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Reviews of Leonardo Hotel Vienna Hauptbahnhof

4 out of 5
Leonardo Hotel Vienna Hauptbahnhof
Gerhard-Bronner-Straße 5, Vienna, Vienna

Reviews

9.0

Wonderful

Rating 10 - Excellent. 565 out of 1010 reviews" "
Rating 8 - Good. 343 out of 1010 reviews" "
Rating 6 - Okay. 68 out of 1010 reviews" "
Rating 4 - Poor. 16 out of 1010 reviews" "
Rating 2 - Terrible. 18 out of 1010 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

FAHIM, NEW HYDE PARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024

10/10 Excellent

Nazuma

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property and in an excellent location. All staff I encountered were really friendly and helpful
Stayed 2 nights in Apr 2024
Response from Leonardo Team on 29 Apr 2024
Dear Nazuma,thank you for the excellent review of our hotel! We are delighted to hear that you enjoyed the convenient location of our hotel as well as the room to be clean.Your praise to our staff is very encouraging and motivates us to continue providing excellent service.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get to from Main station so connections to all the main sights was easy enough. Recently re-furnushed so very modern contemporary style and feel to the room
Stayed 2 nights in Apr 2024
Response from Leonardo Team on 29 Apr 2024
Dear David,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially convenient location of our hotel and our modern room facilities.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

6/10 Okay

Steven

I requested a room for 3 adults and we were placed in a handy cap room. Shower had clumps of hair on the tile floor and the floor was not clean. The sofa bed was uncomfortable and the supports at the foot kept collapsing. Coffee was not replenished nor were the used cups cleaned. Accommodations did not meet the standards advertised
Stayed 2 nights in Apr 2024
Response from Leonardo Team on 25 Apr 2024
Dear Steven,thank you for taking the time to share your feedback.We are sorry to hear that you were not satisfied with some aspects of your stay. Cleanliness and comfort are pillars of our commitment to delivering a premium experience, and it appears we fell short in your case. This is not the impression we wish to leave our valued guests. Your comments are very important to us and we will use them to improve our services. We hope for another opportunity to exceed your expectations and show you the exceptional service that so many of our guests have come to know.Sincerely,Milica KrojsGuest Relation Agent

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leonardo Team on 23 Apr 2024
Dear Graham,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Sunha

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Christoff Seibert on 17 Apr 2024
Dear Sunha,thank you for your good review. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regardsChristoff SeibertGeneral Manager

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at this hotel. Good sized room & excellent choice at breakfast.Just across the road from the station.Everything was good.
Stayed 3 nights in Apr 2024
Response from Christoff Seibert on 15 Apr 2024
Dear Mary,we are pleased to hear that you enjoyed your stay at our Hotel Leonardo Vienna Hauptbahnhof. We place great emphasis on comfort and quality, so we are delighted that you appreciated the size of the room and the extensive breakfast. The location directly opposite the station is also a big plus.We hope to welcome you again soon.Yours sincerely,Christoff SeibertHotel Manager

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, all furniture in good repair. Perfect for train station and underground, so links into city centre were very quick and easy!
Stayed 3 nights in Apr 2024
Response from Leonardo Team on 15 Apr 2024
Dear Gareth,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially our cleanliness and modern room facilities.It is also great to hear that you appreciate our location near the train station and the public transport.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Marifi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late and left early but the stay was very pleasant
Stayed 1 night in Apr 2024
Response from Christoff Seibert on 7 Apr 2024
Dear Marifi,we are very pleased that despite your short stay you had a pleasant time with us at the Hotel Leonardo Vienna Hauptbahnhof. We hope that we will be able to welcome you again on your next trip and that you will then have the opportunity to take full advantage of our offer. Yours sincerely,Christoff SeibertGeneral Manager

10/10 Excellent

Jaime

Stayed 2 nights in Apr 2024
Response from Leonardo Team on 25 Apr 2024
Dear Jaime,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
모든 시설이 깨끗하게 정돈이 되였음 조식이 괜찬아요
Stayed 2 nights in Mar 2024
Response from Christoff Seibert on 2 Apr 2024
Dear Sang,thank you for your positive feedback. It is wonderful to hear that you enjoyed our clean facilities and good breakfast. We very much look forward to welcoming you back soon. Yours sincerely,Milica KrojsGuest Relation Agent

4/10 Poor

IPEK

Travelled with group
Disliked: Amenities
It was not good, because their shower place not comfortable, water goes to outside of shower place why it'is open. There is no sink in the toilet. Also we wanted to towels change, they didn't changed it and hang dirty one. Our friend made ill but they didn't call doctor.
Response from Christoff Seibert on 2 Apr 2024
Dear IPEK,we are very sorry that your stay at our hotel did not meet your expectations. We are sorry that you experienced inconvenience with the shower and towels. We hope that this experience did not affect your impression of our commitment to the comfort and satisfaction of our guests. It would be our pleasure to welcome you back in the future to provide you with a more enjoyable stay.Yours sincerely,Christoff SeibertHotel Manager

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro - If you’re traveling from the main Hbf station you can’t go wrong with this hotel straight across the street in a safe neighborhood. Clean, looked new, modern, comfortable bed. Con - It’s nice that the toilet is in a separate room with closing door, but I didn’t like the lack of privacy in the shower room which has no door. Adding to the problem, there’s a mirror in the foyer opposite the shower that reflects the person showering. The hotel should consider that two people sharing a room with separate twin beds are possibly colleagues and are not desiring to watch each other shower. Perhaps in your twin-bedded rooms, you might move the mirror to the back of the WC door and/or consider installing a curtain or shower curtain that can be drawn across across the entrance to block the view. Overall, enjoyed the hotel.
Stayed 1 night in Mar 2024
Response from Christoff Seibert on 1 Apr 2024
Dear Pamela,thank you for your detailed review and your constructive feedback. We are very pleased that you appreciate the cleanliness and modern facilities of our hotel as well as the convenient location at the main train station.We regret that the room layout did not meet your expectations. The room layout you described is indeed a special feature of our establishment, which we have introduced in the hope that our guests will find it unique and comfortable. We are pleased that you were satisfied overall and hope to welcome you back to our hotel soon.Yours sincerely,Christoff SeibertHotel Manager

8/10 Good

Noelie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful, rooms were clean, the beds were quite comfortable, and the hotel is conveniently located! The soundproofing was the only downside, as the walls are thin.
Stayed 2 nights in Mar 2024
Response from Leonardo Team on 26 Mar 2024
Dear Noeile,thank you for choosing Leonardo Hotel Vienna Hauptbahnhof and for sharing your experience. We are pleased to hear you found our location convenient and that our helpful staff, clean rooms, and comfortable beds enhanced your stay. However, we regret to learn of the soundproofing problem you had and we are very sorry for any inconvenience this may have caused you.We hope to have the honor of welcoming you back in the future, striving to make your next stay even better.Best regards,Milica KrojsGuest Relation Agent

8/10 Good

Luke

Stayed 4 nights in Mar 2024
Response from Leonardo Team on 12 Apr 2024
Dear Luke,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Ed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for 2 nights March 2024. The hotel was convent to the main train station, old town Vienna, dining and shopping. It is a modern hotel with all the convinces you would expect. Room was large by European standards, bed was comfortable and loved the rain shower in the bathroom. Breakfast had lots of hot and cold options and food was delicious. I enjoyed my stay and would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Christoff Seibert on 19 Mar 2024
Dear Ed,thank you very much for your positive review. We are very pleased that you appreciate the location of our hotel and the facilities in our rooms. It is wonderful to hear that you enjoyed our breakfast offer and had an overall pleasant stay with us. We look forward to welcoming you again on your next visit to Vienna.Yours sincerely,Christoff SeibertHotel Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel a couple of minutes walk from Vienna main railway station. Plenty of eating options close by. The area around the hotel has been regenerated with new builds. Will stay here again when I next visit.
Stayed 3 nights in Mar 2024
Response from Leonardo Team on 13 Mar 2024
Dear Roger,thank you for taking the time to share your experience at Leonardo Hotel Vienna Hauptbahnhof. We are pleased to know that you found our location convenient, and that you enjoyed the variety of dining options nearby. Your comments about the regenerated area around our hotel are also appreciated. We strive to provide our guests with memorable experiences, and we are delighted that you plan to stay with us again on your next visit to Vienna.With warm regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Bozena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train station across the road can take you to an airport.
Stayed 1 night in Jan 2024
Response from Leonardo Team on 11 Mar 2024
Dear Bozena,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a GREAT hotel for it's price. It is located right next to the Vienna train station, which is extremely helpful if you're traveling around Europe by rail. The staff are extremely nice and friendly. The only downside I would say is that it isn't right in the center of old town, but it is right by tram and metro stations, so its easy to get to the heart of the city.
Stayed 3 nights in Mar 2024
Response from Leonardo Team on 11 Mar 2024
Dear Andrew,thank you for sharing your experience. We are delighted that you found our hotel to be great value for your stay. It's wonderful to hear that our location next to the Vienna train station was convenient for your travels.Your kind words about our staff are greatly appreciated. We strive to provide our guests with friendly and efficient service, and we're thrilled to hear we succeeded during your stay.We're glad that the accessibility of the tram and metro stations was beneficial for you. While we may not be in the old town center, we're pleased that the transportation options made it easy for you to reach the heart of the city.We look forward to welcoming you back to Leonardo Hotel Vienna Hauptbahnhof in the future.With warm regards,Milica KrojsGuest Relation Agent

10/10 Excellent

soheil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transportation. Clean, great service and breakfast
Stayed 1 night in Feb 2024
Response from Christoff Seibert on 4 Mar 2024
Dear Soheil,thank you very much for your excellent review. We are delighted to hear that you had an excellent stay with us. We always strive to provide a first class experience for our guests and it is pleasing to see that we were able to achieve this for you. We look forward to welcoming you back soon.Yours sincerely,Christoff SeibertHotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service
Great location in terms of public transit - building very 'plain jane' - unique room ĺayout but designer screwed up with shower stall as water goes all over bathroom floor.
Stayed 4 nights in Feb 2024
Response from Leonardo Team on 23 Feb 2024
Dear David,thank you for staying with us and for taking the time to leave us your feedback.It's wonderful to hear that our location was convenient for your travels. Your remark about the shower stall is taken into account. We always strive to provide an ideal stay for our guests and your input helps us understand where we can improve.We hope to have the opportunity to serve you again in the future and provide you with a more satisfying experience.Best regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Oscar

Stayed 1 night in Feb 2024
Response from Leonardo Team on 20 Mar 2024
Dear Oscar,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing, but that's only one of many feathers in their cap. They have a live train time/platform screen behind the reception (platforms are across the street!) Lovely reception area, safe luggage storage if you arrive pre-checkin time. Stylish rooms. Enjoy the city and safe public transport back and forth to the hotel.
Stayed 2 nights in Feb 2024
Response from Christoff Seibert on 15 Feb 2024
Dear Cory,we are very pleased that you enjoyed your stay at the Leonardo Vienna Hauptbahnhof and appreciate the advantages of our location. It is always a pleasure for us to provide our guests with a pleasant and smooth stay. We are pleased that you highlighted both our reception area and the stylish rooms.It is our goal to provide our guests with the comfort and convenience they deserve. Your positive feedback confirms our efforts and motivates us to continue to maintain our high standards of service and quality.We hope to welcome you back soon.Kind regardsChristoff SeibertGeneral Manager

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay there!! Everyone was so friendly and helpful. We will definitely stay here again on our next trip to Vienna!
Stayed 2 nights in Feb 2024
Response from Christoff Seibert on 15 Feb 2024
Dear Bradley,We are very pleased to hear that you enjoyed your stay with us at the Leonardo Vienna Hauptbahnhof. Your words of praise regarding the friendliness and helpfulness of our team are a wonderful confirmation of our work.We would be honored to welcome you back on your next trip to Vienna.Yours sincerely,Christoff SeibertHotel Manager

8/10 Good

dia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is close to belveder palace and walkable distant from all other city attractions, very close ghetto the main train and bus stations Front desk were great while the breakfast staff were not great , specially for people showing after 9 while the breakfast goes til 10:30 Hallways on the tenth floor , the carpet floor stained and smelled terrible while the room was very new and clean The open shower was annoying, water went everywhere, was not convenient when travelling with my son
Stayed 4 nights in Jan 2024
Response from Leonardo Team on 31 Jan 2024
Dear Dia,thank you for taking the time to share your feedback.Your detailed feedback about your recent stay at Leonardo Hotel Vienna Haupütbahnhof is much appreciated. We're pleased to hear you enjoyed our convenient location near many of the city's attractions and transportation hubs.Concerning our breakfast service and the condition of the carpeting in the hallway on the tenth floor, we appreciate your feedback. Thanks to such comments, we can continue to improve our service and offer all our guests a pleasant stay.We have also taken note of your feedback regarding the bathroom design. We understand that it may not suit everyone's preference and we are sorry if it caused any inconvenience during your stay. Rest assured, we strive to cater to the needs and comfort of all our guests and your input will be considered as we continually improve our services and facilities.We hope to welcome you back to our hotel very soon!Sincerely,Milica KrojsGuest Relation Agent

10/10 Excellent

Zhyar

Stayed 2 nights in Jan 2024
Response from Christoff Seibert on 30 Jan 2024
Dear Zhynar, thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!We hope to see you again very soon. With best regards, Christoff Seibert General Manager

8/10 Good

Basirat

Stayed 4 nights in Jan 2024
Response from Leonardo Team on 20 Mar 2024
Dear Basirat,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Martin

Stayed 1 night in Jan 2024
Response from Leonardo Team on 28 Jan 2024
Dear Martin,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Luis F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Leonardo Team on 25 Jan 2024
Dear Luis F,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Dean, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Comfortable rooms. Right across the street from a major train station with 80 shops. Take the right train from the airport, not the CAT train, to reach this property.
Stayed 1 night in Jan 2024
Response from Leonardo Team on 26 Jan 2024
Dear Dean,thank you for staying with us and for taking the time to leave us your feedback.It's delightful to hear that you had a comfortable stay at the Leonardo Hotel Vienna Hauptbahnhof. Your appreciative comments about our location and the convenience of the nearby train station are truly valued.We hope to welcome you back soon and continue providing you with the same level of comfort and convenience during your future stays.With warm regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Jason

Stayed 1 night in Jan 2024
Response from Leonardo Team on 26 Jan 2024
Dear Jason,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Pei-Yu

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was good and okay. I didn’t like the open concept design of washroom which made water everywhere but it was just a small disturbance.
Stayed 3 nights in Jan 2024
Response from Leonardo Team on 24 Jan 2024
Dear Pei-Yu,thank you for staying with us and for taking the time to leave us your feedback. It's heartening to hear that you found most aspects of your stay at Leonardo Hotel Vienna Hauptbahnhof to your liking. We have also taken note of your comment regarding the shower design. We are sorry that this feature was not ideal for you. The design of our bathrooms is primarily for modernity and comfort. We hope you will visit us again despite this minor inconvenience.Best regards,Milica KrojsGuest Relation Agent

6/10 Okay

Carlito

Stayed 3 nights in Jan 2024
Response from Leonardo Team on 25 Jan 2024
Dear Carlito,thank you for taking the time to share your feedback.We hope to welcome you back to our hotel very soon!Sincerely,Milica KrojsGuest Relation Agent

8/10 Good

salman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, cleanliness, affordable
Stayed 3 nights in Jan 2024
Response from Leonardo Team on 23 Jan 2024
Dear Salman,thank you for your good review. We are pleased to hear that you enjoyed your stay.It brings us great joy to read that you appreciated the convenient location of our hotel, as well as the cleanliness of our rooms.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Martin

Stayed 1 night in Jan 2024
Response from Leonardo Team on 23 Jan 2024
Dear Martin,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Nataly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leonardo Team on 21 Jan 2024
Dear Nataly,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

6/10 Okay

Tze Hong

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Leonardo Team on 21 Jan 2024
Dear Tze Hong,thank you for taking the time to share your feedback.We hope to welcome you back to our hotel very soon!Sincerely,Milica KrojsGuest Relation Agent

10/10 Excellent

Lenrie Jane Alberto, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in perfect location. It is located in front of station. Just one tram away to get to city centre. And easy access to everything.
Stayed 3 nights in Dec 2023
Response from Leonardo Team on 16 Jan 2024
Dear Lenrie Jane Alberto,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. It is great to hear that you appreciate our location near the train station and the city center.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Leonardo Team on 15 Jan 2024
Dear guest,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

P D

Stayed 2 nights in Jan 2024
Response from Christoff Seibert on 16 Jan 2024
Dear P D, thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!We hope to see you again very soon. With best regards, Christoff Seibert General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Leonardo Team on 13 Jan 2024
Dear guest,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Adriano

Stayed 1 night in Jan 2024
Response from Leonardo Team on 11 Jan 2024
Dear Adriano,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, affordable, great aervice
Super clean, right next to the main train station. Everything was new and sparking clean. The breakfast buffet is very complete and delicious.
Stayed 2 nights in Jan 2024
Response from Christoff Seibert on 8 Jan 2024
Dear Robert, thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!We hope to see you again very soon. With best regards, Christoff Seibert General Manager

10/10 Excellent

Lineth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christoff Seibert on 8 Jan 2024
Dear Lineth, thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!We hope to see you again very soon. With best regards, Christoff Seibert General Manager

10/10 Excellent

Liang li

Liked: Cleanliness, staff & service, property conditions & facilities
I feel comfortable
Stayed 1 night in Jan 2024
Response from Christoff Seibert on 8 Jan 2024
Dear Liang li, thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!We hope to see you again very soon. With best regards, Christoff Seibert General Manager

10/10 Excellent

Ernesto

Stayed 3 nights in Dec 2023
Response from Christoff Seibert on 8 Jan 2024
Dear Ernesto, thank you for the good review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!We hope to see you again very soon. With best regards, Christoff Seibert General Manager

4/10 Poor

Fares, Houston

Liked: Cleanliness
Disliked: Staff & service
Close to train station, clean rooms and newer facilities/design. Otherwise this is a very basic property, uncomfortable beds, air conditioning not adequate, room was quite hot entire night. No phone to call front desk in room. Request asking to refill empty soap not fulfilled. Overall poor/mediocre experience, would not recommend.
Stayed 1 night in Jan 2024
Response from Christoff Seibert on 8 Jan 2024
Dear Fares,I am sorry to hear that your stay with us did not meet your expectations. Your feedback is important for us to constantly improve our service. I am glad to hear that you appreciated our location and cleanliness. However, I regret that you had inconvenience with the air conditioning and the beds. I would like to emphasize that we at Leonardo Vienna Hauptbahnhof always strive to make our guests' stay as pleasant as possible. Your comments are therefore very valuable to us. Thank you again for your feedback. We hope to welcome you again in the future and to be able to offer you a better stay.Yours sincerelyChristoff SeibertHotel Manager

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Would highly recommend it. Friendly and helpful staff, very clean and comfortable, quiet across the central train station. Buses and trains to the airport are there as well.
Stayed 2 nights in Dec 2023
Response from Christoff Seibert on 8 Jan 2024
Dear Katia,we are pleased to hear that you enjoyed your stay at the Leonardo Vienna Hauptbahnhof. Your words of praise about our friendly and helpful staff, the cleanliness and comfort of our hotel, as well as the quiet location opposite the main train station are a wonderful confirmation of our work.We hope to welcome you to our hotel again soon.With kind regards,Christoff SeibertHotel Manager

10/10 Excellent

Peter

Nice central hotel, friendly staff and comfortable room
Stayed 3 nights in Dec 2023
Response from Christoff Seibert on 8 Jan 2024
Dear Peter, thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!We hope to see you again very soon. With best regards, Christoff Seibert General Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was excellent in a fairly quiet area, with all kinds of transport connections. The hotel was very comfortable and well designed. The room was excellent, very nicely decorated and in excellent condition. Lovely amenities in the room and excellent room servicing. There is no restaurant service in the evening, so we ate out, which was fine. The breakfast offering was superb, very well organised with an amazing selection of offerings. The one area which let the hotel down was the concierge services. The personnel were not very friendly or helpful. Improvement in that area would elevate the experience of the hotel to excellent.
Response from Christoff Seibert on 5 Jan 2024
Dear Robert,we are very pleased that you appreciate the location of our hotel and the quality of our room service. It is our goal to make your stay as pleasant as possible and it fills us with pride that you praise our comfort and design. We take your comment regarding the concierge service very seriously. It is always our priority to provide our guests with a friendly and helpful service. Your feedback helps us to further improve our service.We hope to welcome you back as a guest soon and assure you that we will do everything we can to make your next experience even better.Kind regards,Christoff SeibertGeneral Manager