Valle de Guadalupe hotels from RM76

"The beds are too hard, Las camas estan muy duras"

"No hicieron la reserva, "

"Clean rooms"

"Too far from city center. To get to the city center you had to walk up and down hills on the streets.The air conditioning did not work. in the room that we were initially given We reported the issue to the receptionist. She indicated she would send some to fix it. We waited for 30 minutes. No one came. I went to personally speak to the receptionist. She informed me I had to wait for almost 4 hours for someone to come. I told her this is totally unacceptable. The room was to hot. I requested another room if they could not fix the air. Left the hotel to go out for dinner because the restaurant in the hotel was closed. Another bad point. When I returned to the hotel I was informed the air conditioner was fix. After 15 minutes it broke again. I informed the receptionist.Sge assigned me another room. The air conditioner worked in the new room. Later that evening I noticed that the Bathroom was dirty there was white dust in different areas of the bathroom and on the carpet in the sitting area of the Bedroom. I reported it and asked the recetionist to please clean the room. They claimed they cleaned it some of the areas were cleaned. There was still dust in other area. So the air conditioner issue, restsurant closed, dirty room and bad location. I will never stay or recommend this hotel. It was the worst experience I have ever had. "

"Room was clean. Staff was amazing we had two babies and they helped us with our luggage and even let us in our room early since we had been traveling all night. "

"Clean room"

"La persona que nos atendió por WhatsApp. Fue muy amable y rápida para contestar."

"Great place"

"Very nice place 😜"