Corner of Griffith Street & Wharf Street, Tweed Heads, NSW
Reviews
9.4
Exceptional
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Easy arrival, parking and room was very nice. Above expectations. Comfy bed, well appointed room and great view. Had breakfast included and it was great. Really good experience from check in to check out. Will be back.
Four pillows on the two Queen beds need throwing out. Flat with no support for neck and head. Like a bag of cotton wool balls placed in pillow slip.
Apprehensive as to whether sheets on one bed changed prior to our occupancy. Used band aid found in bed.
Merlene
Stayed 5 nights in Feb 2024
Response from Natasha on 7 Mar 2024
HI Marleen,I'm sorry to hear you did not have a comfortable stay, we will investigate and replace the pillows and bed linen to ensure they meet our Sebel standard.We hope to have the opportunity to serve you better in the furture
We love coming to this sebel being connected to the services club.always happy with the room and especially the breakfast as long as they keep the standard up we will keep coming.
Kent
Stayed 2 nights in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for your 5* review
10/10 Excellent
ULrike
Travelled with partner
12 Feb 2024
Liked: Property conditions & facilities
Very big room, very good breakfast, very good value
Large rooms with just the right amount of cutlery microwave and very clean.
House keeping was slow to come around to clean the room. So we were home when they got there so didn’t have the room serviced in the 3 days we were there.
We had a fantastic stay at the Sebel twin towns, The staff were wonderful the buffet breakfast was incredible we will definitely be coming back to stay again and again.
A bit slow at check in and I’m sure they can see on their monitors out the back that people are waiting. If there’s a line and just one person serving, that’s not great service. Also I found the lifts to be particularly slow. One was out of order which didn’t help. Delicious breakfast though!
Verified traveller
Stayed 1 night in Jan 2024
Response from Natasha on 7 Mar 2024
Thank you for providing feedback on your stay, we will work to rectify the concerns you have raised and hope to have the opportunity to serve you better int he future
Great property, very spacious room, nice bathroom. Great breakfast included to price.
Margaret
Stayed 3 nights in Dec 2023
Response from Natasha on 7 Mar 2024
Thank you for your 5* review
6/10 Okay
Philip
30 Dec 2023
Disliked: Cleanliness
Clearly the hotel was overwhelmed. Peter at the front was exasperated and blurted out that it was impossible to have my room cleaned as it was dirty at check in with bits of chocolate on the rug and the tables had not been wiped. I told him that I would stay away from my room so it could be cleaned if they would just message me when it was ready. He told me it couldn’t be done and to just lodge a complaint. I explained that I didn’t want to do that. Peter insisted. Here we are.
Philip
Stayed 3 nights in Dec 2023
6/10 Okay
Andy
Travelled with family, Travelled with family and small children
I really love the food . We had an excellent dinner and the best breakfast smorgasbord. Loved sitting outside and having a wine overlooking the water in the late afternoon.