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Reviews of Residence Inn By Marriott Binghamton

3 out of 5
Residence Inn By Marriott Binghamton
4610 Vestal Parkway East, Vestal, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 195 out of 340 reviews" "
Rating 8 - Good. 95 out of 340 reviews" "
Rating 6 - Okay. 36 out of 340 reviews" "
Rating 4 - Poor. 5 out of 340 reviews" "
Rating 2 - Terrible. 9 out of 340 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice but the bed is really really really firm.
Stayed 1 night in May 2024

8/10 Good

Abbe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a dance competition. It was perfect for my needs.
Stayed 2 nights in May 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty nice. Exactly as expected
Stayed 1 night in May 2024

6/10 Okay

Mark

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The outside of building was filthy and unkept as well as the grounds. It was not in a safe area. The room was ok but smelled of smoke even though it is a no smoking hotel. The toilet was in the room with the shower and not alot of room in between to use the facilities, tight squeeze. Front desk staff was ok but seemed like they didn’t like their job. I would never stay here again. The room was not very clean and it also smelled like mildew.
Stayed 1 night in May 2024
Response from MK on 11 May 2024
We are sorry to hear that your stay was not a well as expected. please know that I have relayed this message to the entire staff and we are working on fixing these problems.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable and front desk staff & dining staff are super nice!!
Stayed 1 night in May 2024
Response from MK on 11 May 2024
Thank you for your kind words that means a lot to the staff here at Residence Inn we hope to see you again soon.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very helpful, courteous and friendly. Excellent service.
Stayed 1 night in May 2024
Response from MK on 11 May 2024
Thank you for staying with us and we appreciate the kind words. Thank you and we hope to see you again soon.

10/10 Excellent

L

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Vwry quiet
Stayed 1 night in Apr 2024
Response from MK on 29 Apr 2024
Thank you for staying with us. We hope you enjoyed your self. We look forward to seeing you again on your next trip.

10/10 Excellent

Howard, Plainview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, and very close to the SUNY Binghamton campus.
Stayed 1 night in Apr 2024
Response from MK on 29 Apr 2024
Thank you so much for staying with us we are very happy you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Salman

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and place
Stayed 3 nights in Apr 2024
Response from MK on 22 Apr 2024
Thank you for staying with us, we are so happy you enjoyed your stay. We look forward to your next stay.

6/10 Okay

Ansley

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was very nice until an accident took place that I unfortunately didn’t have time to stop and tell the office about before heading into work first thing in the am. Not to mention they have absolute no respect for your privacy. They will knock one time wait long enough for you to get out of the bathtub and then immediately try to walk in even when you say “be right there”. Also they will enter your room when you’re not there and do a “walk through inspection”. Which means they have to be watching for when you leave to know when you’re not in the room
Stayed 1 night in Mar 2024
Response from MK on 25 Mar 2024
Thank you for your response have a great day!

10/10 Excellent

Ansley

Liked: Cleanliness, staff & service, property conditions & facilities
Love the layout in these really great job!
Stayed 1 night in Mar 2024
Response from MK on 25 Mar 2024
Thank you

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Mar 2024
Response from MK on 25 Mar 2024
Hope you enjoyed your stay.

10/10 Excellent

Luminita, NEW YORK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay : clean , quiet, friendly staff!
Stayed 2 nights in Mar 2024
Response from MK on 25 Mar 2024
Thank you for the kind words, we are happy you enjoyed your stay with us.

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is quiet, clean with good breakfast
Stayed 1 night in Mar 2024
Response from MK on 25 Mar 2024
Thank you so much for staying with us we are happy that you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Christina

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is the most depressing property! Stay away! Looks NOTHING like the photos. Do not be fooled! They claimed renovations in the dining room so we never saw the room that is in the photos. Instead we ate in one of the depressing rooms of the property with 3 tiny tables for the entire property! It was awful. We booked this property because of its vicinity to the university and because it offered breakfast like a typical Marriott. It was anything but! We actually left after the first night of our two night stay. We complained to Expedia and requested a refund. Especially considering the amount we paid for this booking. However Expedia told us that Marriott would not provide refund as it was a non refundable booking. Very disappointed in both Marriott and Expedia. I’ve booked thousands of dollars with Expedia and was very disappointed in my service for this situation. I’m not one to complain or leave bad reviews but this was terrible. On a positive note though the place was clean, the beds and pillows were comfortable and the linen smelled fresh. Other than that it might as well have been a Motel 6. At least it would have been cheaper.
Stayed 2 nights in Feb 2024
Response from MK on 7 Mar 2024
Thank you for staying with us, Our Breakfast area has now been re-opened. If you would like to try us again please stop on by.

10/10 Excellent

Susan, Greenwich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great 2 floor layout with 2 BRs. Great for family travel.
Stayed 1 night in Feb 2024
Response from MK on 27 Feb 2024
Thank you so much for staying with us. We are so happy you enjoyed the bi-level suite. We hope to see you again soon.

8/10 Good

Douglas

Stayed 1 night in Feb 2024
Response from MK on 15 Feb 2024
Thank you so much for staying with us here at Residence Inn Binghamton. We look forward to your next stay!!

10/10 Excellent

Zhuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Feb 2024
Response from MK on 15 Feb 2024
On behalf of all of us at the Residence Inn Binghamton, I would like to thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Aurea l

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MK on 1 Feb 2024
Thank you so much for staying with us. We hope you enjoyed your stay. Please come back and visit us any time.

10/10 Excellent

Josephine

Stayed 2 nights in Jan 2024
Response from MK on 22 Jan 2024
We hope you enjoyed your stay with us? we can't wait for your next visit. See you soon.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from MK on 22 Jan 2024
We hope you enjoyed stay with us and we cant wait for you to come back to visit us again soon.

10/10 Excellent

lyngenet, NYC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand there were renovations being done, but it would have been nice to know ahead of time. There was someone else's contact lens case right under my bed, no way you could miss it unless you completely ignore that are around the bed. Staff is lovely tho- great price and I appreciate the ability to cook. However pans are hard to find
Stayed 1 night in Jan 2024
Response from MK on 22 Jan 2024
Thank you for staying with us.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations are everything you need. Clean unit, friendly service.
Stayed 1 night in Jan 2024
Response from MK on 9 Jan 2024
Thank you so much for staying with us. We hope that you enjoyed your stay with us and if there is anything we could approve for on your next return please let us know.Thank you again and see you next time.

2/10 Terrible

Shalena

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from MK on 26 Dec 2023
I am sorry for anything that has happened to you, but could you Elaborate for me what happened? Maybe I can help fix the issue.

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Binghamton U.
Stayed 1 night in Nov 2023
Response from MK on 28 Nov 2023
Thank you so much for staying with us, we look forward to your next visit.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good space with one problem
The bed was great, and the overall space was very good, but there was a significant gap between the bottom of the door to the outside and the ground. It let in a really cold draft that I ended up blocking with an extra towel with moderate success. Also, I found a large earthworm had crawled in during the night, two separate times. If they just closed up that gap, I think the room would have been fine.
Stayed 3 nights in Nov 2023
Response from MK on 20 Nov 2023
Thank you for your feed back I am having my engineers work on this right away so that we stop it from happening again. We do hope you choose to stay with us the next time you are in town. Thank you and have a great day.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from MK on 20 Nov 2023
Thank you so much for the great score. We hope you enjoyed your stay and welcome you back next time you are in town.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MK on 3 Nov 2023
Thank you for staying with us at the Residence Inn I hope you enjoyed the stay. We look forward to seeing you again soon!

8/10 Good

Crystal, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from MK on 31 Oct 2023
Thank you for staying with us at the Residence Inn Binghamton. we enjoyed your company. We hope that you will join us again soon.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again loved the two floors. Actually got good sleep.thank you
Stayed 5 nights in Oct 2023
Response from MK on 23 Oct 2023
On behalf of all of us at the Residence Inn we want to thank you for staying with us and for letting us know how great your stay was with us. We hope to see you again soon!

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MK on 16 Oct 2023
Thank you for staying with us. We hope that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Ma. Joanna E.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay is excellent with full kitchen but little pricey..it near where we want to be..thank you
Stayed 2 nights in Oct 2023
Response from MK on 9 Oct 2023
Thank you So much for staying with us we are so happy you enjoyed your stay!

10/10 Excellent

NATALIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful here but I didn't catch the fees that stated 100 dollars charge for dogs. So had to spend another at the hotel
Stayed 1 night in Sep 2023
Response from MK on 9 Oct 2023
Thank you for staying with us, we are so happy you enjoyed your stay.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Just ok
Room was clean, but a bit outdated and had a weird smell. Outside of buildings need work, very dirty.
Stayed 1 night in Sep 2023
Response from MK on 9 Oct 2023
We are working on getting our rooms updated so that hopefully your next stay will be better.

8/10 Good

piotr

Stayed 3 nights in Sep 2023
Response from MK on 9 Oct 2023
Thank you

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, wonderful staff!
Extremely friendly staff!! Had a great time. Rooms were great…very comfortable.
Stayed 2 nights in Aug 2023
Response from MK on 4 Sept 2023
Thank you so much for the kind words, we are so happy that you had a great time. Please come back and visit us real soon. We look forward to having you again!Have a wonderful rest of summer vacation.

10/10 Excellent

Oded

Liked: Cleanliness
Response from MK on 29 Aug 2023
Thank you for choosing to stay with us, We hope you enjoyed your stay. We will see you again soon.

8/10 Good

Tal

Liked: Cleanliness
It’s okay
Stayed 2 nights in Aug 2023
Response from MK on 23 Aug 2023
Thank you for staying with us. We hope you enjoyed your time here. We wish to see you again!

10/10 Excellent

Daniel

Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Aug 2023
Response from MK on 23 Aug 2023
It was our pleasure having you stay with us, we hope to see you again soon. Have a great day!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very quiet
Stayed 2 nights in Aug 2023
Response from MK on 23 Aug 2023
Thank you so much for staying with us, we hope you enjoyed your stay. Please come back to visit on your next trip.

10/10 Excellent

Daniel

Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Aug 2023
Response from MK on 23 Aug 2023
Thank you for staying with us, we hope to see you again soon. Have a wonderful day!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from MK on 22 Aug 2023
Thank you for the great score. We hope that you enjoyed your stay with us. We hope to see you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from MK on 7 Aug 2023
Thank you so much for staying with us at the Residence Inn Binghamton. We hope to see you again soon.

10/10 Excellent

Ian

Stayed 2 nights in Jun 2023
Response from MK on 21 Jul 2023
Thank you so much for staying with us. I hope you enjoyed your stay and that we see you again soon!

10/10 Excellent

Zhadelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love the property had a pool, the hotels were like town home apartments with a full kitchen and fridge and they provided cook wear and utencils. Very spacious. The only down side is the neighborhood isn’t walkable
Stayed 1 night in Jun 2023
Response from MK on 12 Jun 2023
Zhadelle, I wanted to thank you for your kind words about our hotel I will be sharing this with my staff. We are so happy you enjoyed your stay. We hope to see you again soon.Thank you

6/10 Okay

Judy

Stayed 1 night in May 2023
Response from MK on 26 May 2023
Thank you for staying with us we hope to see you again soon

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, large breakfast
Stayed 1 night in May 2023
Response from Mk on 15 May 2023
Deborah thank you so much for staying with us. I let my team know what you wrote about us and they all said thank you. We hope to see you again soon.

10/10 Excellent

Ali

Stayed 2 nights in May 2023
Response from Mk on 15 May 2023
Thank you so Much for staying with us.

10/10 Excellent

Derek

Stayed 1 night in May 2023
Response from MK on 8 May 2023
Thank you For the great score. Please come back to visit when you can.

6/10 Okay

Julie

Stayed 1 night in Apr 2023
Response from MK on 26 May 2023
Thank you for staying with us. we hope to see you again soon!