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Reviews of Santa Chiara Hotel

4.5 out of 5
Santa Chiara Hotel
Santa Croce 548, Venice, VE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 186 reviews" "
Rating 8 - Good. 31 out of 186 reviews" "
Rating 6 - Okay. 9 out of 186 reviews" "
Rating 4 - Poor. 8 out of 186 reviews" "
Rating 2 - Terrible. 3 out of 186 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Clare

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Location for the bus station was perfect. There was no view from the bedroom as 3/4 of each window was bricked up by a pre existing wall. We only wanted to stay one night but had no option to buy only one night so had to pay for two. There was no provision for breakfast before 07{15 and our bus left at 07:00. There was a very nice coffee machine in the room but no way to boil water for tea so no tea available or milk. I reported a problem with the air conditioning and the girl on the desk said she would make a note and wrote it down. That is all she did and no one came about it so room was very warm. Room was good and nice shower room
Stayed 2 nights in Apr 2024

8/10 Good

Sylvie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived from the Venice Airport by bus and found it very easy and convenient to locate the hotel. However, it is a very busy area because it is the only area accessible by car. It is also very close to the train station e.g. 5 minutes distance walk. You can easily get back to the hotel from anywhere in Venice by following the direction to the train which makes it less stressful to navigate Venice. The room was comfortable for three people but did not have blinds to account for daylights, it had see through linen. We may have missed something?? You can also buy coffee and croissant close by at a reasonable price.
Stayed 4 nights in Dec 2023

4/10 Poor

Samantha

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Hao

10/10 Excellent

sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Laurie Fiori

Excellent
Excellent hotel perfectly located to get to the airport
Stayed 1 night in Dec 2023

8/10 Good

Reta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost of the breakfast was very pricy. The ad indicated a restaurant, but that was only for breakfast.
Stayed 4 nights in Nov 2023

10/10 Excellent

Janel M

Stayed 1 night in Nov 2023

4/10 Poor

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Very noisy room with location.
Stayed 1 night in Nov 2023

10/10 Excellent

Clay

Very pleasant stay and convenient to train station
Stayed 2 nights in Nov 2023

10/10 Excellent

Alisa

Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stunning hotel in a great location. Staff were friendly and courteous. Superb clean room overlooking the Grand Canal. Breakfast was amazing served by the most polite and attentive staff. Would recommend to anyone
Stayed 3 nights in Oct 2023

10/10 Excellent

Keith and Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only was the property beautiful and the staff accommodating, but it was centrally located to walking the surrounding area. We loved our view of the canal! Thank you for a lovely stay, we would stay there again if we get back to Venice!
Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023

10/10 Excellent

Gene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First class everything. A great way to end out two week stay in Italy.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Perfect and close to the train.
Stayed 1 night in Oct 2023

4/10 Poor

Timothy

Stayed 2 nights in Sep 2023

10/10 Excellent

Armando

Stayed 1 night in Sep 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Santa Chiara is in a very convenient location, particularly for those traveling with large luggage. Trains and taxis are easily accessible, and the area is a bit more quiet than the more central area of Venice. The hotel is beautifully appointed and the staff are very friendly and efficient. They made me feel very well taken care of during my stay.
Stayed 2 nights in Sep 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Debbie

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room, for which a premium was paid to have a canal view, while very nice was NOT maintained commensurate with the charges. Shower heads, while multiple for a relaxing experience, created a flood in the bathroom such that they could not be used. There was a recessed light hanging from the bathroom ceiling over the shower, with exposed wires. NO shirt/dress hangers in the closet. Despite confirming so ahead of arrival, toiletries did not include conditioner upon check-in. The air conditioning did NOT work and we were given a hard time about wanting to move to another room. When moved into the second room after the AC didn't work, the tub did not drain properly. The location was very NOISY with street noise & noise of patrons at the outdoor seating area/bar. The guest services person at check out was rude and did not provide the same level of friendly service as those who proceeded his shift.
Stayed 2 nights in Sep 2023

10/10 Excellent

Enrique

Stayed 2 nights in Aug 2023

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Venezia
Great hotel so conveniently located so that you don’t have to drag you luggage over bridges. We we upgraded to a grand canal view and that made our 2 day stay even more wonderful in a city that is like no other in the world. :)) Gracie Mille!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Lee Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Mason

Stayed 2 nights in Jul 2023

8/10 Good

koorosh

Stayed 2 nights in Jul 2023

8/10 Good

Teri

Stayed 2 nights in Jul 2023

8/10 Good

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place, close car park, very good option
Stayed 2 nights in Jul 2023

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was extremely nice and helpful. We were happy to stay somewhere close to the train station and this was a great choice for us.
Stayed 2 nights in Jun 2023
Response from Lorenzo on 28 Jun 2023
Dear Susanne, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is right on the Grand Hotel and the only one accessible by car. We loved everything about it
Stayed 1 night in Jun 2023
Response from Lorenzo on 28 Jun 2023
Dear Wendy, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

marguerite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond for us. Free room upgrade for 2 of our four rooms. Plus got us to the airport when the taxi system in Venice failed us. We were a large family group and they were amazing. Rooms were beautiful! Position was busy near the bus terminals but the whole of Venice is busy. Plus our cab dropped us right to our door which we really appreciated when we saw people rolling suitcases along busy cobbled footpaths. I would definitely recommend this beautiful hotel.
Stayed 2 nights in Jun 2023
Response from Lorenzo on 28 Jun 2023
Dear Marguerite, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Enjoyable Stay
Beautiful hotel, situated near both train and bus station. Very nice and accommodation staff, rooms were well kept nice and clean. Breakfast was a little standard but was good enough for a persons needs, and again the staff were excellent and accommodating for breakfast. If I was going back to Venice, I will definitely try and stay at this hotel again.
Stayed 4 nights in Dec 2022
Response from Lorenzo on 28 Jun 2023
Dear Philip, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Lorenzo on 28 Jun 2023
Dear Jennifer, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

Richard

Stayed 1 night in May 2023
Response from Lorenzo on 28 Jun 2023
Dear Richard, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel very close to the train station. It is well managed, very clean, quiet and next to the water taxis and other Venice transportation links. We stayed in room 105, so perfect with a balcony overlooking the canal and other river commutes as well as a beautiful park across the bridge. Breakfast is delicious, they have a bar, and many lounges that you can relax in. A perfect property, walkable to everything.
Stayed 3 nights in May 2023
Response from Lorenzo on 28 Jun 2023
Dear Lisa, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

2/10 Terrible

Roy

Stayed 2 nights in May 2023

10/10 Excellent

Virad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, close to water taxi, train and bus station. Can’t beat that. Definitely expensive :(
Stayed 4 nights in Apr 2023
Response from Lorenzo on 28 Jun 2023
Dear Virad, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

8/10 Good

Baktha, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were repeat guests because the overall conditions were outstanding and will return in the future
Stayed 2 nights in Apr 2023
Response from Lorenzo on 28 Jun 2023
Dear Joseph, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

W Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great home base for visiting Venice.
Beautiful location on the Grand Canal. Easy walk to the major sites. If I came back I would pay the extra for a canal view room. Our room looked out on the bus lot which could be noisy at times.
View of the Grand Canal from just outside the hotel.
Stayed 4 nights in Mar 2023

10/10 Excellent

Kayode

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

celeste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff was very friendly/helpful. We loved it
Response from Lorenzo on 28 Jun 2023
Dear Celeste, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

Laurie Fiori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent- easy access to airport for early flight
Stayed 1 night in Dec 2022
Response from Lorenzo on 28 Jun 2023
Dear Laurie, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

Charles, Azle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel great location
Response from Lorenzo on 28 Jun 2023
Dear Charles, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

4/10 Poor

Nathalie

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The room is great. But the staff was not very helpful when it came to parking. We agreed on a rate as my partner is disabled, but upon leaving the hotel, the agreed price went up by 20 euros. The staff was not as helpful as we expected given the circumstances.
Stayed 2 nights in Nov 2022

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close it was to the vaporetto.
Response from Lorenzo on 28 Jun 2023
Dear Johanne, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice the best.
Very convent to all transportation. The airport bus was a few steps away as w as the valparetto. There was a dm and coop grocery store close also. The room was very modern as was the bathroom. The breakfast had a great selection and very good. We would stay at this hotel on out next trip to Venice.
The hotel from the glass bridge
A view from our room
The grand canel
The rialto bridge
Stayed 3 nights in Oct 2022
Response from Lorenzo on 28 Jun 2023
Dear Leslie, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, very convenient to get there from the train or the water bus. Water taxis. There was a level of noise during the night but we were on the 1st level so there was no getting away from it. Great staff and very clean.
Stayed 1 night in Oct 2022
Response from Lorenzo on 28 Jun 2023
Dear Elizabeth, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. So friendly and helpful
Stayed 5 nights in Oct 2022
Response from Lorenzo on 28 Jun 2023
Dear Joan, Many thanks for having preferred us and for your great review We' re glad you enjoyed your stay at the Santa Chiara and hope to host you again in the future Kind regards