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Reviews of Royal Grand Hotel (Truskavets)

4 out of 5
Royal Grand Hotel (Truskavets)
59, Suchowola Str., Truskavets

Reviews

6.8
Rating 10 - Excellent. 2 out of 12 reviews" "
Rating 8 - Good. 5 out of 12 reviews" "
Rating 6 - Okay. 3 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
receptionist's poor english caused me double charge
Stayed 10 nights in May 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Try to avoid this place if you can...
1. The reception will look down at you if you are not dress like 'Rich' in their RUS-soviet standards. Reception did not even want to look at me and answer to me (not only one time). First I thought she doesn't speak English, later I found she speaks perfect English. I just wasn't 'worth' to speak to. 2. The breakfast buffet was like kiosk - fish market. Most funny thing was, I used only 5 minute to finish all my breakfast, knowing that there are still many people wish to coming in. But waitress still came to me and forced (by wording) me to leave my table while I was still holding the unfinished tea in hand on 6th minute. 3. I booked a junior suite, carpet has fresh sticky fruit stains and cigarette ash. Toilet has 'stain' from last visitor. Balcony floor was like bus stop. 4. At Check- out. Based on their 1 person check out system, can easily stuck you for 30 minutes. Plus many local clients try to cut off you in line. The stuff did not keep things in order at all. 5. After all. If you wish to talk about your 'suffers', the front office manager acting like 'king'. Reception finally spoke English perfectly when I asked to talk with their front office manager. But I was told that he/she was busy, the front office said " If I want, I can wait..." - client was never the most important for them.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2017

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zadowolona
Pobyt w hotelu oceniam na bardzo przyjemmy . Chociaz widac ze nie pachnie nowoscia to jest bardzo czysto i komfortowo.. polecam Marlena
Stayed 4 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

2/10 Terrible

Mahammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

6/10 Okay

Shimon

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
תמורה לא הולמת למחיר
אוכל טעים, אזור הספא טוב. הטיפולים הרפואיים טובים. אך הצוות הרפואי לא יודע אנגלית. תחזוקת החדר גרועה. פקידי הקבלה לא אדיבים ונותנים שירות לא הולם. מיקום המלון טוב.
Stayed 4 nights in Jul 2017

6/10 Okay

Tomasz

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2017

8/10 Good

Anar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dogodne położenie i czysty hotel
Ogólnie wszystko było super po hotelu widać lekkie zmęczenie upływem czasu ale i tak nieźle wygląda. Według mnie jego zaletą jest dostęp do nieograniczony dostęp do strefy basenowe sauny itd. Jest ona naprawdę rewelacyjna. Jedzenie bardzo dobre.