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Lights turned off in restroom area constantly and didnt turn on till morning then off again :/
Clarissa
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Clarissa, Guest satisfaction means everything to our team, so we're very sorry to learn that you were not entirely comfortable. Thank you for bringing this concern to our attention so we can look into it and discuss your experience internally. It's our hope that our location worked well for your plans and that you received courteous service. If your travels bring you back this way, we would be grateful for the chance to host you again.
I try to help out hotels that maybe dont have as many stars or get a bad rap. The room I was put in was sub standard. The heat didnt work. The shower valves were in dire need of being replaced. The shower was stained or dirty or both. They have a maintenance guy but he was no where to be found. The price charged for exchange received was lopsided.
Kenneth
Stayed 4 nights in Nov 2023
Response from Guest Relations on 8 Dec 2023
Dear Kenneth,Thank you for sharing your thoughts regarding your recent stay; we take all feedback very seriously, as it is an integral part of our improvement efforts. We apologize for any disappointment with our accommodations and service, and we will seize this opportunity to make corrections for the benefit of our future guests. As we endeavor toward success, we would like to welcome you back for the five-star experience we know we can provide.
Ineeded an accessible (handicapped) room this time only have 2 rooms 1 was out of order other one will always be occupied .ive got bad hip and knees hard for me to get down/up from toilet. You have been great place to stay but will be needing to find another place .
Traci
Stayed 3 nights in Jun 2023
Response from Guest Relations on 9 Jun 2023
Dear Traci,We are glad that we were a great place to stay. It is disheartening that we were unable to meet your needs. Your feedback will be shared with our team for improvement. Thank you for staying with us.
8/10 Good
Jesse
7 May 2023
Liked: Staff & service
Not bad for the price
Last minute stay over but the room was ok the bed was ok I’d stay again
The property was dirty got checked into a room that was unclean the appliances in the room didn't work and couldn't be fix till Monday front door looked and felt like it could be kicked in easily
Tony
Stayed 1 night in Feb 2023
Response from Guest Relations on 23 Feb 2023
Dear Tony,Please accept our sincere apologies for your experience. Rest assured, we will discuss your comments with our housekeeping and maintenance teams to ensure our accommodations are in excellent condition. Though your stay was not ideal, we hope you'll give us another chance down the road.
This stay was supposed to be a non smoking room, and at the front desk there is a sign saying Smoke Free complex . The room reaked of smoke, wearing white socks on the carpet, they got as dirty as if walking in the parking lot with just socks.
Cigarette burn marks all over the room , even bed sheets looked as if there were burn marks, just washed and put back on beds.
To late to make arrangements to stay somewhere else so had to deal with it.
Got home the next evening and unloading could smell the smoke smell in all the clothes. Damn nasty and won't happen again!!
Don
Stayed 1 night in Feb 2023
Response from Guest Relations on 21 Feb 2023
Dear Don,We appreciate you for reaching out and giving us an opportunity to address your concerns. Please know that room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we take action to give our rooms the extra attention they deserve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.
2/10 Terrible
Connie, San Marcos
Travelled with family, Travelled with family and small children, Travelled with partner
Absolutely the worst place we have ever stayed. Roaches, huge stains on carpet, dirt all over floor, bathtub dirty, blood stains on sheets, holes in wall, ceiling falling in, mattress so old you completely sink into the bottom. No clean linens
Connie
Stayed 2 nights in Feb 2023
Response from General Manager on 16 Feb 2023
Dear Connie,We're sorry to hear about any lack of upkeep or cleanliness during your visit. Please accept our apologies and know that we'll have our housekeeping team look into all your comments further. Despite this, we hope you'll come back and join us again later down the road.
The beds looked like twin beds, mold and rust on celing. Restroom filty. Door didnt close right so that felt unsafe. Old dingy towels. Cheapest toilet paper. Tub felt like it was going to sink in. Curtains on windows falling. No outlets easily accessible.
I felt un-safe, parking lot was dark. Many transients walking around. I had to move into another room because water didn't work. Mainly used for long-term.
Steve
Stayed 2 nights in Sep 2022
Response from Guest Relations on 19 Sept 2022
Dear Steve,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. That said, we appreciate you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.
Absolutely worst hotel I’ve been to. Nothing like the pictures. Room was dirty. The tub would not turn off. The toilet got clogged and flooded and had to switch rooms. Beds seemed like the just remade them being I found a hair in it. Had to switch rooms then after a shower it flooded and water came out from under the floors and from the wall across from the showers. Worst experience
Deumetry
Stayed 2 nights in Jul 2022
Response from KT on 11 Jul 2022
Sorry for the inconvenience you experienced at our hotel.
We try hard to satisfy our customers.Please try us on your next trip for a complimentary stay, Again sorry for your
bad experience.
Keith
4/10 Poor
Peter
Business traveller
23 Jun 2022
Where's the included breakfast?
I don't care for being told that breakfast is included on the online booking site, then finding out it's not "because of everything going on right now." That answer is so 2020!
This place was a rat hole.
AC didnt blow cold at ALL.
Broke a sweat laying in bed watching TV.
Cold water knob in shower was stripped and so no cold water AT ALL, & the hot water was scalding.
***Went to front desk and asked to be moved & was told they were BOOKED, when their parking lot was even 1/3 full..
Im SURE this was because I was using a Rewards niggt.
We didnt enjoybourselves at all and i basically WASTED my Rewards night.
Feel completely ripped off.
I would not recommend anyone staying at this hotel unless you don't care where you sleep. Questionable bedding. No towels except for one. No soap. No toiletries. Bathroom but cleaned well. Bed had some sort of smell. Not the cleanliest. Nor very safe. Definitely never visiting this hotel again.
First stay this week they just let customers drink alcohol beyond the legal limit and no control over them fighting and arguing throughout the night. Then this stay the bed was made but sheets were dirty and had pubes on the sheet and crumbs from food . Not to mention staff doesnt wear mask and its just gross environment. Told fromt desk person to change rooms and just said sorry nothing available and didnt offer any alternatives options
Great location.. nice and quiet..the room was very roomy and clean♥️.. pool and jacuzzi crispy clean♥️♥️ Surrounded by trees and a nice walk area to sit and relax♥️♥️♥️.Very comfortable, stores and places to eat are close by..Will definitely stay again🥰