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The Waves Tulum

4.0 star property
Upscale spa hotel near Tulum National Park
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Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Waves Tulum

Terrace/patio
Exterior
Balcony view
Living area
Lobby
Reviews
8.6

Excellent

Popular amenities

  • Spa
  • Hot tub
  • Pool
  • Restaurant
    RestaurantRestaurant
  • Bar
    BarBar
  • Room service
    Room serviceRoom service
The price is RM281
RM355 total
includes taxes & fees
20 Jun - 21 Jun

Explore the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
  • Popular LocationTulum National Park4 min drive
  • Popular LocationTulum Mayan Ruins7 min drive
  • AirportTulum, Quintana Roo (TUY)12 min drive
  • Popular LocationPlaya Paraiso70 min drive
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Room options

View all photos for Deluxe Studio With Large Balcony

View from room

Deluxe Studio With Large Balcony

  • 62 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Deluxe Penthouse Studio Rooftop Pool

  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Living area

Deluxe Penthouse Apartment With Rooftop Pool

  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Deluxe Studio With Private Plunge Pool

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Signature Studio Private Plunge Pool

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Signature Studio With Balcony

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Living area

Deluxe One Bedroom Apartment Private plunge Pool

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

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About the area

Tulum

Located in Tulum, The Waves Tulum is near the boardwalk. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Tulum Beach - 10 min drive
  • Playa Ruinas - 15 min drive
  • Playa Paraiso - 70 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Burrito Amor - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪Taqueria el Sabor Mexicano - ‬11 min walk
  • ‪Cafeteria Hunab Ku - ‬11 min walk
  • ‪La Barracuda - ‬11 min walk

About this property

The Waves Tulum

Upscale hotel revitalised in 2022 and located near Tulum Mayan Ruins
You can look forward to a swim-up bar, a poolside bar and designer shops on-site at The Waves Tulum. Indulge in a hot stone massage, a body wrap and a facial at the on-site spa. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks such as:
  • 3 outdoor pools and a children's pool, with sunloungers and a swim-up bar
  • Full breakfast (surcharge), bike hire and a front desk safe
  • Tour/ticket information, a 24-hour front desk and concierge services
  • Massage treatment rooms and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 98 rooms boast comforts such as wet bars and air conditioning, in addition to thoughtful touches such as free WiFi and printers. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Showers, hairdryers and shampoo
  • Smart TVs with streaming services and digital channels
  • Balconies or patios, wardrobes/cupboards and reusable coffee/tea filters

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Built in 2021
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Hob
  • Limited room service
  • Restaurant dining guides
  • Toaster
  • Wet bar

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately USD 17 for adults and from USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Waves Tulum?

As of 19 Jun 2024, prices found for a 1-night stay for 2 adults at The Waves Tulum on 20 Jun 2024 start from RM 280.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Waves Tulum?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Waves Tulum?

Checkout is at noon.

Where is The Waves Tulum located?

Situated near the boardwalk, this spa hotel is within a 15-minute walk of Dos Aguas Park and Hospital de Tulum. Hunab Lifestyle Center and Tulum National Park are also within 2 miles (3 km).

The Waves Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 327 out of 552 reviews" "
Rating 8 - Good. 117 out of 552 reviews" "
Rating 6 - Okay. 50 out of 552 reviews" "
Rating 4 - Poor. 32 out of 552 reviews" "
Rating 2 - Terrible. 26 out of 552 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Leslie, San Rafael

Travelled with pets
Disliked: Staff & service, amenities
You’re not allowed to have anyone come visit you not even for five minutes
Stayed 8 nights in May 2024

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very niceee
Stayed 1 night in Jun 2024

8/10 Good

Ingrid

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jun 2024

8/10 Good

Chynna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Easy walk downtown.
Stayed 3 nights in May 2024

6/10 Okay

Sara

Travelled with partner
Disliked: Amenities, property conditions & facilities
I have plenty to share about the property and Tulum as a whole however, I will keep it brief. I believe the new world of TikTok has become the new wave of commercials and traveling without usual accommodation's can make Tulum tough. With that being said, lets get into it; there are wild dogs throughout the entire area and they do not mind barking, eating with and following your ever step (not that this can be controlled). Taxis sit outside of the establishment, therefore you should be able to go wherever, just be mindful to use Pesos and not your debit card. We were ripped off a few times! Water and power goes out regularly and the WIFI is spotty at best. The cenote that is advertised on the website and other advertising sites, literally does not exist. It is not swimmable, nor worth the view. Its incredibility difficult to schedule spa treatments and you must use your text skills to get things accomplished. The rooftop pools do not have chlorine, therefore shower before and afterwards or not at all. Lastly, the breakfast was mid at best and the swim up pool barely exist!
Stayed 5 nights in May 2024

6/10 Okay

Lori

Stayed 3 nights in May 2024

4/10 Poor

Harold

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No towels when first checking in after 3pm Toilet wasn't working when checked in Stains on the couch pillow Stains on pillow cases Bird caca upstairs roof top all on the banisters Birds come when ur in the plunge pool. Ants was everywhere on the kitchen counter and the island Stains on curtains entering the room. I feel like they gave me the worse room on the property
Stayed 2 nights in May 2024

10/10 Excellent

sergiu

Stayed 4 nights in May 2024

2/10 Terrible

Angelique D

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unkept, needs a lot of maintenance. The door would not lock, the towels were dirty, they were gray not white!! The rooftop pool that comes with the suite was nasty, it looked like a pool of bacteria and fungus!!! DO NOT BOOK THIS RESORT! Expedia should be ashamed of even listing this resort with 8.9 stars!!! It was horrible!
Stayed 4 nights in May 2024

10/10 Excellent

shamandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024