with a simple ask. The pool water was refreshing. The service was amazing! The Bedouin dinner should not be missed. Nothing beats the views at the Marriott!!! Oh and the food 💯
Brodi
Stayed 2 nights in Aug 2021
Response from Mahmoud Farajat on 17 Aug 2021
Dear Guest,
Thank you for taking the time to share your experience with us at Petra Marriott Hotel. We are thrilled to know that your stay with us has met your expectations,
As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.
Looking forward to welcoming you again in the near future.
Sincerely,
Mahmoud Farajat,
Hotel Manager
Dear Guest, Thank you for choosing Petra Marriott Hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Sincerely, Mahmoud Farajat, Hotel Manager
A gorgeous view- lovely overlook of Petra and the mountains. We especially enjoyed the outdoor dining tent with live entertainment as the sun went down.
Verified traveller
Stayed 1 night in Jun 2021
Response from Mahmoud Farajat on 27 Jun 2021
Dear Guest,
Thank you for choosing Petra Marriott Hotel for your recent stay. We appreciate your feedback and It’s great to hear that you enjoyed our Hotel during your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Thank you again for your time and come visit us again soon!
Sincerely,
Mahmoud Farajat,
Hotel Manager
Good covid sanitary measures in place.
Courteous and dedicated staff.
Beautiful site .
Verified traveller
Stayed 2 nights in Apr 2021
Response from Mahmoud Farajat on 7 Apr 2021
Dear Guest,
Thank you for choosing Petra Marriott Hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Looking forward to welcoming you again in the near future.
Sincerely,
Mahmoud Farajat,
Hotel Manager