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Hotel Playa Caracol

4.0 star property
On beach with outdoor pool, near Plaza Las Americas Shopping Mall

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Photo gallery for Hotel Playa Caracol

Relax by the pool surrounded by lush greenery and ocean views.
Children can play on the swing set, slide, and climbing structure in this outdoor play area surrounded by grass and trees.
Guests can dine al fresco under shaded tables with comfortable seating.
Enjoy a drink at the bar, surrounded by lush garden views and comfortable seating options.
Relax by the oceanfront pool surrounded by lounge chairs and umbrellas, amidst lush green lawns and palm trees.

Popular amenities

  • Bar
  • Spa
  • Pool
  • Laundry
  • Air conditioning
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Double Room, 2 Double Beds

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Blackout curtains
Premium bedding
Shower/bath combination
Private bathroom
Free bottled water
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Blackout curtains
Premium bedding
Shower/bath combination
Private bathroom
Free bottled water
  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • Mocambo Beach - 8 min walk - 0.8 km
  • Plaza Las Americas Shopping Mall - 13 min walk - 1.2 km
  • World Trade Center Veracruz - 14 min walk - 1.2 km
  • Andamar Lifestyle Center - 14 min walk - 1.2 km
  • Foro Boca - 4 min drive - 3.7 km

Getting around

  • Veracruz Central Station - 23 min drive
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 21 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Xkatlén - ‬1 min walk
  • ‪Benedetti's Pizza - ‬8 min walk
  • ‪El Tilingo Lingo - ‬4 min walk
  • ‪Gandara - Restaurante-Bar - ‬3 min walk

About this property

Hotel Playa Caracol

Upscale hotel near Mocambo Beach
Located close to Plaza Las Americas Shopping Mall, Hotel Playa Caracol provides a terrace, a garden and a playground. This hotel is a great place to bask in the sun with a beachfront location and sunloungers. Indulge in a manicure/pedicure, a massage and a body treatment at the on-site spa. The on-site Regional cuisine family restaurant, La Villa del Pescador, offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Free newspapers, meeting rooms and a front desk safe
  • Tour/ticket information, concierge services and a porter/bellboy
  • Guest reviews speak well of the helpful staff
Room features
All guest rooms at Hotel Playa Caracol include thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch LCD TVs with cable channels
  • Balconies, cots/infant beds and coffee/tea makers

Languages

English, Spanish

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The price is RM504
RM596 total
includes taxes & fees
5 Aug - 6 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.00 per night.
Cots (infant beds) are available for MXN 350.00 per night

Payment types at the property

Important information

Optional extras

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Playa Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Playa Caracol?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Playa Caracol?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Playa Caracol?

Checkout is at noon.

Where is Hotel Playa Caracol located?

Nestled on the beach, this Mocambo hotel is within a 10-minute walk of Plaza Vela and Mocambo Beach. Plaza Las Americas Shopping Mall and World Trade Center Veracruz are also within 15 minutes.

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Hotel Playa Caracol Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 196 out of 466 reviews
Rating 8 - Good. 152 out of 466 reviews
Rating 6 - Okay. 68 out of 466 reviews
Rating 4 - Poor. 28 out of 466 reviews
Rating 2 - Terrible. 22 out of 466 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -
Stayed 1 night in Jun 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean place, pillows were too hard, place is far from main places

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Everything was ok
Stayed 3 nights in Dec 2024

8/10 Good

Patricia E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasexactly like the picture, very clean. The view to the beach was great.
Stayed 2 nights in Oct 2024

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families.

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023

8/10 Good

Charlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Stayed 1 night in Sep 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location!
Stayed 4 nights in Jun 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Stayed 1 night in Sep 2024

8/10 Good

jesus j

Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room

6/10 Okay

Alonso

Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023

6/10 Okay

arturo

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023

4/10 Poor

Jacqueline

Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023

8/10 Good

Celina I Ortiz

Liked: Cleanliness, property conditions & facilities
La vista al mar
Stayed 2 nights in Jul 2025

6/10 Okay

Alejandra

Disliked: Amenities
Las habitaciones estan limpias al igual que las albercas, pero la comida es muy mala y el servicio no es tan bueno
Stayed 2 nights in Jun 2025

2/10 Terrible

Zuguey

Disliked: Cleanliness, property conditions & facilities
No tienen mi reservación, reservé 2 noches no pude llegar a la primera y vendieron mi habitación,porque no llegué a la primera noche a pesar de que les envié email para modificar la reservación y ustedes no pudieron hacer ninguna modificación y me cobraron las 2 noches
Stayed 2 nights in Jul 2025

6/10 Okay

Cesar

Stayed 3 nights in Jun 2025

8/10 Good

Rafael

Liked: Amenities
Necesita remodelar, mejor aspecto de zona de playa
Stayed 3 nights in Jun 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó
Stayed 4 nights in Jun 2025

4/10 Poor

Walter

Liked: Property conditions & facilities
Disliked: Amenities
Hotel Caracol bonito de facil acceso y personal muy amable. Servicio de Wi-fi pésimo Servicio de restaurante breakfast necesita mejorar
Stayed 3 nights in Jun 2025

8/10 Good

ANGELICA

Liked: Cleanliness, amenities, property conditions & facilities
Que tiene salida a la playa, el personal es muy atento, la Alberca está limpia, lo que mejoraría es el servicio de internet
Stayed 3 nights in Jun 2025

10/10 Excellent

Liliana

Liked: Cleanliness, amenities, property conditions & facilities
En el restaurante tardan mucho en tomar la orden u también tardan en servir los alimentos
Stayed 1 night in May 2025

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Funcionários mal capacitados para atender personal, falta de empatia
Stayed 1 night in May 2025