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Reviews of ibis Bali Kuta

3 out of 5
ibis Bali Kuta
Jl Raya Kuta Kuta Bali, Tuban, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 66 reviews" "
Rating 8 - Good. 27 out of 66 reviews" "
Rating 6 - Okay. 19 out of 66 reviews" "
Rating 4 - Poor. 5 out of 66 reviews" "
Rating 2 - Terrible. 1 out of 66 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gustavo

Liked: Staff & service, property conditions & facilities, room comfort
Ibis standard
Hotel is "ok", pretty Ibis standard. Opportunities for improvement: cleanness of the room and food options on the breakfast (other than "local food").
Stayed 1 night in Dec 2019
Response from Priyatna Widjajasoekma on 7 Jan 2020
Dear Valuable Guest, At first we would like to thank you for sparing your time in sharing this stay experience. Thank you for choosing our hotels again as your stay. Indeed ibis Bali Kuta located strategically nearby the airport. Greatfully in knowing that your stay was as expected. It will be very helpful should you could advise us more detail if you have any issue that may dissatisfy you during your stay. It can be our reference to improve our quality of service especially for room cleanness and food options.However, it will be our pleasure for having another chance in serving you better in your future trip. Feel free to let us know should you have further queries. Best Regards Priyatna Widjajasoekma

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport. Budget hotel with small rooms and limited services.
Stayed 1 night in Nov 2019
Response from Priyatna Widjajasoekma on 7 Nov 2019
Dear Valuable Guest, At first we would like to thank you for sparing your time in sharing this stay experience. Thank you for choosing our hotels again as your stay. Indeed ibis Bali Kuta located strategically nearby the airport. Regretfully in knowing that your stay was not as expected. It will be very helpful should you could advise us more detail if you have any issue that may dissatisfy you during your stay. It can be our reference to improve our quality of service.However, it will be our pleasure for having another chance in serving you better in your future trip. Feel free to let us know should you have further queries. Regards,

8/10 Good

Verified traveller

Liked: Staff & service, amenities
normal. ada kecoa kecil. old building. others just fine
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Priyatna Widjajasoekma on 15 Jul 2019
Dear Valuable Guest, Thank you for gave us this excellent stay experience. Glad to read that you were enjoying your overall stay experience. Therefore, we do hope that you will have no hesitation in returning back and staying with us once again. We will be more than happy in arranging another happy stay experience for you in your future trip. Regards, Priyatna Widjajasoekma

6/10 Okay

Verified traveller

Stayed 9 nights in May 2019
Response from Priyatna Widjajasoekma on 10 Jun 2019
Dear Valuable Guest, Thank you for taking your time in sharing this stay experience. Regretfully in knowing that your stay experience was not met with your expectations. Kindly advise us in detail if you might experiencing anything which may dissatisfy you to be our reference in taking improvement actions. Hopefully we could have another chance in serve you better in your future stay. Looking forward to welcoming you back once again soon. Regards, Priyatna Widjajasoekma

8/10 Good

Jay

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019
Response from Priyatna Widjajasoekma on 30 Apr 2019
Dear Valuable Guest, Thank you for taking your time in sharing this stay experience toward us. Really glad to know that your stay experience met with your expectation. Kindly drop us an email directly if you have any queries of your future accommodation. We will be more than happy in preparing your accommodation and serve you with another pleasant stay once again. Regards, Priyatna Widjajasoekma

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis is a name of comfort
As always, Ibis anywhere. Standard is always mantained consistently. It’s an assured brand to stay without any worries. Everything is well taken care of.
Stayed 2 nights in Dec 2018
Response from Priyatna Widjajasoekma on 2 Jan 2019
Dear Jill, Thank you for taking your time in sharing this stay experience. Very glad to read that you were having an excellent stay experience with us. Therefore, we do hope that you will have no hesitation in returning back and staying with us once again. We will be more than happy in arranging another pleasant stay for you. Feel free to drop your further queries to notify us of your future visit. Regards, Priyatna Widjajasoekma

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Average Ibis
I have stayed in many Ibis hotels as they consistently give very comfortable beds, good wifi and cleanliness. The first room I was shown smelled strongly of cigarettes despite being a non smoking room. After notifying the front desk about half an hour later I was given another room. Beds are not as comfortable at this hotel as other ibis I have stayed at. Management were helpful and gave me a free trip to the airport.
Stayed 1 night in Oct 2018
Response from Priyatna Widjajasoekma on 26 Oct 2018
Dear Valuable Guest, Thank you for taking your time in sharing this stay experience. Glad in knowing that our team could rectify the issue that we believe is far away from our standard during your stay with us. We do hope that we could have another chance in serving you better in your future stay. Feel free to let us know your further queries. Regards, Priyatna Widjajasoekma

10/10 Excellent

Verified traveller

Friendly Staff, Good Service
Friendly Staff, Good Service
Stayed 1 night in Aug 2018
Response from Priyatna Widjajasoekma on 19 Sept 2018
Dear Valuable Guest, Thank you for the time you have taken during share this stay experience. Glad to know that you were enjoying our hotel overall and the food that we served. Therefore, we do hope that you will have no hesitation in returning back and staying with us once again. We will be more than happy in serve you with another pleasant stay. Looking forward to welcoming you back soon. Regards, Priyatna Widjajasoekma

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel please don't stay here. Very dirty and such a horrible smell coming from the room.
Response from Management on 19 Apr 2017
Dear Valuable Guest, Thank you for taking your time in sharing this stay experience with us. Very regret to know that your stay experience not as expected. We are aware that you might experiencing a very dissapointment situation during your stay. Kindly advise us in detail for your stay experience thorugh our direct email as our encouragement in doing immediate improvement or corrective action as needed so we could prevent the same issue ocurs in the future. Hopefully, you could to give us another chance of serving you better with your next stay. Do not be hesitate to drop us an email should you have further queries to make your next stay more comfortable. Regards, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel, cheap price
The rooms are clean, staff is quite nice, and price is very friendly
Response from Management on 6 Jun 2017
Dear Valuable Guest, We very much appreciate your comments regarding your stay at the ibis Styles Bali Denpasar. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards,

6/10 Okay

Christopher

OK
Room was ok, nothing special, hotel starting to get dated, located on a main road.
Response from General Manager on 13 Mar 2017
Dear Valuable Guest, Thank you for taking your time in sharing this feedback. Regret to know that your stay experience might not be as expected. We have noted that we surely need some improvement. We will share this feedback toward our team to ensure we are doing improvement action in regard to offer a better service through our guest, Hopefully we could to have another opportunity of serving you better at the nearest future. Please do not hesitate to drop us an email of any further queries to make your stay more comfortable. Regards, Management

6/10 Okay

Pei Lin, Singapore

Liked: Staff & service
Value for money, no frills stay
We just had a night here before we went off to the Gili islands. The room was clean but not in a great condition. Location and price was good though, so you get what you pay for.
Response from General Manager on 15 Aug 2016
Dear Valuable Guest, Thank you for taking your time in sharing this valuable feedback of your recent stay. Please accept our sincere apology that could not make you experiencing a memorable experience upon your stay. We will encourage our team in doing improvement action to serving better in the future. Please do not hesitate in returning back, as it will be our pleasure in having another chance to serving you better in your future stay. Regards, Management

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Too cluttered.
I found this hotel to be very claustrophobic, the reception, lounge, bar and restaurant all so close together was to me unappealing. I booked this hotel on the idea of spending a night upstairs, looking at the lights of Bali, only to be told that this now, doesn't exist. So I hope that the photo is taken off the site so as not to lure others into false advertising. Breakfast was not very interesting or appealing. I walked around for hours so as not to be in the room for long. I would not recommend this hotel.
Response from Management on 25 Jul 2016
Dear Valuable Guest, Firstly we would like t than you for choosing ibis Bali Kuta as your accommodation during your trip to Bali. We do apologize for your stay experience which might not met with your expectations. We will do immediate corrective action regarding our service by sharing your feedback through all of our team. Please do not hesitate in returning back, as we will be more than happy and assisting you once again and serving you better in the nearest future. Regards, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ibis
Very good overall.

8/10 Good

MANTO

Liked: Cleanliness, staff & service

8/10 Good

TING-DA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Hotel doesn't even have a fridge in any of them rooms. Unheard of in BALI

6/10 Okay

Irina, Malaysia

Liked: Cleanliness, property conditions & facilities
A good one nighter for those departing early to ai
The room was comfortable. We were given a room on the first floor which was one ramp down away from the lobby. Twin beds and the window overlooked a wall. The toilet area was a little bipf a cramp but functions well. Only shampoo n soap was provided and the shampoo also functions as body wash. Breakfast was not included in the package and you need to pay an extra IDR 75K per pax. Shuttle to the airport which is about 5 mins away cost IDR 50k. Overall, the bed was firm and pillow quite comfortable for those who dislikes hard and high pillows. There was not many shops touristy or shopping centres nearby or within walking distance. Easy to get chinese food and a good Nasi Pedas stall which is worth the walk to for dinner. Simple mix rice which was cheap.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eliza

Liked: Cleanliness, staff & service, room comfort
Airport Hotel
Good hotel, close to the airport. Staff were very friendly & helpful. Please note this particular room had no fridge. Would be happy to stay again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Wan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Budget hotel, good value for money
Friendly Staff, Clean room, nice breakfast It was a very nice stay in Ibis, and the hotel is right in the town center, close to airport.

8/10 Good

Alex, Singapore

Liked: Cleanliness, staff & service
Functional stay, good, not great
We needed a one night stay and the hotel was very good value for this. It was close to the airport, although still a fairly expensive taxi. The hotel was tired in some places, the walls are a bit too thin and so you can hear a lot of noise from the other rooms and corridors. Luckily, we were exhausted and so this wasn't really a problem. We were woken by noise outside too, but I am not sure the hotel can do much about that. It was fair value for what is was and adequately served our purposes. I would prefer not to stay there for any greater length of time, but the room was clean, check in was very efficient (necessary given we arrive late following a delayed flight) and the breakfast had a decent variety.

6/10 Okay

Shazzygirl

Liked: Cleanliness, staff & service, room comfort
Basic and Great Location
Ibis – Booked this hotel because we needed one for the day close to the airport for our midnight flight! Best decision, for the cheap price it is was perfect! Comfy bed and very simplistic, small room, no mini bar and no fuss checking in, could nap before late flight inhouse food was delicious. Close to Kuta for last min shopping and airport only $3-$5.

8/10 Good

raj, Melbourne

Transit hotel
We stayed here as transit for late flight back home

10/10 Excellent

yan huang, china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
nice hotel with great location. easy access to food and airport closely. shuttle service is helpful although have to pay fee. clean and comfortable room.

6/10 Okay

ely, susanto

Liked: Staff & service
Disliked: Cleanliness
Simple and good for keep our budget
Hot water not working at the afternoon. You can smoking at the lounge, which is not comfortable. Restaurant have no smoking sign but they still can smooking near the balcony where kids around too

10/10 Excellent

hanna yuuki, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastii hotel
I stayed only for 2nights, but I can feel the comfort of the hotel. The location is near from krisna 24 hours souvenir shop, joger, ayam betutu cab gilimanuk restaurant n airport so I don't have to take a rush before leaving. The room is clean and the bathroom minimalis design so cute. Thank you ibis kuta ^_^

10/10 Excellent

Senior Citizen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Near to the airport. It gives me a very good impression of Bali as a first stop. Though I arrived late in the evening like 9pm, had no difficulty to get an airport taxi to reach the hotel before 10pm.

8/10 Good

hendra, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, good service but not near with the beach
We stayed at ibis kuta for 4 days 3 nights. Overall the hotel is clean, the service is good. The room has no fridge but they kindly offer us to store our beverages in their fridge. The hotel also close with alfamarts, few food place (must try martabak terang bulang and bebek tepi sawah near khrisna) and place to buy souvenirs (titiles and khrisna). However, if you want to stay near kuta beach, this is not the place. For us, we want to avoid jam and there is lesser jam here than pantai kuta.

10/10 Excellent

Lily, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We only stay for one night stop over. The room in very efficient and it is very close to the airport and surrounded with many restaurants.

10/10 Excellent

SEO, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
when i go agian to bali, I wanna stay here again, staffs are so kind, hotel is very nice and clean and good price. but it doesnt have pool.

8/10 Good

CEDRIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, One night ! 👌
Check-in efficace. Petit déjeuner varié, typé asiatique ! Chambre standard, bruyante côté rue. Pratique car proche de DPS.
Stayed 1 night in Jan 2024
Response from Priyatna Widjajasoekma on 9 Jan 2024
Dear Valuable Guest,Thank you for taking your time in sharing this stay experience. Glad in knowing that your stay overall met with your expectations. Therefore, feel free to let us know should you have further stay plan as we will be more than happy in welcoming you back soon. Regards,

10/10 Excellent

Wing Lok

Stayed 5 nights in Jun 2023
Response from Priyatna Widjajasoekma on 20 Jun 2023
Dear Valuable Guest,Thank you for taking your time in sharing this stay experience. Really glad in knowing that your stay was as expected. Therefore, feel free to let us know should you have future staying plan as we will be more than happy in arranging another pleasant stay for you soon.Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra
Stayed 1 night in Dec 2019
Response from Regars Priyatna Widjajasoekma on 26 Dec 2019
Dear Valuable Guest, At first we would like to thank you for sparing your time in sharing this stay experience. Thank you for choosing our hotels again as your stay. Indeed ibis Bali Kuta located strategically nearby the airport. Regretfully in knowing that your stay was not as expected. It will be very helpful should you could advise us more detail if you have any issue that may dissatisfy you during your stay. It can be our reference to improve our quality of service.However, it will be our pleasure for having another chance in serving you better in your future trip. Feel free to let us know should you have further queries.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Near the airport and easy to come. And not expensive
Stayed 1 night in Oct 2019
Response from Priyatna Widjajasoekma on 29 Oct 2019
Dear Valuable Guest, At first we would like to thank you for sparing your time in sharing this stay experience. Indeed ibis Bali Kuta located strategically nearby the airport. Regretfully in knowing that your stay was not as expected. It will be very helpful should you could advise us more detail if you have any issue that may dissatisfy you during your stay. However, it will be our pleasure for having another chance in serving you better in your future trip. Feel free to let us know should you have further queries. Regards, Priyatna Widjajasoekma

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
공항근처 잠시 쉬기 좋아요
밤늦게 공항도착하여 잠시 쉴 목적으로... 저렴하게 잘 묵었지만 상태는 넘 낡았어요
Stayed 1 night in Jun 2019
Response from Priyatna Widjajasoekma on 2 Jul 2019
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the ibis Bali Kuta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Priyatna Widjajasoekma

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel near airport
Cheap hotel , near airport. Breakfast not really good.
Stayed 1 night in Oct 2018
Response from Priyatna Widjajasoekma on 5 Nov 2018
Dear Valuable Guest, Thank you for taking your time in sharing this stay experience. Glad to read that your stay was met with your expectation. Indeed ibis Bali Kuta is located nearly the airport and was impressed with our breakfast. Therefore, we do hope that you will have no hesitation in returning back and staying with us once again. We will be more than happy in having another chance to serve you better in your next stay. Regards,

4/10 Poor

anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room had not good ventilation
Air Con's wind blow to bed directly, not so comfortable. But check-in is fast.
Stayed 1 night in May 2018
Response from Priyatna Widjajasoekma on 4 Jun 2018
Dear Valuable Guest, Thank you for taking your time in sharing this stay experience. Regretfully in knowing that your stay experience not as expected. It has become our concern for the aircon's windblow and will check the possibilities in taking improvement actions. Hopefully, we could have another opportunity in serving you better at your next trip. Feel free to let us know should you have further queries for your future stay. Regards, Priyatna Widjajasoekma

8/10 Good

Kristian

Liked: Cleanliness, staff & service
Före flyget
Bra värde för pengarna för en natt innan flyget. Frukosten är inget för européer men säkert bra om man är asiat... Långt till stranden och shoppingen. Men ganska nära flygplatsen
Stayed 1 night in Dec 2017
Response from Priyatna Widjajasoekma on 29 Jan 2018
Dear Valuable Guest, Thank you for sharing your stay experience with us. Glad to read that you were enjoying your overall stay experience. Indeed ibis Bali Kuta located strategically near the airport and only 5 minutes away driving to the beach. Hopefully, we could to have another opportunity in arranging another pleasant stay for you. Feel free to drop us an email of your future stay with us. Regards,

6/10 Okay

Ken

Liked: Cleanliness, staff & service, room comfort
離市區有點遠，需要走一段路才會到達熱鬧的地區，但相對而言是安靜
Response from Management on 21 Nov 2016
Dear Valuable Guest, Thank you for taking your time in sharing this stay experience toward us. Glad to know that you were enjoying our over as we are well-being at the best price. It was another pleasure also that you were impressed with our cleanliness. Indeed we are located at the prime location very near to the airport and only 5 minutes to the beach. We are providing amenities based on request. Our reception will gladly assist you to get the amenities. Please drop us an email should you have any plan of your next stay. We will be more than happy in welcoming you back at the future. Regards,

4/10 Poor

Francois, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter.
L'hôtel demande un petit relooking. Il n'y avait rien dans la salle de bain, exemple pas de mouchoir ou brosse à dent. De plus la chambre ne comporte pas de frigidaire et vu la température de plus de 30 degré à l'extérieur je pense que c'est indispensable. Je déconseille cet hôtel.
Response from Management on 25 Jul 2016
Dear Valuable Guest, Firstly we would like t than you for choosing ibis Bali Kuta as your accommodation during your trip to Bali. We do apologize for your stay experience which might not met with your expectations. We will do immediate corrective action regarding our service by sharing your feedback through all of our team. Please do not hesitate in returning back, as we will be more than happy and assisting you once again and serving you better in the nearest future. Regards, Management

8/10 Good

Dony, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for short transit stay
overall okay as I did not need much for transit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離機場近的乾淨整潔飯店
房間雖然不大，但是整體環境整潔乾淨，飯店走出去的街上有許多小店可以用餐，也有超商可以購買東西。早餐也不錯吃。

8/10 Good

Gabrielle

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

good location for the airport
good location for the airport

8/10 Good

wooyoung

Liked: Cleanliness, staff & service, property conditions & facilities
공항근처에 묶기 괜찮음
공항에서 가까워서 늦은밤 도착하거나. 늦은밤 비행기로 떠나실때 1박하기에 좋은 가격과 위치,시설입니다. 호텔 바로 건너편에 홍콩 레스토랑 LAOTA 와 햄버거가게 black house burger는 정말 최고네요!!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
공항에서 십분거리 잠만 자기 딱 좋은 호텔
밤 열두시가 넘어 공항에 도착했기에 하룻밤 잠만 자고 다음 숙소로 이동할 용도로 가격이 저렴하고 공항과 가까운 지역에 있는 호텔을 고르다가 Ibis Bali Kuta를 선택했다. 호텔 무료 셔틀 서비스로 공항 픽업을 받았고 공항에서 호텔까지는 채 십분도 안되는 가까운 거리여서 위치는 좋았으나 욕실 세면대 수도꼭지는 고장나서 물 틀 때마다 조심해야했고 수건들은 많이 사용한 흔적이 역력했다. 조식 포함으로 예약했는데 조식은 추천하지 않겠다. 이 모든 불편한 점은 공항과 가까운 위치와 저렴한 가격으로 모두 상쇄되니 하룻밤 정말 잠만 자면되는 상황에는 적절할 수 있는 호텔이라 하겠다.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
住起来不舒服
很旧的酒店，楼道地毯气味大，卫生间设计不舒服