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Reviews of NGN GRAN HOTEL

2.5 out of 5
NGN GRAN HOTEL
Purok 7, Tuguegarao, Cagayan Valley

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 13 reviews" "
Rating 8 - Good. 6 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dr Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was moldy smelling, hotwater did not work. Moved to different room asked for room to be cleaned two days in row, room never cleaned, no fresh towels no toilet paper. Will never stay again and never recommend!!!!
Stayed 5 nights in Mar 2024
Response from Berna on 13 May 2024
Dear Dr. Thomas,I'm truly sorry to hear about the challenges you faced during your recent stay. It's disappointing to learn that your experience fell short of our usual standards.Your feedback is crucial for us to address these issues promptly and prevent them from happening again in the future. I apologize for the inconvenience caused by the moldy smell in the room, the lack of hot water, and the cleanliness concerns. This is certainly not the level of service we aim to provide.Please know that your comments have been shared with our team, and we will take immediate action to rectify these shortcomings.We understand your decision not to stay with us again and not to recommend our establishment. However, if you ever reconsider, we would welcome the opportunity to make it up to you with a much-improved experience.Thank you for bringing these matters to our attention. We value your feedback and hope to have the chance to regain your trust in the future.Warm regards,BernaMarketing Staff

6/10 Okay

Alan, Bowie

Travelled with partner
Room 406 smell like urine. The room is too far from the elevator and you have to go through a winding hallway. There is lack of signage for directions to your room and exit.
Stayed 1 night in Mar 2024

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the staff are what makes this hotel nice, the property needs to be worked on. The bathrooms also needs attention due to the odor, you can smell paint.
Stayed 1 night in Mar 2024

6/10 Okay

John

Stayed 1 night in Feb 2024

8/10 Good

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 2 nights in Jan 2024

8/10 Good

Weena C.

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
For tuguegarao the place was decent. New, clean. Staff specially front desk are not well trained. Had problems with change as I paid in cash.
Stayed 1 night in Jan 2024

10/10 Excellent

Michille

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, it's peaceful with the mountain view, staff are nice, very accommodating, the room looks very neat, although our room was leaking on top of our bedroom ceiling, but it's was not a big deal we just move the bed a little bit forward. Overall it was a great stay.
Stayed 1 night in Sep 2023

8/10 Good

Maria Luz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is very clean which I like the most. The only thing I dont like was our unit has no window...I felt suffocated cause I'm slight claustrophobic.
Stayed 3 nights in Aug 2023

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly, respectful, and pays attention. The location is convenient too!
Stayed 2 nights in May 2023
Response from Berna on 5 Jun 2023
Thank you for your positive feedback.

10/10 Excellent

Aileen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friedly staffs
Stayed 1 night in Apr 2023
Response from Berna on 25 Apr 2023
We appreciate your feedback.Thank you and we are looking forward to your next stay with us.