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Reviews of Pinnacle Hotel at the Pier

4 out of 5
Pinnacle Hotel at the Pier
138 Victory Ship Way, North Vancouver, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 825 out of 1126 reviews" "
Rating 8 - Good. 223 out of 1126 reviews" "
Rating 6 - Okay. 47 out of 1126 reviews" "
Rating 4 - Poor. 9 out of 1126 reviews" "
Rating 2 - Terrible. 22 out of 1126 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

ardeshir

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel, clean room, friendly staff
Stayed 3 nights in Apr 2024
Response from Pinnacle Hotel at the Pier on 30 Apr 2024
Thank you for taking the time to give us your feedback and comments.

8/10 Good

Julie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It came with an amazing full size pool, large hot tub, sauna and steam room. All in working order. There was also a gym which I didnt use however it looked modern and well taken care of. Guy at the gym was keeping ice cold water with fresh cucumbers in it. We were all very happy
Stayed 2 nights in Apr 2024
Response from Arjun on 30 Apr 2024
Thanks Julie for staying with us and for the very nice review! We are glad you enjoyed your stay with us.Have a wonderful day.

10/10 Excellent

Meyyappan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Arjun on 30 Apr 2024
Thanks for the very nice review score!Much appreciated.Have a wonderful day.

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and a superb facility
Stayed 3 nights in Apr 2024
Response from Arjun on 30 Apr 2024
Thanks Rick for the very nice review.Have a wonderful day.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work here are awesome, rooms are great. Would recommend spending a bit extra and getting water view. Location is perfect. Highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Pinnacle Hotel at the Pier on 29 Apr 2024
We greatly appreciate your comments and feedback and look forward to your next stay with us.

10/10 Excellent

Nicole McGillis

Liked: Property conditions & facilities
Love this hotel and location
Stayed 1 night in Apr 2024
Response from Pinnacle Hotel at the Pier on 28 Apr 2024
We thank you for taking the time to give us your feedback.

10/10 Excellent

JOSUE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, and great views of the harbor.
Stayed 1 night in Apr 2024
Response from Pinnacle Hotel at the Pier on 27 Apr 2024
We greatly appreciate your feedback.

8/10 Good

Wilfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to
Stayed 3 nights in Apr 2024
Response from Pinnacle Hotel at the Pier on 27 Apr 2024
Thank you for taking the time to give us your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Close to a large variety of restaurants, shops and, of course, the pier. 5 min walk to Seabus terminal. 5 min walk to IGA when I wanted milk and yogurt. Best gym facilities, and swimming pool of all the hotels I’ve ever been in. Just being able to use the pool and gym made staying at the hotel worthwhile for me. Friendly reception, fast check in and out. Housekeeping staff are attentive to details. Room I was in didn’t have USB port for charging, so bring your own adapter.
Stayed 6 nights in Apr 2024
Response from Arjun on 26 Apr 2024
Hi Maria,Thanks for staying with us and for the very nice review.Have a wonderful day!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very polite staff
Stayed 1 night in Apr 2024
Response from Pinnacle Hotel at the Pier on 23 Apr 2024
Dear Jennifer,Thank you for taking the time to give us your feedback.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Pinnacle Hotel at the Pier on 24 Apr 2024
Thank you for taking the time to give us your feedback.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Pinnacle Hotel at the Pier on 24 Apr 2024
We greatly appreciate your feedback.

10/10 Excellent

Shane

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pinnacle Hotel at the Pier on 24 Apr 2024
We thank you for taking the time to give us your feedback.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool area down by the waterfront.
Stayed 1 night in Apr 2024
Response from Pinnacle Hotel at the Pier on 21 Apr 2024
We thank you for taking the time to give us your feedback.

6/10 Okay

Robert

Liked: Cleanliness
The views of the waterfront is what i mosted enjoyed. What i didnt like is that it was a 30$ parking fee for a single night to park a vehicle there.. parking for guests should be free IMO
Stayed 1 night in Apr 2024
Response from Pinnacle Hotel at the Pier on 16 Apr 2024
Thank you for your feedback.

8/10 Good

Tabita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the water from the balcony room was excellent. Waking up to the water view is amazing. I’m really happy that I reached out to the hotel prior to arriving to make sure that I was booked for a water view room. Even though I booked a room with pictures on the water, but that doesn’t always guarantee a view of the water. The water view room was a bit more expensive than the original room I booked but worth it. It would be nice if parking was included into the hotel fee parking was additional $29 U.S. a day. There was snacks, beverages, wine, and ropes in the room available but we did not use it because we was unsure if it was complementary or not. Maybe they can put a note next time letting guests know if there’s extra charges or not. One thing I wish they could change out is the box spring mattress my back was a bit sore but it’s fine. We enjoyed the high-speed Internet. The restaurant in the hotel was delicious. The staff was friendly. Great location near stores and restaurants in walking distance.We would definitely come back!
Stayed 2 nights in Apr 2024
Response from Pinnacle Hotel at the Pier on 16 Apr 2024
Dear Tabita,Thank you for giving us your feedback and positive comments.Also please accept our apologies if your bed was not as comfortable as it should have been. Housekeeping has been informed and will be changing out the Mattress. As for the minibar we actually do have a price card on the counter. We thank you for choosing the Pinnacle Hotel at the Pier and look forward to your next stay with us.

10/10 Excellent

Nik, victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional location. Lots of dining out opportunities. The mountains and great outdoors to Noth Van are right off the doorstep as to is Stanley Park and great view across the water to Dtwn Vancouver.
Stayed 4 nights in Apr 2024
Response from Pinnacle Hotel at the Pier on 16 Apr 2024
We greatly appreciate you taking the time to give your feedback and comments.

10/10 Excellent

Fadhel, Auburn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great as usual like my 3 previous stays .. this hotel is our favourite place in Vancouver BC
Stayed 1 night in Apr 2024
Response from Pinnacle at the Pier on 15 Apr 2024
Dear Fadhel,We thank you for your feedback and comments and look forward to your stay with us.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times, nice rooms good food.
Stayed 2 nights in Apr 2024
Response from Arjun on 14 Apr 2024
Thanks for staying with us Kelly and for the nice review!Have a wonderful day.

10/10 Excellent

Carolyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very sad to leave and wish we booked our entire stay in Vancouver here! Beautiful room, beautiful pool, great location close to many shops and a great view of downtown. We think this is definitely the side to stay on with its lush greenery, many shops and restaurants but is much more quiet than down town.
Stayed 2 nights in Apr 2024
Response from Pinnacle at the Pier on 13 Apr 2024
We greatly appreciate you taking the time to give us your feedback and comments.We look forward to your next stay with us.

6/10 Okay

Jaime

Liked: Staff & service, amenities, property conditions & facilities
The room had a distinct musty, body odor, smell smell. It appeared the floor had flooding as the carpet was wrinkled and looked a little discolored. The linens were spotless, crisp and clean, and the view was wonderful. I was too exhausted to say anything otherwise I would’ve asked for a different room. Unfortunately it was very late at night and I could barely keep my eyes open when I arrived.
Stayed 1 night in Apr 2024
Response from Pinnacle at the Pier on 13 Apr 2024
Dear Jaime,Thank you for taking the time to give us your feedback.Please accept our apologies if your room was not to your satisfaction. We have alerted our Housekeeping and Maintenance team to the mentioned deficiencies.

8/10 Good

Judith, Victoria

Travelled with partner
Liked: Cleanliness, staff & service
The location is great in term of restaurants and public transportation, and the lobby and entrance were lovely. That said, the interior of the room was a bit disappointing when compared with all the very positive reviews. There was only 1 chair, which was inconvenient for 2 people, and the furnishings could use a bit of attention and updating. The bed was very firm and the pillows were not very comfortable.
Stayed 2 nights in Apr 2024
Response from Pinnacle at the Pier on 8 Apr 2024
Dear Judith,Thank you for taking the time to give us your feedback.Your comments are duly noted.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Pinnacle Hotel at the Pier on 29 Apr 2024
Thank you for taking the time to give us your feedback.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff
Stayed 1 night in Apr 2024
Response from Arjun on 8 Apr 2024
Thanks for staying with us Doug and for the nice review.Have a wonderful day!

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay no matter you are travelling or having a staycation. Very convenience to different tourist sites.
Stayed 1 night in Apr 2024
Response from Pinnacle at the Pier on 7 Apr 2024
Dear Jenny,We greatly appreciate your feedback.

10/10 Excellent

Kelly, Lakefield

Stayed 1 night in Apr 2024
Response from Pinnacle Hotel at the Pier on 27 Apr 2024
Thank you for taking the time to give us your feedback.

10/10 Excellent

Julie

Stayed 4 nights in Apr 2024
Response from Pinnacle at the Pier on 27 Apr 2024
Thank you for taking the time to give us your feedback.

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and location
Stayed 3 nights in Jan 2024
Response from Arjun on 7 Apr 2024
Thanks Michal for staying with us and for the very nice review score.Have a wonderful day!

10/10 Excellent

Manizheh

Travelled with family
Liked: Amenities
Reasonable price. A room with a view. Nice restaurant.
Stayed 1 night in Mar 2024
Response from Pinnacle at the Pier on 6 Apr 2024
We greatly appreciate you taking the time to give us your feedback.

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how convenient it is to the shops, restaurants and transportation. The one issue I have is the carpet in the room was quite dirty. Will have to bring slippers next time I stay!
Stayed 4 nights in Mar 2024
Response from Pinnacle at the Pier on 6 Apr 2024
Thank you for taking the time to give us your feedback.We have made a note of your concern for hour Housekeeping Team.

4/10 Poor

Zhe

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The wifi was down 2 days in a row. I am here for a business trip and it messed with my schedule
Stayed 3 nights in Apr 2024
Response from Pinnacle at the Pier on 7 Apr 2024
Dear Zhe,Thank you for your feedback.Please accept our apologies for the inconvenience caused due to the lack of internet access, we have resolved the issue with our provider but unfortunately it took some time from their side to trouble shoot the cause.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Pinnacle at the Pier on 6 Apr 2024
Thank you for taking the time to give us your feedback.

10/10 Excellent

Toshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time there. The room was very clean and staff were nice and helpful.
Stayed 1 night in Apr 2024
Response from Kevin on 3 Apr 2024
Thank you for the great review and for the kind words! We're glad you enjoyed your stay and our team was able to assist during!

8/10 Good

Char

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great staff and amazing view!
Stayed 2 nights in Mar 2024
Response from Kevin on 3 Apr 2024
Thank you for staying with us and for the great review! We're glad that you enjoyed your stay with us!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym
Stayed 1 night in Mar 2024
Response from Kevin on 2 Apr 2024
Thank you for staying with us and enjoying our Health Club amenities! Thanks for the awesome review!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Definitely recommend getting the harbour view! Perfect view of the water and Vancouver skyline! Conveniently located, safe and very clean!
Response from Kevin on 2 Apr 2024
Thank you for the compliments! We're glad that you enjoyed your stay with us. We're also glad you enjoyed the view from your room.

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and gym. Parking was not included 36 can per night. No free breakfast included
Stayed 3 nights in Mar 2024
Response from Kevin on 1 Apr 2024
Thank you for staying with us and for the great feedback! We do have some great packages on our website that includes breakfast along with more inclusions, so please come check those out. Hopefully we see you in the future!

10/10 Excellent

Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located by Lonsdale Quay with tons of dining options. Easy walk to seabus to head downtown. The pool is well maintained. Rooms are clean. Staff are friendly and efficient.
Stayed 2 nights in Mar 2024
Response from Kevin on 1 Apr 2024
Thank you so much for the great review! We're quite proud of our staff as well as our beautiful neighborhood. It's great that you enjoyed everything!

10/10 Excellent

Liaa Cortez

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great location. Great restaurant.
Stayed 3 nights in Mar 2024
Response from Kevin on 1 Apr 2024
Thank you for staying with us and for the great feedback! We're glad you enjoyed the hotel and the restaurant!

10/10 Excellent

Harry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offered vip access and discount for the lounge. The room was nice but wish we got the harbour view over the city view but it was still nice and roomy. Will definitely go back in the summer.
Stayed 1 night in Mar 2024
Response from Kevin on 1 Apr 2024
Thank you for staying with us and for the great feedback! For the room type you have stayed, we unfortunately do not have any like that on the harbour side. However, we do have other options like our Harbourview 2 Double Beds (good for families)! Maybe give that one a try! Hopefully we see you more in the future!

10/10 Excellent

RAHBAR

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and pleasant stay
Stayed 2 nights in Jan 2024
Response from Carlos on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

RAHBAR

Stayed 6 nights in Jan 2024
Response from Pinnacle Hotel at the Pier on 16 Apr 2024
Thank you for taking the time to give us your feedback.

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most relaxing environment. Service and staff were very friendly and helpful. Amazing atmosphere with lots to see and do.
Stayed 1 night in Mar 2024
Response from Kevin on 26 Mar 2024
Thank you for staying with us and for the great feedback! We're glad that we helped make your stay very comfortable. We take pride in our neighborhood up here in the North Shore!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a great view from the 8th floor of the bay. Only small gripe: They charge for the non-brand water bottles in the room. Absurd! But I loved the hotel and the area and recommend it highly.
Stayed 4 nights in Mar 2024
Response from Kevin on 26 Mar 2024
Thank you for staying with us and for the great feedback! We're glad that you enjoyed it and was able to enjoy our amazing neighborhood as well!

8/10 Good

Mile

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept, inviting, and warm.
Stayed 1 night in Mar 2024
Response from Kevin on 26 Mar 2024
Thank you for staying with us and for the great feedback! We're glad to have made you feel this way during your stay!

8/10 Good

Karen

Stayed 1 night in Mar 2024
Response from Kevin on 11 Apr 2024
Thank you for staying with us and for the great feedback! We're glad you enjoyed it!

8/10 Good

ALEKSANDR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the Restaurant
Stayed 2 nights in Mar 2024
Response from Pinnacle Hotel at the Pier on 29 Apr 2024
Thank you for your feedback.

10/10 Excellent

Rachelle

Stayed 1 night in Mar 2024
Response from Arjun on 24 Mar 2024
Thanks for staying with us Rachelle and for the nice review score!Have a wonderful day.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a value for the money. The staff was friendly, easy to converse with even suggested places to visit. It was clean and well maintained. Great location for venturing out to the surrounding area.
Stayed 3 nights in Mar 2024
Response from Carlos on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Julio de

Travelled with family
Overall is an excellent location for me.
Stayed 2 nights in Mar 2024
Response from Carlos on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!