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Reviews of Leonardo Hotel Vienna Schönbrunn

3 out of 5
Leonardo Hotel Vienna Schönbrunn
Linke Wienzeile 224, Vienna, Vienna

Reviews

8.8

Excellent

Rating 10 - Excellent. 520 out of 1002 reviews" "
Rating 8 - Good. 389 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 10 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Milos

Liked: Property conditions & facilities
No
Stayed 2 nights in Apr 2024
Response from Leonardo Team on 3 May 2024
Dear Milos, thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price. Proximity to the Ubahn station gave good access to the city and to Schonbrunn. Ok breakfast for the price but I wish they would offer real orange juice rather than squash. Nice to have a fridge, bottle of water and a coffee machine. I had to ask for more pods but these were provided. I had an issue with the door lock and this was attended to very promptly. Useful Spar supermarket next door but closes at 8 and not open on Sunday. A reasonable choice if you can get it at a good price. Only two stops on U6 from Westbahnhof. Need to change to get to Hauptbahnhof. Direct train from Mitte if arriving at the airport. Limited options for food nearby but I got the 72 hour travel ticket and it was easy enough to reach other options.
Stayed 4 nights in Apr 2024
Response from Leonardo Team on 23 Apr 2024
Dear Philip,your detailed review is greatly appreciated. We are pleased to know that you found our hotel to be a good value choice with its convenient location and amenities. Our team always strives to provide a comfortable stay and we're glad to hear that your issue with the door lock was promptly attended to. Your comments regarding breakfast have been noted. We constantly aim to enhance our guests' experiences and your feedback is invaluable in this regard.We hope you enjoyed exploring the city and found the nearby transport links useful. It's our goal to offer a base from which our guests can easily explore all that Vienna has to offer.We look forward to welcoming you back to Leonardo Hotel Vienna Schoenbrunn in the future.Sincerely,Milica KrojsGuest Relation Agent

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leonardo Team on 23 Apr 2024
Dear Veronica,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Super easy to get into city centre through the train station right across the street. Very clean, breakfast was good. Was an easy stay!
Stayed 1 night in Mar 2024
Response from Leonardo Team on 2 Apr 2024
Dear Mari,thank you for the excellent review of our hotel! We are delighted to hear that you enjoyed the convenient location of our hotel as well as the room to be clean. Your positive comments regarding our breakfast are also appreciated. We strive to provide a variety of options to cater to the diverse tastes of our guests. Thank you once again for sharing your experience. We look forward to welcoming you back during your next visit to Vienna.Best regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 2 nights in Mar 2024
Response from Leonardo Team on 2 Apr 2024
Dear Brian,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Gerald, High Bentham

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Leonardo Team on 29 Mar 2024
Dear Gerald,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Jack, Halstead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Nice Hotel for a very good price, restaurant looked good but we did not use this. It has a mini supermarket next door which is very convenient. The surrounding area was a little dirty, but very close to the train station that goes straight to Vienna city centre. Overall a very nice hotel and would happily stay again.
Stayed 3 nights in Mar 2024
Response from Leonardo Team on 6 Mar 2024
Dear Jack,thank you for sharing your experience with us. We are delighted to learn that you found our hotel nice and our pricing agreeable. We're also glad that you found the proximity to the supermarket and metro station convenient for your needs. We are looking forward to welcoming you back in the future.With warm regards,Milica KrojsGuest Relation Agent

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the super market, public transportation, restaurants. Staff are friendly and helpful. Clean room!
Stayed 4 nights in Feb 2024
Response from Eva Fitzinger, General Manager on 20 Feb 2024
Dear William,we are pleased to hear that you appreciate our location and the friendliness of our staff. Your positive comments are very motivating for our team. However, we note that you were not completely satisfied with some aspects of your stay. Please be assured that we always strive to provide the best possible experience for our guests. In this regard, we place great importance on the training and development of our staff.Thank you again for your feedback and we hope to welcome you back soon.With kind regards,

10/10 Excellent

HUSEYIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and efficient… Very good breakfast… This is all you expect. Thanks.
Stayed 3 nights in Feb 2024
Response from Front Office on 17 Feb 2024
Dear Huseyin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Vienna Schönbrunn Team

10/10 Excellent

Jamie Alexander Kofi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the underground train station. Very clean and comfortable and very efficient staff
Stayed 4 nights in Jan 2024
Response from Leonardo Team on 3 Feb 2024
Dear Jamie Alexander Kofi,thank you for the excellent review of our hotel! Your kind words about our location, cleanliness, comfort, and efficiency of our staff are greatly appreciated. It is our aim to provide an enjoyable stay for each of our guests and it is uplifting to hear that we were able to meet your expectations.Thank you for choosing Leonardo Hotel Vienna Schoenbrunn. We look forward to the opportunity of welcoming you back in the future.Sincerely,Milica KrojsGuest Relation Agent

8/10 Good

Maryse Brassard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon rapport qualité prix! Facile d’accès (en face d’une station de métro). Propre et confortable. Je recommande!
Stayed 4 nights in Jan 2024
Response from Leonardo Team on 3 Feb 2024
Dear Maryse Brassard,thank you for taking the time to share your feedback.It's delightful to learn that you found our hotel to offer good value for money, and that our clean and comfortable setup contributed to your positive experience. Accessibility is indeed one of our key features, and we're glad you found it convenient. Your recommendation means the world to us. We hope to have the pleasure of welcoming you back to Leonardo Hotel Vienna Schoenbrunn in the near future. Best regards, Milica Krojs Guest Relation Agent

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leonardo Team on 25 Jan 2024
Dear Christina,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

jeiser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for visit Vienna, very easy to move to the down town and easy to parking car if you driving, in my case, very nice place
Stayed 2 nights in Jan 2024
Response from Leonardo Team on 11 Jan 2024
Dear Jeiser,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Devi

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient near to train station and Room was nice and clean
Stayed 3 nights in Jan 2024
Response from Leonardo Team on 9 Jan 2024
Dear Devi,thank you for staying with us and for taking the time to leave us your feedback. We are delighted to hear that you found the location to be convenient and the room to be both nice and clean.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Nice hotel and breakfast was good.
Stayed 2 nights in Dec 2023
Response from Leonardo Team on 9 Jan 2024
Dear guest,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially our breakfast selection.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Ejub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Leonardo Team on 9 Jan 2024
Dear Ejub,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Deniz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Your Leonardo Team on 5 Jan 2024
Dear Deniz,we very much appreciate your review regarding your stay at our Leonardo Vienna Schönbrunn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and friendly staff. Enjoyed our stay
Stayed 1 night in Dec 2023
Response from Eva Fitzinger, General Manager on 2 Jan 2024
Dear Guest,We are pleased to hear that your stay at Hotel Leonardo Vienna Schönbrunn lived up to your expectations.It is heartening to know that our team's kindness and helpfulness positively impacted your experience. It's always a joy to hear such positive comments about our staff, and we will definitely convey your kind words to them. Thank you for sharing your experience with us. We look forward to welcoming you again soon.Best regards from Vienna

6/10 Okay

Adam William

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
On the whole, it was a good stay but they didn't routinely clean the room and we noticed the floor and toilet was not cleaned over several days during our stay. Staff were friendly and the furniture was nice.
Stayed 4 nights in Dec 2023
Response from Leonardo Team on 25 Dec 2023
Dear Mr WIlliam,It is heartening to hear that you had a generally pleasant stay at our hotel, Hotel Leonardo Vienna Schönbrunn, and our team's friendliness and our interiors added value to your experience.However, it is important for us to address your concerns regarding the cleanliness of your room. We take pride in maintaining high standards of cleanliness and hygiene, and it is disappointing to hear that we did not meet these expectations in your case. We assure you that what you experienced is not typical at our establishment.Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to serve you better in the future.Best regards,Anna SchwarzFront Office Managerin

10/10 Excellent

Oday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office on 18 Dec 2023
Dear Oday,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

4/10 Poor

maria

Liked: Cleanliness, property conditions & facilities, room comfort
First of all it was stated there is a concierge to help us for tours, but unfortunately the agent said that we have to go to the city center and it was freezing , 2nd it show that it is a few steps away from subway but we walk for more than 40 minutes to get to the hotel, 3rd no telephone, refrigerator is broken so we have to move to another room and still not working, we don’t want to move to another room again and then when we need to ask questions we have to go down to the lobby and ask questions to the ladies which is one of them is not very nice, 4th, is do not believe what other people say that this hotel is good because it’s very far from city center and concierge as it stated..and then it shows free water we got water one time and that’s it…never believe again… and the reward change which is no good….
Stayed 3 nights in Dec 2023
Response from Leonardo Team on 12 Dec 2023
Dear Maria,thank you for staying with us and for taking the time to leave us your feedback.We would like to point out that the Längenfeldgasse subway station (lines U4 and U6) is only 100 meters away from the hotel.We regret also the inconvenience you faced concerning the refrigerator in your room. Your comfort at Leonardo Hotel Vienna Schoenbrunn is of utmost importance to us, and we always strive to provide the highest level of service and facilities for our esteemed guests.Please be assured that we have already forwarded all the information to our in-house technician to resolve this problem.We truly appreciate your understanding in this matter and hope you will give us another opportunity to serve you better in the future.With warm regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Stephen Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Nov 2023
Response from Leonardo Team on 7 Dec 2023
Dear Stephen Leslie,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, with modern and clean rooms. We especially liked our balcony! The breakfast was okay, but we visited the spar shop next doors instead as you got more value for money.
Stayed 4 nights in Nov 2023
Response from Leonardo Team on 5 Dec 2023
Dear guest,thank you for your good review. We are pleased to hear that you enjoyed your stay, especially our modern room facilities and the cleanliness.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At just a couple of stops from the hotel via train, is Schönbrunn, the royal palace. The station is across the street from the hotel. Great starting point for a Vienna visit.
Stayed 2 nights in Nov 2023
Response from Leonardo Team on 29 Nov 2023
Dear Juan,thank you for your good review. We are pleased to hear that you enjoyed your stay, especially the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Almaz, Almaty

Stayed 2 nights in Nov 2023
Response from Front Office on 18 Dec 2023
Dear Almaz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

8/10 Good

IRMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Leonardo Team on 28 Nov 2023
Dear Irma,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

6/10 Okay

Amar

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Service and location are both great, the room however could be better. One of the light bulbs was not working and instead of soap or hand-wash at the sink, there was body wash.
Stayed 2 nights in Nov 2023
Response from Leonardo Team on 28 Nov 2023
Dear Amar,thank you for taking the time to share your feedback.We are glad that you appreciated our good service and the convenient location of our hotel.We hope to welcome you back to our hotel very soon!Sincerely,Milica KrojsGuest Relation Agent

10/10 Excellent

Leonel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Very helpful and thoughtful. I want to extend my appreciation specifically to the check in staff the date of the arrival. They did their best to accommodate us the best way possible. We had been traveling by train all night from Germany and thanks to the staff at front desk we were able to check in earlier. Very good hotel experience.
Response from Leonardo Team on 13 Nov 2023
Dear Leonel,thank you for staying with us and for taking the time to leave us your feedback. It is our ultimate goal to provide our guests with a pleasant stay and we are glad that our staff was able to contribute to this.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

TRYFON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Α money value business stay in Vienna
Stayed 3 nights in Oct 2023
Response from Leonardo Team on 30 Oct 2023
Dear Tryfon,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

PAUL

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
HAD SILVERFISH IN ROOM ROOM NOT MADE UP DAILY
Stayed 5 nights in Sep 2023
Response from Leonardo Team on 30 Oct 2023
Dear Paul,thank you for taking the time to review your stay in our hotel. Regarding the cleaning, we take note of your feedback. Thanks to such comments we can further improve our service and offer a pleasant stay to all our guests.We hope to see you again very soon. Sincerely, Milica KrojsGuest Relation Agent

8/10 Good

freya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern and spacious, bed was very comfortable. Very reasonable for the price However the air conditioning was awful and I did find the room very hot - would be unbearable in summer so bear that in mind before booking.
Stayed 2 nights in Oct 2023
Response from Leonardo Team on 24 Oct 2023
Dear Freya,thank you for staying with us and for taking the time to leave us your feedback. We are very pleased that you enjoyed your stay at the Leonardo Vienna Schoenbrunn and thank you for your words of praise about our spacious rooms and comfortable beds.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Tae Seob

Stayed 1 night in Oct 2023
Response from Leonardo Team on 19 Oct 2023
Dear Tae Seob,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine at this hotel. Comfortable, clean, helpful staff, and an excellent breakfast buffet. Only across from the U-bahn system, so very convenient. I would recommend the Leonardo to any travellers to Vienna.
Stayed 5 nights in Oct 2023
Response from Leonardo Team on 18 Oct 2023
Dear Howard,thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay at the Leonardo Vienna Schoenbrunn and thank you for your words of praise about our helpful staff, the comfort of our rooms and the cleanliness. It is great to hear that you appreciate our location near the metro station, as well as our delicious breakfast.We are already looking forward to your next visit and hope that your next experience will be just as pleasant.Best regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Juan Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leonardo Team on 17 Oct 2023
Dear Juan Ignacio,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Graciela, San Francisco

Liked: Cleanliness, amenities
It is on s busy avenue The hotel is well built and the windows are thick and protect from the noise Behind the hotel there is a quiet area Very nice A super market at the corner The hotel reception is lovely Welcoming Awesome
Stayed 1 night in Oct 2023
Response from Leonardo Team on 17 Oct 2023
Dear Graciela,thank you for staying with us and for taking the time to leave us your feedback. We are very pleased that you enjoyed your stay at the Leonardo Vienna Schoenbrunn and thank you for your words of praise about our noise insulation. Your praise to our staff is very encouraging and motivates us to continue providing excellent service.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Freydun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Leonardo Team on 12 Oct 2023
Dear Freydun,thank you for your good review. We are pleased to hear that you enjoyed your stay with us.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

MICHAEL, Huntingdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient tourist/business class hitel just a few stops from the centre on the U4. Nice, good sized room, good shower, decent storage and a small fridge. There's a few eating options nearby ( recommend the Strasser-Brau pub/ restaurant). Staff were friendly and efficient. Recommended...decent value for money.
Stayed 4 nights in Oct 2023
Response from Leonardo Team on 10 Oct 2023
Dear Michael,thank you for staying with us and for taking the time to leave us your feedback. It is our goal to provide our guests with a pleasant atmosphere and we are very pleased to hear that our excellent location and helpful staff contributed to your positive experience.A good value for money is our aim. You should go home with the good feeling that you have received the service you expect - and perhaps a little more.Your words strengthen us in our intention and we are grateful that you recommend us.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

nicola

Stayed 3 nights in Oct 2023
Response from Leonardo Team on 30 Oct 2023
Dear Nicola,thank you for your good review. We are pleased to hear that you enjoyed your stay with us.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Elizabeth

Stayed 9 nights in Sep 2023
Response from Leonardo Team on 10 Oct 2023
Dear Elizabeth,thank you for your good review. We are pleased to hear that you enjoyed your stay with us.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna 2023
Great hotel, in front of metro station but not many diner place to go walking distance beside Erni’s that was good
Stayed 4 nights in Sep 2023
Response from Leonardo Team on 6 Oct 2023
Dear Hugo, thank you for staying with us and for taking the time to leave us your feedback.We are very pleased to hear that you enjoyed your stay at the Leonardo Vienna Schoenbrunn.We are also glad that you found the proximity to public transportation to be a positive. We are already looking forward to your next visit and hope that your next experience will be just as pleasant.Best regards,Milica KrojsGuest Relation Agent

8/10 Good

Elaine louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location with good transport links,the tube is just over the road,the hotel is in good condition nice largish rooms and the hotel has a nice bar.
Stayed 4 nights in Sep 2023
Response from Leonardo Team on 4 Oct 2023
Dear Elaine Iouise,thank you for staying with us and for taking the time to leave us your feedback.We are delighted to hear that you enjoyed the comfort of the room and our hotel bar, as well as the convenient location of our hotel. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay near metro
We had three rooms for 4 nights for a family visit to Vienna. Our stay was very comfortable. Hotel Location is quite convenient as this very short distance to Metro line. Hotel staff is professional and arranged our ride to airport. All in all very good experience and great value for money.
Stayed 4 nights in Sep 2023
Response from Leonardo Team on 2 Oct 2023
Dear Tushar,thank you for staying with us and for taking the time to leave us your feedback. It is our goal to provide our guests with a pleasant atmosphere and we are very glad to hear that our excellent location and helpful staff contributed to your positive experience.A good value for money is our goal. You should go home with the good feeling that you got the service you expected - and maybe a little bit more.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Elvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place!
Stayed 2 nights in Sep 2023
Response from Leonardo Team on 2 Oct 2023
Dear Elvin,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Nestor J

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel. Staff helpful and pleasant. Breakfast excellent but had to pay 15€ per person per day. Housekeeping made the beds everyday but failed to replace the dirty cups that was used on day 1.It was there dirty all 4 days!! Very convenient...close to metro and grocery store. All in all a good stay
Stayed 5 nights in Sep 2023
Response from Leonardo Team on 2 Oct 2023
Dear Nestor J,thank you for your good review. It is our goal to provide our guests with a pleasant atmosphere and we are very pleased to hear that our excellent location and helpful staff contributed to your positive experience. Your positive comments regarding our breakfast are also appreciated. Regarding the coffee cups, we take note of your feedback. Thanks to such comments we can further improve our service and provide a pleasant stay for all our guests.We hope to welcome you back to our hotel very soon!Sincerely,Milica KrojsGuest Relation Agent

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Leonardo Team on 2 Oct 2023
Dear Christopher,thank you for your good review. We are pleased to hear that you enjoyed your stay with us.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We were a family of four (two elementary aged children) and the room was spacious and perfect for us. The shower is weird but not a problem as some people commented. It was extremely quiet even though our 1st (US 2nd) floor room faced the U train. Also it was only an 8 minute U train ride from Karlzplatz so the location is fantastic.
Stayed 1 night in Sep 2023
Response from Leonardo Team on 28 Sept 2023
Dear Lauren,thank you for staying with us and for taking the time to leave us your feedback. We are very pleased that you enjoyed your stay at the Leonardo Hotel Vienna Schoenbrunn and thank you for your words of praise about our spacious and nice rooms as well as the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated the location as it has a grocery store on the ground level, with several good restaurants near enough to walk to. Additionally, it is near Schönbrunn Palace and other places of interest. Our room was well kept, but it was disappointing to be asked to pay for additional coffee pods and/or creamer in our room.
Stayed 5 nights in Sep 2023
Response from Leonardo Team on 28 Sept 2023
Dear Ken,thank you for your good review. We are glad to hear that you enjoyed your stay and emphasize the advantages of our location. It is a great pleasure for us to hear that you appreciated the proximity to restaurants and the supermarket.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Leonardo Team on 28 Sept 2023
Dear Harvey,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Cristina

Stayed 1 night in Sep 2023
Response from Leonardo Team on 12 Oct 2023
Dear Cristina,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

6/10 Okay

Habib

Travelled with partner
Liked: Cleanliness
I could not believe there was no cloth washing facility on site, when the closest is two metro stops from the hotel. Also coffee maker with capsules in the room but when I asked for some milk, I was told no...you have to buy your cup of coffee in the lobby...
Stayed 3 nights in Sep 2023
Response from Leonardo Team on 22 Sept 2023
Dear Habib,thank you for choosing Leonardo Hotel Vienna Schoenbrunn for your stay. Our aim to provide our valued guests with a comfortable feeling. We are very sorry, if we missed the opportunity to fulfill our promises.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best regards,Milica KrojsGuest Relation Agent