"I stayed at the Clift for 8 nights due to a family members surgery at UCSF. The hotel is clean and recently remodeled. The room was rather spartan for the price. Two queens, one desk/chair and a “chaise” that wasn’t quite a sofa. A small refrigerator but no microwave. Adequate but hardly luxurious. The bed was comfortable with the standard feather duvet and several pillows. Overall the physical aspect of the hotel was fine. Not amazing, but nice.
Staffing is one area that could use improvement. The front desk clerks were cool and uninterested in doing anything other than the required. First day I asked the front desk young man if he could recommend a good restaurant for dinner. He looked at me and said “ They’re all around here”. Wow. So helpful.
Since I had to add days onto my reservation several times ( my check out being delayed due to ill family members) I interacted with at least 4 different desk clerks. None called me by name. None thanked me for staying with them. For a hotel that charges $350+ a night they should train their front line employees to be personable and friendly. Maybe remember the name of the guest that is staying for a week??
Frederick’s is the cafe that is open for breakfast until noon. Good food, limited menu. Staff was pleasant but you line up and order, take a number and they bring your food. For this ‘service’ they automatically add the gratuity to your bill. There are no lunch options as the cafe closes at noon."
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