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Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationTung Chung New Development Ferry Pier18 min walk
    AirportHong Kong (HKG-Hong Kong Intl.)8 min drive
    Popular LocationTian Tan Buddha25 min drive
    Popular LocationPo Lin Monastery26 min drive

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About this area

Tung Chung

Located in Tung Chung, Novotel Citygate Hong Kong is connected to a shopping centre. Shoppers can check out Citygate Outlets, while everyone can enjoy the natural beauty of Pui O Beach and Silvermine Beach. Travelling with kids? Consider Hong Kong Disneyland and Ngong Ping 360.
Visit our Tung Chung travel guide
Popular Location

What's nearby

  • Tung Chung New Development Ferry Pier - 18 min walk
  • Silvermine Beach - 18 min drive
  • Ngong Ping 360 - 25 min drive
  • Tian Tan Buddha - 25 min drive
  • Po Lin Monastery - 26 min drive

Getting around

  • Hong Kong Tung Chung Station - 10 min walk
  • Siu Hei Station - 27 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.) - 8 min drive

Restaurants

  • Where to eat
  • Essence – Buffet restaurant offering international cuisine. Serves breakfast, brunch, lunch and dinner daily.
  • Olea – Restaurant offering Italian cuisine. Serves brunch, lunch and dinner daily.
  • Andante – Bar offering international cuisine. Serves breakfast, brunch, lunch and dinner daily, happy hour available.

About this property

Novotel Citygate Hong Kong

Family-friendly hotel connected to a shopping centre in Tung Chung with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a bar/lounge, a coffee shop/café and valet parking. All 440 soundproofed rooms feature free wired Internet and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Novotel Citygate Hong Kong offers 440 forms of accommodation with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: HKD 250 per day
  • Valet parking: HKD 250 per day
  • Free return airport shuttle from 6 AM to 11:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 178-178 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Playground
  • Shopping centre

Family friendly

  • Children's pool
  • Cots/infant beds (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • 7 meeting rooms
  • Computer station
  • Conference space (4790 square feet)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in between 2 PM and 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for HKD 550.0 per day.
Cots (infant beds) are available for HKD 250.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between HKD 178 and HKD 178 per person (approximately)
  • Self-parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Crib (infant bed) fee: HKD 250.0 per night
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Can I cancel my reservation for free at Novotel Citygate Hong Kong and receive a full refund?
Yes, Novotel Citygate Hong Kong offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Citygate Hong Kong cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novotel Citygate Hong Kong?
As of 29 Oct 2020, prices found for a 1-night stay for 2 adults at Novotel Citygate Hong Kong on 1 Nov 2020 start from RM509, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Novotel Citygate Hong Kong have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 8:00 PM.
Is Novotel Citygate Hong Kong pet-friendly?
No, pets are not allowed at this property.
How much is parking at Novotel Citygate Hong Kong?
Self-parking is available for HKD 250 per day. Valet parking is available for HKD 250 per day.
What time is check-in at Novotel Citygate Hong Kong?
Check-in is from 2 PM to 5:30 AM.
What time is check-out at Novotel Citygate Hong Kong?
Checkout is at noon.
Does Novotel Citygate Hong Kong provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Where is Novotel Citygate Hong Kong located?
This family-friendly Tung Chung hotel is located near the airport, within 1 mi (2 km) of Tung Chung New Development Ferry Pier and Citygate Outlets. Tung Chung Fort and Lantau North Country Park are also within 2 miles (3 km). Hong Kong Tung Chung Station is 10 minutes by foot.
4.4
Excellent
5 - Excellent
819
4 - Good
556
3 - Okay
101
2 - Poor
37
1 - Terrible
26

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, property conditions & facilities
A male staff felt annoying to refill stuffs at lounge. Bad experience during my stay.
Stayed 1 night in Jun 2020

3/5 Okay

Travelled with family, Travelled with partner
Happy face iconLiked: Cleanliness, amenities
The foreign male staff in executive lounge was not pleased when I tried to ask him to refill the food and drinks (the food tray was almost empty). The short hair female life guard was very very very rude when I tried to ask a question. She stopped me right direct before I start my question. I just tried to ask if pool float can be used in this swimming pool or not. I could not even be able to ask this question. Otherwise, other staffs in front desk, housekeeping, restaurant are all super friendly and helpful. Nice breakfast. Gym facilities are in good condition.
Stayed 2 nights in Jun 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Excellent location to to the airport with excellent shuttle service. I found the breakfast was very expensive for what you got.
Stayed 1 night in Feb 2020

1/5 Terrible

Happy face iconLiked: Cleanliness, staff & service, room comfort
Sad face IconDisliked: Property conditions & facilities
Very bad information
It was advertised with a swimming pool And I was looking forward to a swim in the hot afternoon but there was no water in the pool. Then I contacted information in the hotel. They said they close the pool until 31st of March. I would not have booked this hotel if I knew that the pool was closed
Stayed 1 night in Feb 2020
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