City view from property

Reviews of The Ritz-Carlton, Vienna

5 out of 5
The Ritz-Carlton, Vienna
Schubertring 5-7, Hotelerrichtungs- und Hotelbetriebs GmbH, Vienna, Vienna

Reviews

9.4

Exceptional

Rating 10 - Excellent. 510 out of 656 reviews" "
Rating 8 - Good. 92 out of 656 reviews" "
Rating 6 - Okay. 29 out of 656 reviews" "
Rating 4 - Poor. 13 out of 656 reviews" "
Rating 2 - Terrible. 12 out of 656 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Garrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!!!
Stayed 2 nights in Apr 2024
Response from Your Ladies & Gentlemen on 29 Apr 2024
Dear Garrick, thank you very much for your stay and your great feedback on a memorable stay experience at The Ritz-Carlton, Vienna. We are proud to know that our Ladies & Gentlemen set a great tone for a perfect time in Vienna, and that you have enjoyed the personalized services throughout the stay. Looking forward to connecting with you soon again.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff professionalism and attention to detail made all the difference during our stay. When we are visiting Vienna again this will be the hotel we will stay
Stayed 6 nights in Apr 2024
Response from Your Ladies & Gentlemen, The Ritz-Carlton, Vienna on 25 Apr 2024
Dear Mustafa, Thank you for sharing your great stay experience and recommendation to all other travelers looking for a place to stay in Vienna and experience those little details that make the difference. It is great to see that you felt the genuine care of our ladies and gentlemen who always go the extra mile to make each and every stay as memorable as possible. We look forward to welcoming you back soon again!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Izabella, Chicago

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room in a perfect location! Staff is so kind and the pool is open until midnight! Had so much fun with the family!
Stayed 2 nights in Apr 2024
Response from Ladies & Gentlemen at The Ritz-Carlton, Vienna on 22 Apr 2024
Dear Izabella, Thank you very much for your stay and sharing about the beautiful stay experience at The Ritz-Carlton, Vienna. It makes us glad to know that you felt comfortable, and that our Ladies & Gentlemen provided a kind service throughout the full journey for you and your family. We look forward to welcome you back soon again. Kind regards, Julia KoflerQuality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Argentino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. I can't think of anything I did not like
Stayed 6 nights in Mar 2024
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 19 Mar 2024
Dear Argentino, Thank you very much for choosing to stay with us and for sharing your kind and great feedback. It is a delight to know that you have liked everything during your stay, and that our Ladies & Gentlemen assured a comfortable stay experience at The Ritz-Carlton, Vienna. We hope to have the chance to welcome you back whenever your travel brings you back to Vienna. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Saul, chula vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent hotel. The rooms are a good size by European standards. The best thing about the hotel is the staff, in particular Alejandro at the VIP Lounge was extremely helpful and welcoming. Thank you Alejandro! I hope we can find other Alejandros at other Ritz hotels😃
Stayed 4 nights in Mar 2024
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 19 Mar 2024
Dear Saul, Thank you very much for your recent stay in Vienna and for having chosen to stay wit us at The Ritz-Carlton, Vienna. It makes us proud to know that you have enjoyed your time at the Club Lounge, most particular because of the service excellence by Alejandro, who is delighted to hear that he has made your stay an extraordinary one. Thank you so much for sharing your experience and for also remembering our Ladies & Gentlemen's name to recognize them also for making your stay an unique one. We look forward to you return visit.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Out of this world perfect location,rooms are incredible,amazing Restuarants,can walk to all major attractions
Stayed 2 nights in Feb 2024
Response from The Ritz-Carlton, Vienna on 27 Feb 2024
Dear Peter, Thank you very much for your stay and for sharing you wonderful feedback about an incredible and amazing stay experience with us. We are delighted to know that you have especially appreciated the location, being close and in walking distance to all major attractions. We hope to have the chance to welcome you back any time soon! Meanwhile, best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great location facility staff very superb
Stayed 1 night in Feb 2024
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 21 Feb 2024
Dear Peter, Thank you for your stay and for taking your time to share your fantastic feedback with us. It is great that you have enjoyed the location and our vicinity to the city center, as well as the superb services of our Ladies & Gentlemen. We look forward to have you back any time soon again! Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 21 Feb 2024
Dear Dan, Thank you very much for your stay at The Ritz-Carlton, Vienna and for sharing your positive review with us. We hope to have the chance to welcoming you back soon again!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from The Ritz-Carlton, Vienna on 5 Feb 2024
Dear Diane, Thank you for your stay at The Ritz-Carlton, Vienna, and for sharing your wonderful scoring reflecting on a memorable stay experience with us!We look forward to meeting you soon again here in Vienna. Best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Gareth A, Cardiff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, fantastic breakfast, rooms, spa and bars.
Stayed 3 nights in Jan 2024
Response from The Ritz-Carlton, Vienna on 15 Jan 2024
Dear Gareth A, Thank you very much for your stay at The Ritz-Carlton, Vienna, and for sharing your kind words with us. It is a delight to read through your comment about an excellent hotel experience, with a fantastic breakfast offerings. We hope to have the chance to welcoming you back soon again!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

CHARLIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for Central Vienna and the Christmas markets and Spirit ~staff awesome ~ Love 💜Vienna ~ Love Ritz Carlton ~ back for sure in ‘24 😎🏴‍☠️🪬
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 21 Feb 2024
Dear CHARLIE, Thank you for your great review, based on your most recent stay experience in Vienna. It is great that you have experienced the spirit all around the magical Christmas markets in the city, and that you have been well taken care of our awesome Ladies & Gentlemen! We cannot wait to have you back soon again, and most specially already this year! See you soon, Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can you say... It's the Ritz... and it lives up to its reputation. Exceptional service by the ladies & gentlemen of the Ritz staff. Conveniently located on the Ring road & walking distance of all of the incredible sites of this historical European capital city
Stayed 4 nights in Dec 2023
Response from The Ritz-Carlton, Vienna on 2 Jan 2024
Dear Donald, thank you very much for your great review after your stay with us. We are delighted to have you hosted as our Ritz-Carlton guest for life, and for having lived up on and above your expectations. We hope to have the chance to welcome you back already in 2024 on your next travels to Vienna!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Living up to to its stellar reputation
The hotel excels by all measures be they aesthetics, service, location, dining, sustainability, and amenities. I hope to return for another visit in 2024.
Stayed 9 nights in Dec 2023
Response from The Ritz-Carlton, Vienna on 29 Dec 2023
Dear Judy, on behalf of our Ladies & Gentlemen, we thank you for your visit and for choosing to stay with us. It is great to hear that you will plan another visit to Vienna and our property in 2024, and we look forward to welcoming you back again! Thank you for sharing that your stay experience was living up to its stellar reputation. Have a Happy New Year, we look forward to meet you next year.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

NIKOLAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Ritz-Carlton, Vienna on 27 Dec 2023
Dear NIKOLAY,We thank you for choosing to stay with us and for sharing your wonderful review. It is always a delight to know that our valued guest have had a memorable and unique experience whilst being our guests. We look forward to meeting you soon again, whenever your travels bring you back to Vienna.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot
Location is fantastic. Staff very helpful. Gym, pool, spa - clean and accessible. Private steam / sauna for women.
Stayed 1 night in Dec 2023
Response from The Ritz-Carlton, Vienna on 20 Dec 2023
Dear Kathleen, Thank you for your stay and your wonderful review. We are delighted that you have enjoyed your time with us and felt in particular comfortable in our The Ritz-Carlton Spa, where we have an urban hideaway in the city with Fitness Center, Waterworld and Sauna World. Thank you for complimenting on the helpfulness of our Ladies & Gentlemen, we are delighted to know that the Ladies & Gentlemen made the difference to be at the perfect spot.We look forward for your next visit and cannot wait to welcome you back.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

IMOGENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service as always
Stayed 2 nights in Dec 2023
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 15 Dec 2023
Dear IMOGENE, Thank you very much for your great review and for your wonderful scoring on an excellent service. We are delighted to know that you have been staying with us again, and look forward to meet you soon in the New Year 2024 on your next Vienna travels. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

4/10 Poor

Erika

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I checked in, I was not notified that breakfast came with the room I made a spa reservation for a service weeks in advance and found out as I was checked in to the spa that I could not get the facial, the appropriate staff was not there. The manager was extremely apologetic and certainly made up for it. This is not something I would expect from the Ritz Carlton. The private tub was not working. I had dinner at the bar and asked for certain things with my burger and the waiter forgot everything I asked for. The TV was unplugged. I have stayed at several Ritz Carlton properties all over the world and this was by far the worst one.
Stayed 4 nights in Dec 2023
Response from The Ritz-Carlton, Vienna on 11 Dec 2023
Dear Erika, Thank you very much for choosing to stay at The Ritz-Carlton, Vienna whilst being in Austria. We are sorry to know that the facial appointment was not able to be conducted by our team members. As you might know already, the health of our Ladies & Gentlemen is the most importance, and in case of such situations, we regret to inform that an appointment can be only cancelled, if there is no possibility for an alternative offerings. Rest assured, that our spa team always goes above and beyond to look for alternatives, and we are sorry that you were not able to experience it on this stay with us. Also thank you for your additional comments on the meal request and TV details, we have shared with our team to continue to deliver upon guest request with our Ritz-Carlton standards. We hope to have the opportunity to welcoming you back in the future, please connect with us prior your next stay, so we can make up for the last time shortcomings.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice building in a good neighborhood.
Stayed 1 night in Nov 2023
Response from The Ritz-Carlton, Vienna on 4 Dec 2023
Dear William, Thank you for your stay with us and for taking your time to share your feedback. It is great to hear that you have enjoyed your stay and appreciated the good neighborhood of our location. We hope to have the chance to welcoming you back soon again. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

8/10 Good

Bruce, Vernon

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from The Ritz-Carlton, Vienna on 4 Dec 2023
Dear Bruce, Thank you for your stay and thank you for sharing your scoring with us. We hope to welcoming you back again! Whenever your travel brings you back to Vienna, please feel free to reach out to us directly prior to your stay, to assure a perfect setup of your desired preferences. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Denise

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing, beautiful building, very conveniently located
Stayed 4 nights in Nov 2023
Response from The Ritz-Carlton, Vienna on 4 Dec 2023
Dear Denise, thank you for your stay and for sharing your wonderful review. It is a delight to read that our Ladies & Gentlemen made the difference with providing the finest personal service and facilities. We look forward to your return visit to Vienna. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
High end room, immaculate and had every little thing necessary. Staff had left a bottle of bubbles because it was my birthday, very helpful generally. I will return to Vienna because it was fantastic and I will very likely choose the Ritz Carlton again 👍
Stayed 2 nights in Nov 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton, Vienna on 20 Nov 2023
Dear Paul, Thank you very much for your recent stay, especially knowing that you have chosen to stay with us during your birthday celebration - once again, Happy Belated Birthday to you! We are delighted to know that our Ladie & Gentlemen created a beautiful setup in your room and making your birthday to a memorable one. We wish to welcome you soon again for another fantastic stay with us. Kind regards, Julia Kofler, Quality Manager

10/10 Excellent

andrzej

Stayed 6 nights in Nov 2023
Response from The Ritz-Carlton, Vienna on 11 Dec 2023
Dear andrzej, Thank you for your stay with us and for sharing your wonderful feedback. We are delighted to know that you had a great time whilst being in Vienna and look forward to welcoming you back any time soon again. Kind regards, Julia Kofler. Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent definitely go back again
Stayed 4 nights in Oct 2023
Response from The Ritz-Carlton, Vienna on 30 Oct 2023
Dear Ana, Thank you for your stay at The Ritz-Carlton, Vienna. It is great to know that our Ladies & Gentlemen created an excellent stay experience, we are looking forward to welcoming you back soon again. Best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Eugene, Vernon Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent, as you would expect from Ritz-Carlton. Great location, amazing staff. Rooms are really thought through.
Stayed 7 nights in Oct 2023
Response from The Ritz-Carlton, Vienna on 30 Oct 2023
Dear Eugene, Thank you for your stay and your feedback about a true Ritz-Carlton stay in Vienna. It is great that you have been loyal to our brand, and we look forward to provide the finest personal services and facilities also on your next stay with us. Best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny
Another amazing 3 night stay here in a premium delux room. The hotel staff are so friendly and nothing is too much trouble. Breakfast was plentiful with lots of choice. It really is luxurious and worth every penny. Great location for St Stephens Cathedral, shopping and the train station. We will return!
Stayed 3 nights in Oct 2023
Response from The Ritz-Carlton, Vienna on 30 Oct 2023
Dear Helen, Thank you very much for your recent stay and for taking your time to share about your stay experience. We are delighted to know that you have enjoyed your stay in our Premium Deluxe Room, having started your day with the plentiful choice at our breakfast and being well taken care of by our Ladies & Gentlemen who created a memorable stay experience for you.We look forward to your return!Best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff service extraordinary
Stayed 3 nights in Oct 2023
Response from The Ritz-Carlton, Vienna on 30 Oct 2023
Dear Jorge, Thank you very much for choosing to stay at The Ritz-Carlton, Vienna whilst being in Austria. It is a delight to know that our Ladies & Gentlemen went above and beyond to make your stay extraordinary! Once again thank you for your feedback, and we look forward to connect with you soon again.Best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

hamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and stuff
Stayed 5 nights in Oct 2023
Response from The Ritz-Carlton, Vienna on 30 Oct 2023
Dear Hamad, It is a pleasure to read your lovely comment about your recent stay at The Ritz-Carlton, Vienna. Thank you for your stay and taking the time to share about your nice experiences, especially about the interactions you had with our Ladies & Gentlemen, making your stay an unique and memorable one. Best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Richard, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms. Great location. An excellent staff. The staff was very welcoming, attentive and pleasant.
Stayed 4 nights in Sep 2023
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 13 Oct 2023
Dear Richard, Thank you for your stay and for your great review on this platform. It is great to read that our Ladies & Gentlemen made you feel welcoming and comfortable throughout your stay. We look forward to welcoming you soon again. Best regards, Julia Kofler, Quality Manger, The Ritz-Carlton, Vienna

10/10 Excellent

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star service, which is what you would expect from a Ritz Carlton.
Stayed 4 nights in Oct 2023
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 13 Oct 2023
Dear Kirk, Thank you for your stay at The Ritz-Carlton, Vienna. It is a delight to know that you are rating the services of our Ladies & Gentlemen and our hotel as a five star service, highlighting the exclusive Ritz-Carlton hospitality. Best regards, Julia Kofler, Quality Manger, The Ritz-Carlton, Vienna

10/10 Excellent

Zara

Stayed 8 nights in Sep 2023
Response from The Ritz-Carlton, Vienna on 30 Oct 2023
Dear Zara, Thank you for your recent stay with us and your excellent feedback on memorable stay experience at The Ritz-Carlton, Vienna. We look forward to have the chance to welcoming you back. Best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence, perfection and kindness seems to be in everyone’s hearts here.
Stayed 3 nights in Sep 2023
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 13 Oct 2023
Dear Steve, Thank you for your feedback and your stay at The Ritz-Carlton, Vienna. It is great to know that you have experienced a journey of excellence, whilst staying with us. Thank you for highlighting the perfection and kindness in our Ladies & Gentlemen's hearts.Best regards, Julia Kofler, Quality Manger, The Ritz-Carlton, Vienna

10/10 Excellent

Ammar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Sep 2023
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 13 Oct 2023
Dear Ammar, Thank you for your recent stay and for sharing your positive feedback with us. We look forward to have the opportunity to welcome you back soon again. Best regards, Julia Kofler, Quality Manger, The Ritz-Carlton, Vienna

8/10 Good

mohammad

Stayed 3 nights in Sep 2023
Response from Ladies & Gentlemen of The Ritz-Carlton, Vienna on 13 Oct 2023
Dear mohammad, Thank you very much for your stay at The Ritz-Carlton, Vienna. We hope you still think back of a great stay experience during your stay in Vienna, and hope to reconnect on your next visit to Austria's capital. Best regards, Julia Kofler, Quality Manger, The Ritz-Carlton, Vienna

10/10 Excellent

Jenny

Travelled with family
Liked: Amenities
I really like here!
Stayed 7 nights in Aug 2023
Response from Judit on 21 Aug 2023
Dear Ms. Jenny,I am pleased to know that you enjoyed your stay so much and delighted that you consider The Ritz-Carlton, Vienna to be a ‘home away from home’. I do hope we may have the pleasure of welcoming you for many years to come.With kind regards,Judit SiposQuality Manager

10/10 Excellent

Suresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Maja on 17 Aug 2023
Dear Suresh,Warm greetings from The Ritz-Carlton, Vienna!On behalf of the entire hotel team I would like to thank you for your kind feedback. I am delighted to read that you enjoyed your stay and we hope to welcome you again soon.With best regardsMajaReservations

10/10 Excellent

Michele Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy stay at the Ritz Carlton, Vienna. Good service, restaurants, location.
Stayed 7 nights in Jul 2023
Response from Maja on 14 Aug 2023
Dear Michele Marie,Warm greetings from The Ritz-Carlton, Vienna!On behalf of the entire hotel team I would like to thank you for your kind feedback. I am glad to read that you enjoyed your stay so much and felt well taken care of by our staff.All Ladies and Gentlemen of The Ritz-Carlton, Vienna hope to welcome you again soon.With best regardsMajaReservations Department

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our trip to Switzerland & Austria. This property is gorgeous, rooms are very comfortable & service is outstanding. We highly recommend this property for a memorable experience.
Stayed 2 nights in Jul 2023
Response from Judit on 4 Aug 2023
Dear Mr. Paul,I am pleased to know that you enjoyed your stay so much and delighted that you consider The Ritz-Carlton, Vienna to be a ‘home away from home’. I do hope we may have the pleasure of welcoming you for many years to come.With kind regards,Judit SiposQuality Manager

10/10 Excellent

ISIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 3 nights in Jul 2023
Response from Judit on 4 Aug 2023
Dear Ms. Iris,I am pleased to know that you enjoyed your stay so much and delighted that you consider The Ritz-Carlton, Vienna to be a ‘home away from home’. I do hope we may have the pleasure of welcoming you for many years to come.With kind regards,Judit SiposQuality Manager

6/10 Okay

WILLIAM

Travelled with group
Liked: Staff & service
I thought it was overpriced. The rooms were nice but the balconies were disappointing - hardly worth mentioning as a feature of the room - especially as it probably increased the price of the room. The staff were very friendly and the location is very good. The dining room, where we were served a delicious breakfast, at night became a pretentious and expensive steak house. The hotel was lovely, the rooms okay but it was not good value for money and I would not stay there again, nor would I recommend it to friends.
Stayed 3 nights in Jul 2023
Response from Judit on 4 Aug 2023
Dear Mr. William,Thank you very much for sharing your insights with us. I am sorry to hear, that we were not able to met and exceed your expectations regarding our balconies and steakhouse restaurant. I have shared your kind feedback with all Ladies and Gentlemen are we are continuously working on improving our services based on our guests' feedback.We are looking forward to an opportunity to welcome you back.With kind regards,Judit SiposQuality Manager

10/10 Excellent

Ivonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Junior suites are very nice! Hotel has a great location, easy to walk around.
Stayed 4 nights in Jul 2023

10/10 Excellent

farhana

Stayed 4 nights in Jul 2023
Response from Maja on 19 Jul 2023
Dear farhana,Warm greetings from The Ritz-Carlton, Vienna!On behalf of the entire hotel team I would like to thank you for your kind feedback. I am glad that you enjoyed your stay with us and we hope to welcome you again soon!With best regardsMajaReservations Department

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Maja on 17 Jul 2023
Dear Dominique,Warm greetings from The Ritz-Carlton, Vienna!On behalf of the entire hotel team I would like to thank you for your kind feedback. I am delighted to see that you enjoyed your stay with us!All Ladies and Gentlemen of The Ritz-Carlton, Vienna hope to welcome you again soon.With best regardsMajaReservations Department

10/10 Excellent

Rukhsana, Calgary

Stayed 4 nights in Jul 2023
Response from Judit on 4 Aug 2023
Dear Ms. Rukhsana,I am pleased to know that you enjoyed your stay so much and delighted that you consider The Ritz-Carlton, Vienna to be a ‘home away from home’. I do hope we may have the pleasure of welcoming you for many years to come.With kind regards,Judit SiposQuality Manager

10/10 Excellent

Gregory, Weston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent staff, great hotel room and location.
Stayed 3 nights in Jul 2023
Response from Maja on 17 Jul 2023
Dear Gregory,Warm greetings from The Ritz-Carlton, Vienna!On behalf of the entire hotel team I would like to thank you for your kind feedback. I am delighted to hear that you enjoyed your stay and felt well taken care of.All Ladies and Gentlemen of The Ritz-Carlton, Vienna hope to welcome you again soon. With best regardsMajaReservations Department

10/10 Excellent

Oksana, BROOKLYN

Travelled with family
Great
Stayed 3 nights in Jul 2023
Response from Maja on 10 Jul 2023
Dear Ms. Oksana,Warm greetings from The Ritz-Carlton, Vienna!On behalf of the entire hotel staff I would like to thank you for your wonderful feedback. I am delighted to hear that you enjoyed your stay with us and we hope to welcome you again soon.With best regardsMajaReservations Department

10/10 Excellent

gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience, extraordinary location professional and friendly staff ( specially Javier from Malaga) the only negative thing noticing is that the AC at night doesn’t cool down enough. But, will be back!
Stayed 3 nights in Jun 2023
Response from Maja on 4 Jul 2023
Dear gonzalo,Warm greetings from The Ritz-Carlton, Vienna!We value your encouraging but still constructive comments greatly, which allow us to focus on the important issues of guest service and personal attention. On behalf of all the Ladies and Gentlemen and especially Javier I would like to thank you for taking the time to share your kind insights with us and we hope to welcome you again soon.With best regardsMajaReservations Department

10/10 Excellent

Sailaja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Maja on 4 Jul 2023
Dear Sailaja,Warm greetings from The Ritz-Carlton, Vienna!On behalf of the entire hotel team I want to thank you for your wonderful feedback. I am delighted to read that you enjoyed your stay and we hope to welcome you again soon. With best regardsMajaReservations Department

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff were amazing. Professional, polite and helpful at all times. Lukewarm food served in Italian Restaurant at very high price. Bath did not feel clean. Location excellent.
Stayed 2 nights in Jun 2023
Response from Judit on 26 Jun 2023
Dear Mr. Richard,We value greatly such encouraging but still constructive comments, which allow us to focus on the important issues of guest service and personal attention. On behalf of all the Ladies and Gentlemen, may I thank you for taking the time and trouble to share with us your kind insights.With warm regards,Judit SiposQuality Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 4 nights in Jun 2023
Response from Maja on 26 Jun 2023
Dear Michael,Warm greetings from The Ritz-Carlton, Vienna!On behalf of the entire hotel team I want to thank you for your kind feedback. I am delighted to hear that you felt well taken care of by our staff and enjoyed your stay so much.All Ladies and Gentlemen of The Ritz-Carlton, Vienna hope to welcome you again soon.With best regardsMajaReservations Department

10/10 Excellent

bogdan, worcester

Stayed 2 nights in Jun 2023
Response from Maja on 14 Jul 2023
Dear bogdan,Warm greetings from The Ritz-Carlton, Vienna!On behalf of the entire hotel staff I would like to thank you for your kind feedback. I am glad to see that you enjoyed your stay with us and we all hope to welcome you again soon.With best regardsMajaReservations DepartmentThe Ritz-Carlton, Vienna