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Hotel Palapa Palace

3.0 star property
Travelers find a peaceful retreat with verdant gardens and relaxing pool atmosphere at Hotel Palapa Palace, where connectivity meets tropical relaxation

Choose dates to view prices

Hotel Palapa Palace blends modern convenience with tropical charm. Guests relax by the outdoor pool with sun loungers and umbrellas or wander through the garden. The 24-hour business center and free in-room WiFi ensure travelers stay connected throughout their visit.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is RM173
RM206 total
includes taxes & fees
26 May - 27 May
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Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
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  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
8.6 out of 10, Excellent, 584 reviews
The price is RM173
RM206 total
includes taxes & fees
24 May - 25 May
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Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 8 kg per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults and MXN 130 to 250 for children
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 8:00 AM to 9:00 PM

Frequently asked questions

Does Hotel Palapa Palace have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Palapa Palace?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hotel Palapa Palace on 26 May 2026 start from RM173, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Palapa Palace pet-friendly?

Yes, Hotel Palapa Palace allows dogs (limit 1 total) with a maximum weight of up to 8 kg per pet. There's a deposit of MXN 500 per stay. Service animals are exempt from fees.

How much is parking at Hotel Palapa Palace?

Self-parking is free at this property.

What time is check-in at Hotel Palapa Palace?

Check-in start time: 1:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Palapa Palace?

Checkout is at 1 PM. Late checkout is available for a fee (subject to availability).

Where is Hotel Palapa Palace located?

Situated in Tuxtla Gutierrez, this hotel is 0.2 mi (0.4 km) from Plaza Ambar and within 3 miles (5 km) of Foro Chiapas and Chiapas Fairgrounds. Plaza Crystal Shopping Mall and Joyyo Mayu Park are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 139 out of 240 reviews
Rating 8 - Good. 55 out of 240 reviews
Rating 6 - Okay. 23 out of 240 reviews
Rating 4 - Poor. 10 out of 240 reviews
Rating 2 - Terrible. 13 out of 240 reviews

Reviews

Verified

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no negative reviews. Check in was easy and fast as well as checking out.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Cristhian

Liked: Amenities
Nice place
Stayed 1 night in Mar 2025
Verified

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go there!

Unfortunally I was only able to stay 1 day, with my wife, but have no complaints about it. When we come back to that area, we wil most surtainally look into it. Had many things we didn't have time to discover.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

José Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Yoshua

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025
Verified

4/10 Poor

Franciscus

Disliked: Property conditions & facilities
The beds are terrible. The safebox is not working after they changed the batteries the box was not opening with my passports and cash in it. The restaurant was refushing orders 45 minutes before the official closing time. I am a reguliere guest in this Hotel but are choked to see how fast it is going down
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Rosendo Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, el personal es excelente muy amables y atentos, hay una tienda de conveniencia a un costado del hotel!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones limpias Alberca muy limpia Personal atento y amable
Stayed 1 night in May 2026
Verified

6/10 Okay

Yukari

Liked: Cleanliness, staff & service, amenities
Habitación limpia, solo que la piscina estaba con mal aspecto, no se veía limpia el agua, no nos pudimos meter a refrescar .
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 1 night in Apr 2026
Verified

8/10 Good

JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación limpia, no así el agua de la alberca que necesita un poco más de esfuerzo en mantenerla limpia, una buena ubicación por la cercanía a tiendas de conveniencia y alimentos.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
La habitación limpia , excelente servicio x parte de todos muy amables.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Me gusta
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jose Miguel

Liked: Cleanliness, staff & service
Muy bueno
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Juan Carlos

Liked: Cleanliness, staff & service
Mejorar el internet
Stayed 14 nights in Dec 2025
Verified

8/10 Good

Juan Carlos

Liked: Staff & service, property conditions & facilities, room comfort
Si todo bien
Stayed 1 night in Dec 2025
Verified

8/10 Good

Guillermo

Liked: Cleanliness, staff & service
El personal cuando los necesitaba
Stayed 5 nights in Dec 2025
Verified

8/10 Good

José Luis

Liked: Cleanliness, amenities
La habitación limpia, el personal muy amable, lo único que no me gustó, fue un extraño ruido que se escucha todo el tiempo por la noche en la habitación 101 y me comentó mi hermana que tambien en la 110.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
excelente lugar, la recepción de lujo
Stayed 1 night in Dec 2025
Verified

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy agradable
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Alejandra Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
El wifi no funciona bien y la red tampoco
Stayed 1 night in Oct 2025
Verified

6/10 Okay

José Neil Amhed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente en la cocina les falta tener más cuidado en la preparación por ejemplo pedí un spaghetti Alfredo y el mesero me dijo que estaba recién hecho y la pasta fresca, y pues realmente no fue así juzguen la foto, la pasta café, cuando es fresca es amarilla, no tenía crema pasado de orégano, le pusieron lechuga, y le faltó crema , he comido esa misma pasta en otros lugares y la comparación es avismal, pedí arrachera y me la sirvieron fría, en cuanto a eso todo lo demás está genial
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

José Neil Amhed

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Por favor cheque. Su sistema de reservaciones

Hice mi reserva el dia 22 aprox a las 9 y media, y al llegar al hotel resulta que me dicen que no hay reservación registrada, mostré el número de itinerario que envía la aplicación de hoteles.com y el dependiente del hotel me dijo que no eran los 14 números que tenían que ser 10 dígitos, por lo tanto NO APLICO LA RESERVACIÓN y se hizo el cobro contratando la habitación directamente con el hotel, ya siendo las 11 y media de la noche no quedó opción y tuve que pagar directamente al hotel el costo de la habitación, otra cosa que molesta, el cobro de perros, en la aplicación dice SE ACEPTAN MASCOTAS, más no dice debe dejar 500 pesos de depósito por si hace daños a la propiedad, no tengo problema en darlos pero que especifiquen a tiempo para no tomar como cobros sorpresa este tipo de gasto
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Bibiana Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 3 nights in Sep 2025