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Reviews of Americas Best Value Inn & Suites Victoria

2 out of 5
Americas Best Value Inn & Suites Victoria
3901 Houston Hwy, Victoria, TX

Reviews

6.2
Rating 10 - Excellent. 88 out of 433 reviews" "
Rating 8 - Good. 109 out of 433 reviews" "
Rating 6 - Okay. 73 out of 433 reviews" "
Rating 4 - Poor. 79 out of 433 reviews" "
Rating 2 - Terrible. 84 out of 433 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Apr 2024

2/10 Terrible

Clarissa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lights turned off in restroom area constantly and didnt turn on till morning then off again :/
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Clarissa, Guest satisfaction means everything to our team, so we're very sorry to learn that you were not entirely comfortable. Thank you for bringing this concern to our attention so we can look into it and discuss your experience internally. It's our hope that our location worked well for your plans and that you received courteous service. If your travels bring you back this way, we would be grateful for the chance to host you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kenneth

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I try to help out hotels that maybe dont have as many stars or get a bad rap. The room I was put in was sub standard. The heat didnt work. The shower valves were in dire need of being replaced. The shower was stained or dirty or both. They have a maintenance guy but he was no where to be found. The price charged for exchange received was lopsided.
Stayed 4 nights in Nov 2023
Response from Guest Relations on 8 Dec 2023
Dear Kenneth,Thank you for sharing your thoughts regarding your recent stay; we take all feedback very seriously, as it is an integral part of our improvement efforts. We apologize for any disappointment with our accommodations and service, and we will seize this opportunity to make corrections for the benefit of our future guests. As we endeavor toward success, we would like to welcome you back for the five-star experience we know we can provide.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Brandon

Travelled with group
Good
Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
A Okay 👍
Stayed 1 night in Sep 2023

6/10 Okay

Cruz

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Shawn

Stayed 1 night in Jun 2023

4/10 Poor

Traci

Liked: Staff & service
Ineeded an accessible (handicapped) room this time only have 2 rooms 1 was out of order other one will always be occupied .ive got bad hip and knees hard for me to get down/up from toilet. You have been great place to stay but will be needing to find another place .
Stayed 3 nights in Jun 2023
Response from Guest Relations on 9 Jun 2023
Dear Traci,We are glad that we were a great place to stay. It is disheartening that we were unable to meet your needs. Your feedback will be shared with our team for improvement. Thank you for staying with us.

8/10 Good

Jesse

Liked: Staff & service
Not bad for the price
Last minute stay over but the room was ok the bed was ok I’d stay again
Stayed 1 night in May 2023

10/10 Excellent

Sofia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place good price
Stayed 2 nights in Apr 2023

10/10 Excellent

Tinamarie

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Highly recommend if on a tight budget
Stayed 3 nights in Mar 2023

4/10 Poor

Stuart

Stayed 2 nights in Mar 2023

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty got checked into a room that was unclean the appliances in the room didn't work and couldn't be fix till Monday front door looked and felt like it could be kicked in easily
Stayed 1 night in Feb 2023
Response from Guest Relations on 23 Feb 2023
Dear Tony,Please accept our sincere apologies for your experience. Rest assured, we will discuss your comments with our housekeeping and maintenance teams to ensure our accommodations are in excellent condition. Though your stay was not ideal, we hope you'll give us another chance down the road.

2/10 Terrible

Don

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This stay was supposed to be a non smoking room, and at the front desk there is a sign saying Smoke Free complex . The room reaked of smoke, wearing white socks on the carpet, they got as dirty as if walking in the parking lot with just socks. Cigarette burn marks all over the room , even bed sheets looked as if there were burn marks, just washed and put back on beds. To late to make arrangements to stay somewhere else so had to deal with it. Got home the next evening and unloading could smell the smoke smell in all the clothes. Damn nasty and won't happen again!!
Stayed 1 night in Feb 2023
Response from Guest Relations on 21 Feb 2023
Dear Don,We appreciate you for reaching out and giving us an opportunity to address your concerns. Please know that room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we take action to give our rooms the extra attention they deserve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 Terrible

Connie, San Marcos

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the worst place we have ever stayed. Roaches, huge stains on carpet, dirt all over floor, bathtub dirty, blood stains on sheets, holes in wall, ceiling falling in, mattress so old you completely sink into the bottom. No clean linens
Stayed 2 nights in Feb 2023
Response from General Manager on 16 Feb 2023
Dear Connie,We're sorry to hear about any lack of upkeep or cleanliness during your visit. Please accept our apologies and know that we'll have our housekeeping team look into all your comments further. Despite this, we hope you'll come back and join us again later down the road.

10/10 Excellent

Mason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2023

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel stay
Very well kept and comfortable.
Stayed 1 night in Nov 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
advertised breakfast------no breakfast
Stayed 1 night in Oct 2022

2/10 Terrible

Yadira

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The beds looked like twin beds, mold and rust on celing. Restroom filty. Door didnt close right so that felt unsafe. Old dingy towels. Cheapest toilet paper. Tub felt like it was going to sink in. Curtains on windows falling. No outlets easily accessible.
Stayed 1 night in Sep 2022

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort
Won't go again
I felt un-safe, parking lot was dark. Many transients walking around. I had to move into another room because water didn't work. Mainly used for long-term.
Stayed 2 nights in Sep 2022
Response from Guest Relations on 19 Sept 2022
Dear Steve,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. That said, we appreciate you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

6/10 Okay

Karen

Business traveller
Disliked: Cleanliness, property conditions & facilities
Rooms are not like the photos. Rooms are not up to date.
Stayed 4 nights in Sep 2022

4/10 Poor

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Albert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good Victoria
The room didn’t have toiletries door didn’t close Al the way. Light fixtures didn’t have covers. Outside was not very well lit in the parking lot
Stayed 1 night in Jul 2022

2/10 Terrible

Deumetry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
Absolutely worst hotel I’ve been to. Nothing like the pictures. Room was dirty. The tub would not turn off. The toilet got clogged and flooded and had to switch rooms. Beds seemed like the just remade them being I found a hair in it. Had to switch rooms then after a shower it flooded and water came out from under the floors and from the wall across from the showers. Worst experience
Stayed 2 nights in Jul 2022
Response from KT on 11 Jul 2022
Sorry for the inconvenience you experienced at our hotel. We try hard to satisfy our customers.Please try us on your next trip for a complimentary stay, Again sorry for your bad experience. Keith

4/10 Poor

Peter

Business traveller
Where's the included breakfast?
I don't care for being told that breakfast is included on the online booking site, then finding out it's not "because of everything going on right now." That answer is so 2020!
Stayed 1 night in Jun 2022

10/10 Excellent

Ricardo

Liked: Staff & service, amenities, property conditions & facilities
The friendly staff
Stayed 1 night in May 2022

10/10 Excellent

Ricardo

Great
Stayed 1 night in May 2022

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were comfortable.
Stayed 1 night in Apr 2022

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RIPPED OFF REWARRDS NIGHT
This place was a rat hole. AC didnt blow cold at ALL. Broke a sweat laying in bed watching TV. Cold water knob in shower was stripped and so no cold water AT ALL, & the hot water was scalding. ***Went to front desk and asked to be moved & was told they were BOOKED, when their parking lot was even 1/3 full.. Im SURE this was because I was using a Rewards niggt. We didnt enjoybourselves at all and i basically WASTED my Rewards night. Feel completely ripped off.
Stayed 1 night in Apr 2022

8/10 Good

Pablo M

Travelled with group
Liked: Staff & service
A/C worked good enough, bed was decent
Stayed 2 nights in Apr 2022

8/10 Good

Jose

Stayed 1 night in Mar 2022

10/10 Excellent

mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and quiet
Stayed 1 night in Mar 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great stay
Stayed 1 night in Mar 2022

4/10 Poor

Rebecca

Disliked: Cleanliness, property conditions & facilities, room comfort
America's worst not their best at all
I would not recommend anyone staying at this hotel unless you don't care where you sleep. Questionable bedding. No towels except for one. No soap. No toiletries. Bathroom but cleaned well. Bed had some sort of smell. Not the cleanliest. Nor very safe. Definitely never visiting this hotel again.
Stayed 1 night in Mar 2022

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2022

8/10 Good

Valeigha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Robert

Slept good
Stayed 1 night in Feb 2022

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They forgot my towels and towel paper but other than it was good
Stayed 1 night in Feb 2022

2/10 Terrible

Baldemar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Baldemar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this place even if its free
First stay this week they just let customers drink alcohol beyond the legal limit and no control over them fighting and arguing throughout the night. Then this stay the bed was made but sheets were dirty and had pubes on the sheet and crumbs from food . Not to mention staff doesnt wear mask and its just gross environment. Told fromt desk person to change rooms and just said sorry nothing available and didnt offer any alternatives options
Stayed 1 night in Jan 2022

8/10 Good

tyree

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

MUHAMMAD

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Broken bed broken toilet
Stayed 1 night in Dec 2021

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Adelmira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.. nice and quiet..the room was very roomy and clean♥️.. pool and jacuzzi crispy clean♥️♥️ Surrounded by trees and a nice walk area to sit and relax♥️♥️♥️.Very comfortable, stores and places to eat are close by..Will definitely stay again🥰
Stayed 1 night in Dec 2021

8/10 Good

Ronald

Stayed 4 nights in Dec 2021