Boating

Reviews of Staycity Aparthotels, Venice, Mestre

Staycity Aparthotels, Venice, Mestre
Via Ca' Marcello 8L, Mestre, Venice

Reviews

9.2

Wonderful

Rating 10 - Excellent. 367 out of 532 reviews" "
Rating 8 - Good. 128 out of 532 reviews" "
Rating 6 - Okay. 21 out of 532 reviews" "
Rating 4 - Poor. 6 out of 532 reviews" "
Rating 2 - Terrible. 10 out of 532 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Etta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was large and it was really clean. Also have great soundproof walls as we barely hear other guests. A large supermarket and McDonalds nearby with around 8 minutes walk, very convenient when we wanted to cook dinner ourselves using the mini kitchen. Also near to Mestre train station with around 10 minutes walk, surrounded by many different hotels and you can feel that the road is safe
Stayed 3 nights in Mar 2024
Response from Reza on 10 Apr 2024
Dear guest,Thank you for sharing your positive experience! We're delighted you enjoyed our spacious, clean rooms and appreciated the soundproofing. It's great to hear that our convenient location near a supermarket, McDonald's, and the Mestre train station added to your stay. We strive to provide a safe and comfortable environment for all our guests, and we're thrilled you felt secure during your visit. We look forward to welcoming you back soon!Kind Regards,Reza

10/10 Excellent

Infusion

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Olesea on 1 Apr 2024
Thank you for your outstanding review! We're delighted that you had a fantastic stay with us and appreciated our convenient location and amenities. Providing exceptional experiences is our top priority, and we're thrilled to have met your expectations. Your five-star rating means the world to us, and we can't wait to host you again for another memorable visit

10/10 Excellent

Bennet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great!
Stayed 4 nights in Mar 2024
Response from Reza on 1 Apr 2024
Thank you for your outstanding review! We're delighted that you had a fantastic stay with us and appreciated our convenient location and amenities. Providing exceptional experiences is our top priority, and we're thrilled to have met your expectations. Your five-star rating means the world to us, and we can't wait to host you again for another memorable visit

10/10 Excellent

Daphne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything went smoothly. The appartment was also really nice.
Stayed 2 nights in Mar 2024
Response from Reza on 19 Mar 2024
Dear Daphne,Thank you for your feedback! We're thrilled to hear that everything went smoothly and that you enjoyed your stay in our lovely apartment. We appreciate your kind words and hope to welcome you back soon!Best regards,Reza

10/10 Excellent

Nikolay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel in convenient area.
Stayed 7 nights in Feb 2024
Response from Mihaela on 22 Feb 2024
Dear Nikolay, Thank you for your review! We're glad you enjoyed your stay at our hotel and found the location convenient. If you have any suggestions for how we can make your next visit even better, please let us know. We hope to welcome you back soon!Kind regards, Mihaela

10/10 Excellent

Evelyn

Liked: Cleanliness, property conditions & facilities
Great location! Great customer service! Rooms are nice and clean.
Stayed 1 night in Feb 2024
Response from Andreea on 18 Feb 2024
Dear Evelyn,thank you for taking the time to share your feedback.We're glad to see that you enjoyed your stay in our Aparthotel. We look forward to welcoming you again in the future.Best regards,Andreea

10/10 Excellent

Jaeyeon

Liked: Cleanliness, property conditions & facilities
Close to Mestre station. Great, responsive staff. It was mentally, physically, and emotionally challenging when I lost my luggage and had to spend extra money and wasted my time. It rained during my entire stay, and trains were delayed due to national strike. I was in a hurry and left my phone before I checked out. I panicked. But the staff, especially Olesea's hospitality, kindness, ans quick response was a great comfort for me. I can't thank the staff enough. Thanks for being my great memory of Venezia!!!
Response from Olesea on 13 Feb 2024
Dear Jaeyeon,Thank you for taking the time to share your experience with us. We understand how challenging it can be to encounter such unexpected circumstances while traveling, and we sincerely apologize for any inconvenience you faced during your stay.We're thrilled to hear that our staff, particularly Olesea, was able to provide you with comfort and assistance during your time with us. Our team strives to deliver exceptional service, even in the face of difficult situations, and it's heartwarming to know that their efforts made a positive impact on your trip to Venice.Your kind words serve as a great encouragement for us to continue delivering memorable experiences to all our guests. We appreciate your understanding and patience during your stay, and we hope to have the pleasure of welcoming you back in the future under brighter skies.Warm regards,Olesea

8/10 Good

Nadia

Liked: Cleanliness, property conditions & facilities
Reception was great and gave us great restaurant recommandations.
Stayed 1 night in Jan 2024
Response from Valentina - Front Office Manager on 31 Jan 2024
Dear Nadia,I am glad to hear that you enjoyed your experience!We truly appreciate your positive feedback.It's wonderful to know that our reception team was able to provide you with excellent service and valuable restaurant recommendations.We strive to make our guests feel welcome and well taken care of.If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know.We hope to have the pleasure of hosting you again in the future!Best regards,Valentina

10/10 Excellent

Marianela

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Place was specious ,clean great staff very helpfull ,definitely will come back.
Stayed 3 nights in Jan 2024
Response from Rose on 9 Jan 2024
Dear our guest Marianela, Thank you for taking the time to leave a positive review. We're thrilled to hear that you enjoyed your stay at our aparthotel and found that the place is specious ,clean and our staff were great and very helpfull we really happy and appreciate to hear that from you,We strive to provide a comfortable and convenient experience for our guests, and we're delighted that we met your expectations. If you have any specific feedback or suggestions on how we can further enhance your future visits, please feel free to share them with us. We look forward to welcoming you back on your next trip. Thank you and best of regards, Rose

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Andreea on 9 Jan 2024
Dear Ken,thank you for taking the time to share your feedback.We're glad to see that you enjoyed your stay in our Aparthotel.We hope to have you here again soon.Best regards,Andreea

10/10 Excellent

Romelyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andreea on 9 Jan 2024
Dear Ken,thank you for taking the time to share your feedback.We're glad to see that you enjoyed your stay in our Aparthotel.We hope to have you here again soon.Best regards,Andreea

10/10 Excellent

Mel

Travelled with family
Liked: Cleanliness, room comfort
Perfect for what we wanted.
My family of four stayed in this hotel for one night. Large, spacious, warm room that was comfortable and fit for purpose. Easy , close Access from Venice Mestre train station and the FlixBus drop off. This is a great place to stay if you don’t want to stay in the middle of Venice, but want to go in easy. There’s an amazing focaccia and coffee cafe 50 m away. I highly recommend. Prices are great and the ladies Fantastic there. Fantastic staff but extra kudos for Fabio on the front desk. He was more than helpful and had a fantastic attitude.
Stayed 1 night in Dec 2023
Response from Olesea on 7 Jan 2024
Dear Mel,Thank you so much for taking the time to share your positive experience at our hotel. We are delighted to hear that you and your family enjoyed your one-night stay with us.It's fantastic to know that you found our rooms large, spacious, and warm, providing the comfort you were looking for. Our team strives to provide excellent service, and we're pleased to hear that Fabio at the front desk stood out for his helpfulness and fantastic attitude. We will make sure to pass on your compliments to him and the rest of the staff.Thank you once again for choosing our hotel, and we hope to welcome you and your family back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,Olesea

4/10 Poor

Felipe

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Luca on 10 Nov 2023
Thanks for sharing your thoughts about Staycity and we will try to improve and make your accommodation much better hopefully next time :)

10/10 Excellent

Erika

Liked: Cleanliness, room comfort
BOOKING ASAP CHEAP CLEAN AND STAFF VERY HELPFUL
The place is close to the train station,very clean and organize, with kitchen very helpful to prepare you breakfast if you want to cook. Rose take care for our logage, while we take a trip in a gondola. Omar help us to explain how to use the train and explore by ourselves instead taking a expensive tour. The other girl Andreea explain to us how the laundry works. Thank you guys for all the job you do and gor the good communication. I will booking with you next Venezia visit
Stayed 3 nights in Oct 2023
Response from Luca on 29 Oct 2023
Hello dear Erika,We are glad that you are enjoyed on accommodation in Staycity and your opinion and your comments is important to improve and make your staying much better as possible as it gets.Thank for chose us and we hope to see you soon :)

6/10 Okay

Lu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is great, very close to the train station with a very big room. The noise cancelation was great, one touch to turn off all lights, blanket covering instead of under sheets. However, there was multiple broken/inconvenient pieces within the room. Shower drain was clogged, mechanic to switch shower head was missing and needs replacement. Overall good but the small things make it less than perfect.
Stayed 2 nights in Oct 2023
Response from Mihaela on 26 Oct 2023
Dear Lu, Thank you for your review. We appreciate your feedback.We're pleased to hear that you enjoyed the great location, close to the train station, and the spacious room. It's also good to know that you found the noise cancellation effective and appreciated the convenience of the one-touch light control and blanket arrangement.We apologize for the inconvenience you experienced with some broken or missing items in the room, such as the clogged shower drain and the missing shower head switch mechanism. We take your comments seriously and will work to address these issues promptly to improve the overall guest experience.Your input is valuable to us, and we hope to have the opportunity to provide you with an even better stay in the future. Thank you for choosing us as your accommodation.Best regards,

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Overall the property was in a great location and the reception team were very polite and helpful. The room and bathroom were spacious with a kitchen, however my room did not lock unless the door was slammed shut, which I realised when closing the door on departure.
Stayed 1 night in Oct 2023
Response from Mihaela on 18 Oct 2023
Dear Laura, Thank you for taking the time to share your feedback. We're pleased to hear that you found our property to be in a great location and that our reception team was polite and helpful. We're sorry to hear about the issue with the door lock in your room. We take such matters seriously and will have our maintenance team address this right away to ensure the safety and security of our guests. We appreciate your feedback, and we hope you'll consider staying with us again in the future. Your comfort and satisfaction are important to us. Warm regards,

10/10 Excellent

Raimonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thank you for the amazing greeting staff. Thank you Omar for your excellent service.
Stayed 1 night in Oct 2023
Response from Luca- Front Desk on 13 Oct 2023
Thanks for your great review that you have left for us and i hpoe to see you next time.

2/10 Terrible

joanna

Travelled with family, Travelled with family and small children
Was super excited to stay there but unfortunately I accidentally searched and booked a room for October 2/3, instead of 3/4 at 11:55pm after flying in from Canada and being exhausted. I called the hotel immediately and asked if they could please help me and rectify my screw up. They said no, I’d have to go through Expedia. I have dealt with a TON of hotels that have been booked through Expedia and they are usually able to make changes if something happens. I got a hold of an awesome agent through Expedia and she tried dealing with them directly as well. They said that I can put in a new booking for the next day, pay again, and then they can forward my request to the manager to see if I can get a refund. So pay another 360$ and hope that they would refund me in 5 business days. Cmon. I know I screwed up, but it was a screw up minutes before midnight and I’m sure the change in the booking wouldn’t have put the hotel out. I offered to pay any difference and penalty/admin fee for their time. Anyways, lesson learned. There are hotels that are willing to help and care about their customers and others that don’t, and it’s just sad.
Stayed 1 night in Oct 2023
Response from Fabio on 4 Oct 2023
Dear Joanna,we have taken onboard all your comment and we have promptly replied to you privately.We do fondly believe that this is a case of a huge misunderstanding, for which we do apologize.Please review your inbox as we kindly wait for your replyBest regardsFabio MocciaGeneral Manager

8/10 Good

Panagiotis

Stayed 3 nights in Sep 2023
Response from Andreea on 3 Oct 2023
Dear Panagiotis,thank you for taking the time to reviw you stay with us.We're glad to see that you enjoyed staying in our Apathotel.We hope to welcome you back in the future.Best regards,Andreea

10/10 Excellent

María José

Liked: Cleanliness, room comfort
I would return
The perfect place to stay for visiting Venice low budget.Nice place,close to train station and transport to airport,kitchen, good beds and shower. A good thing is it has laundry room for a token.The bad side is that most of the machines were out of order. Quiet and safe neighbourhood. The gym is a little small
Stayed 4 nights in Sep 2023
Response from Atsuko on 29 Sept 2023
Thanks for sharing your thoughts and ideas about your accommodation at Staycity, we are glad that you have found us as a good host and regard to your conciliation about the laundry we try our best to make it more pleasant to our guests.we hope to see you next time :)Kind Regards Staycity Front Desk

6/10 Okay

Verified traveller

Business traveller
Average stay
One night stay whilst transiting on business. Apartment facilities were good but was a little turned off by the mould in shower. Laundry facilities present but no clear instructions given as to how system works - you need to book to use laundry room and the only available time during my stay was 1am, which is not ideal. Not keen to use this property again.
Stayed 1 night in Sep 2023
Response from Valentina - Front Office Manager on 25 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent one-night stay with us while transiting on business. We genuinely appreciate your input, as it helps us improve our services.We are pleased to hear that you found our apartment facilities to be good. However, we deeply apologize for the inconvenience you experienced with the mould in the shower. Your feedback regarding this issue has been passed on to our housekeeping team, and we will make sure they take immediate action to address this concern.Regarding the laundry facilities, we understand your frustration with the lack of clear instructions and the limited booking slots during your stay. We will work on improving the communication and availability of our laundry services to ensure a more convenient experience for our guests in the future.We truly value your business and regret that your experience did not meet your expectations. We would like to have the opportunity to make it right for you. If you ever decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will do our best to ensure a more enjoyable stay.Once again, we appreciate your valuable feedback, and we hope to have the chance to welcome you back in the future to provide you with a superior experience.Warm regards,Valentina

8/10 Good

Vishal

Liked: Cleanliness, room comfort
Comfortable stay
Hotel accommodation was comfortable with decent size room, kitchen and bathroom as described. The check in process was quick and the front desk was prompt in accommodating our early check in request. Rooms however lacked certain crockery items and were not kept clean. Overall a comfortable stay in central Mestre area.
Stayed 1 night in Sep 2023
Response from Mihaela on 16 Sept 2023
Dear Vishal, Thank you for taking the time to leave a review of your recent hotel accommodation in central Mestre. We appreciate your feedback and are glad to hear that your overall experience was comfortable. We're pleased to know that you found the room size, kitchen, and bathroom to be as described, and that the check-in process was quick and efficient. It's great to hear that our front desk team was able to accommodate your early check-in request promptly. We apologize for any inconvenience you may have experienced regarding the missing crockery items and cleanliness of the rooms. Your feedback is valuable, and we will certainly address these issues to ensure a more seamless and enjoyable stay for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you for choosing our hotel for your stay in Mestre, and please don't hesitate to reach out if you have any further comments or concerns. Best regards,

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023
Response from Mihaela on 16 Sept 2023
Dear Robert, Thank you so much for taking the time to leave such a positive review following your recent stay with us. We're absolutely delighted to hear that you had an enjoyable experience during your time here. Your kind words and appreciation mean a lot to us. We strive to provide the best possible service and comfort to all our guests, and it's incredibly rewarding to know that we succeeded in making your stay memorable. We hope to have the pleasure of welcoming you back in the future. If you ever plan to visit again, please don't hesitate to reach out to us. We'd love the opportunity to host you once more. Thank you once again for choosing our hotel, and we look forward to serving you again in the future. Warm regards,

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Just wish it had a real bar and maybe small restaurant like some in the lobby.
Stayed 3 nights in Sep 2023
Response from Valentina - FOM on 5 Sept 2023
Dear Chris,Thank you for taking the time to share your thoughts with us.We're pleased to hear that you enjoyed your stay overall.Your feedback about having a real bar and a small restaurant in the lobby is appreciated.We will certainly consider this suggestion as we continue to improve our services and amenities to enhance the experience for our guests.We hope to have the pleasure of hosting you again in the future, and if you have any more ideas or requests, please don't hesitate to let us know.Warm regards,Valentina

10/10 Excellent

Abdulaziz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Valentina - Front Office Manager on 1 Sept 2023
Dear Mr. Abdulaziz,Thank you for the wonderful!We are thrilled you enjoyed your experience with us. We cannot wait to welcome you back soon!Best regards,Valentina

10/10 Excellent

Suzanne

Stayed 4 nights in Aug 2023
Response from Reza on 31 Aug 2023
Thanks for your attention and kindness regard to your review about our hotel and we wish to have you again here.Kind regards

4/10 Poor

Michael

Travelled with group
Disliked: Amenities
Breakfast was mediocre. Area fairly convenient to travel into Venice. Bed not great.
Stayed 1 night in Aug 2023
Response from Andreea on 30 Aug 2023
Dear Michael,We appreciate your feedback regarding your recent stay at our property. We're sorry to hear that the breakfast did not meet your expectations and that you found the bed to be uncomfortable. Your comments will be shared with our team to help us improve our offerings and services.We also apologize if the location did not meet your convenience for traveling into Venice. We strive to provide a comfortable and accessible experience for our guests, and we regret any inconvenience you may have encountered.Your input is valuable to us, and we will use it to make necessary adjustments to enhance the quality of our accommodations. If you have any further suggestions or concerns, please don't hesitate to reach out. We hope to have another chance to better serve you in the future.Best regards,Andreea

10/10 Excellent

Siriluck

Liked: Cleanliness, room comfort
Great location. Great staff
Rose and Fabio were friendly and efficient. We enjoyed our visit to Venice with their spot on suggestions. Hotel was comfortable and in a great location. Highly recommended
Stayed 2 nights in Aug 2023
Response from Mihaela on 25 Aug 2023
Dear Siriluck,We're delighted to hear that you had a wonderful time in Venice! We greatly appreciate your kind words about Rose and Fabio – their friendly and efficient service truly enhances our guests' experiences. It's fantastic that their suggestions added to the enjoyment of your visit. Our team strives to provide a comfortable and pleasant stay, and we're thrilled that the hotel's location worked well for you. Thank you for recommending us! Should your travels bring you back to Venice, we'd be more than happy to welcome you again.Best regards,

8/10 Good

Alejandro, Weehawken

Bathtub was clogged. There were flies inside the room.
Stayed 1 night in Aug 2023
Response from Valentina - FOM on 19 Aug 2023
Dear Alejandro,We are sorry to hear about the inconveniences you experienced during your stay.We apologize for the situation with the bathtub and the presence of flies in the room.Your experience does not reflect our standard of quality and comfort that we aim to provide to our guests.We will take immediate measures to address these issues and ensure that similar situations do not occur in the future.We appreciate your feedback as it helps us improve and deliver a better service.We hope you will grant us another opportunity to demonstrate our commitment to ensuring a pleasant stay.Thank you for your understanding.Sincerely,Valentina

10/10 Excellent

Nicola

Stayed 3 nights in Aug 2023
Response from Valentina - FOM on 15 Aug 2023
Dear Nicola,Thank you so much for your wonderful review and for awarding us the highest score! We're thrilled to hear that you had such a fantastic experience with us. It's truly rewarding to know that our efforts to provide a great service have been well received.It was a pleasure hosting you, and we look forward to welcoming you back in the future. If you have any further suggestions or feedback, please don't hesitate to share.Thanks again for choosing to stay with us!Best regards,Valentina

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is new and modern, clean and the staff are helpful and welcoming. The area is great for a good value option to access Venice easily by train, only 10 mins, lots of good parking options if you come by car
Stayed 2 nights in Jul 2023
Response from Mihaela on 31 Jul 2023
Dear Alexis,Thank you for staying at Staycity and thank you for leaving a review at the end of your stay.It is crucial for us to receive the opinion and feedback from our guests.This allows us to improve day by day to make each stay unique.We hope to host you at our property again soon.Best regards, Mihaela.

8/10 Good

Zoran

Liked: Cleanliness, property conditions & facilities
It’s a good location and quiet
Stayed 2 nights in Jul 2023
Response from Mihaela on 25 Jul 2023
Dear Zoran, Thank you for deciding to share your experience with us. We are happy that you enjoyed your stay and our location.Thank you for choosing our Aparthotel and we look forward to welcoming you back. Best regards, Mihaela.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Valentina - Front Office Manager on 11 Jul 2023
Dear William,Thank you for the nice review!We are proud to know that the stay met your expectations!The satisfaction of our guests is extremely important to us.We hope to see you again soon,kind regards.Valentina

10/10 Excellent

Maria, Porter Ranch

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is nice and clean, so close to the train station is about 5 min walk. If you like to visit Venezia 2 days, this place is perfect!
Stayed 1 night in Jul 2023
Response from Mihaela on 9 Jul 2023
Dear Maria, Thank you for deciding to share your experience with us. We are so happy to know that your stay lived up to your expectations. The comments and opinions of our guests are crucial for us, thank you for these beautiful words that make us proud of our work. We hope to see you again very soon!Sincerely, Mihaela.

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable. The mini kitchen with the hot water kettle was so great after 24 hours of travel!
Stayed 1 night in Jul 2023
Response from Valentina - Front Office Manager on 4 Jul 2023
Dear Andrea, Thank you for deciding to share your experience with us. We are so happy to know that your stay lived up to your expectations. The comments and opinions of our guests are crucial for us, thank you for these beautiful words that make us proud of our work. We hope to see you again very soon! Sincerely, Valentina

8/10 Good

YELENA

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient and safe location. Hotel was clean and modern with bug rooms
Stayed 4 nights in Jun 2023
Response from Valentina - Front Office Manager on 2 Jul 2023
Dear Yelena,Thank you for deciding to share your experience with us.We are more than happy that your stay lived up to your expectations, so we look forward to having you as our guest again soon!Sincerely,Valentina

8/10 Good

Richard

Stayed 3 nights in Jun 2023
Response from Mihaela on 20 Jul 2023
Dear Richard, Thank you for staying at Staycity and thank you for leaving a review at the end of your stay.It is crucial for us to receive the opinion and feedback from our guests. This allows us to improve day by day to make each stay unique. We hope to host you at our property again soon.Best regards,Mihaela.

10/10 Excellent

Serge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Did not expect to need a train ride to tourist area, but 10 minute ride was not so bad and allowed us to retreat to a quiet area after visiting with crowds!
Stayed 2 nights in Jun 2023
Response from Mihaela on 30 Jun 2023
Dear Serge, thank you so much for deciding to share your experience with us. It is a huge satisfaction for us to know that our guests are happy with their time at Staycity!We hope to see you again very soon.Best regards, Mihaela.

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
very close to the train
Stayed 2 nights in Jun 2023
Response from Mihaela on 30 Jun 2023
Dear Mark, thank you for choosing our Aparthotel for your stay in Venice, we're very happy to see that you enjoyed it.We hope to welcoming you back again. Best regards, Mihaela.

10/10 Excellent

Elouise

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Valentina - Front Office Manager on 26 Jun 2023
Dear Elouise, thank you very much for sharing your experience with us. It is very important for us to receive comments and opinions from our guests. We are glad that you appreciated our efforts to make your stay unique and special! We hope to see you again at Staycity soon! Best regards, Valentina

4/10 Poor

Antonio

Stayed 1 night in Jun 2023
Response from Fabio Moccia on 21 Jun 2023
Dear Mr Sangallimany thanks for choosing Staycity AparthotelIt has been brought to my attention that during the stay there has been a technical problem connected to the air conditioning and we deeply apologizeFully aware that you did appreciate the team effort in offering the breakfastI remain at disposal Best regardsFabio MocciaGeneral Manager

10/10 Excellent

YUN, Brighton

Stayed 1 night in Jun 2023
Response from Mihaela on 9 Jul 2023
Dear Yun, thank you so much for deciding to share your experience with us. We are really pleased to hear that your stay met your expectations! It is a huge satisfaction for us to know that our guests are happy with their time at Staycity! We hope to see you again very soon.Best regards,Mihaela.

10/10 Excellent

Scott, Vancouver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jun 2023
Response from Valentina - Front Office Manager on 16 Jun 2023
Dear Scott, Thank you for staying with us and thank you for giving us top marks in your review! It is always a huge satisfaction for us when our guests' stays meet their expectations. We hope to see you again soon at Staycity. Best regards, Valentina

8/10 Good

Fang Shen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reception was friendly and the property was close to the train/bus station. However, there were some miscommunication as we were under the impression that the laundry and dryer cost EUR5 in total, but was charged EUR10. The worst part was that the dryer did not work as our clothes were still wet after the dryer cycle. It was already late (around 11.30PM) and we were rushing for our trains the next day, so we did not complain this to the reception. It would be great if this is communicated upfront to other users of the laundry service going forward.
Stayed 2 nights in Jun 2023
Response from Mihaela on 10 Jun 2023
Dear Fang Shen, thank you for sharing your experience at StayCity. We are happy that you enjoyed the location of the Aparthotel and the staff. We have taken your advice into consideration as it is really essential for us to get better every day. Thank you again for being our guest and we look forward to welcoming you back. Cordially, Mihaela.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Lisa on 9 Jun 2023
Dear Fernando, thank you very much for sharing your experience at StayCity. We are happy to read the Aparthotel and staff have been much appreciated and hope to welcome you again at StayCity for your next visit. Best regards

10/10 Excellent

Nana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very close to transportations, walkable distance to train and bus stations. Helpful and nice staff. Definitely would stay again.
Stayed 2 nights in May 2023
Response from Mihaela on 24 May 2023
Dear Nana, Thank you for your review and for choosing our aparthotel.We are happy that you enjoyed your stay, and We are looking forward to having you again as a guest in our hotel.Kind regards, Mihaela.

10/10 Excellent

amanda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay if going to Venice on a city break .
Stayed 3 nights in May 2023
Response from Mihaela on 17 May 2023
Dear Amanda,thank you for deciding to share your experience with us.The opinion of our guests is always fundamental because it helps us to always improve.We hope to have you back as our guest soon.Best regards,Mihaela

8/10 Good

Claire

Stayed 3 nights in May 2023
Response from Valentina - Front Office Manager on 8 Jun 2023
Dear Claire,thank you for the positive comment!We are so happy to hear that you enjoyed our facility!We hope to have you back as our guest soon!Sincerely,Valentina

10/10 Excellent

CHRISTOPHER

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely! Friendly staff (Rose!), clean, modern and big. Close to the train station and heaps of ammenities are walkable.
Stayed 3 nights in Apr 2023
Response from Rose on 4 May 2023
Dear Mr.CHRISTOPHER, Thank you for taking the time from your day to share your feedback with us. We are really delighted to hear that your recent stay with us was made more enjoyable and memorable due to the service received from our team! We hope to see you again in future. Kind Regards,Rose

10/10 Excellent

Debra M

Liked: Cleanliness, amenities, property conditions & facilities
It felt like home, very welcoming. Nothing not to like.
Stayed 10 nights in Apr 2023
Response from mihaela on 20 Apr 2023
Dear Debra M, it is more than a pleasure to read your kind evaluation of your recent stay with us! We look forward to welcoming you back! Best Regards, Mihaela.